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Laylo Reviews 

1,230
•
TrustScore 5 out of 5

4.9

Wine shop
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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious taste, smooth texture, and exceptional quality of the wonderful wine options available today. People truly love the beautifully designed, artistic, and unique packaging boxes that look fantastic on any dining table or kitchen counter. Consumers also highlight the very prompt delivery service, great customer communication, and the extremely simple online ordering process. Many buyers consistently appreciate that the clever box design successfully keeps the product fresh for several weeks after opening, completely eliminating bottle waste while offering fantastic overall value for money.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the delicious taste and exceptional quality... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the delicious taste and... See more

Delivery service

Clients share positive opinions on delivery service, consistently noting swift and prompt arrivals. Consumers... See more

Value for money

People report positive experiences with value for money, frequently highlighting the excellent prices for... See more

Service

Users describe positive interactions with service, highlighting a seamless and efficient experience from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having ordered from Laylo a few times, I cannot recommend the wines highly enough, the Malbec and Merlot are excellent, my wife loves the whites. The only problem is that the wines seems to go very qu... See more

Rated 5 out of 5 stars

Laylo is a small company with an excellent business aim - to sell quality wines in wine boxes and cans via mail order at a reasonable price. The range of wines is quite small but each is chosen to be... See more

Rated 5 out of 5 stars

My latest order from Laylo arrived perfectly on time for sharing with friends at a long Easter lunch. After enjoying Laylo wines from all over Europe since they launched in 2020, this one was a fine F... See more

Rated 5 out of 5 stars

Excellent quality and a great price point. Beautiful boxes that I have had grace my bbq and picnic tables and get fabulous compliments from guests for looks and taste. All have ordered from Laylo afte... See more

Company details

  1. Wine shop

Written by the company

Putting premium wines made by independent winemakers into boxes you can feel proud to display on your countertop. 🍷 Fresh for 6 weeks from opening 🌍 Generates 90% less carbon than glass bottles 🚚 Order before midday (Mon-Fri) for FREE next day delivery

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(1,230)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

An excellent way to buy wine.

I have been ordering from Laylo since they started trading, the wine never fails to be please. The boxes are attractive, sturdy and easy to use.
An excellent company to buy from, I can fully recommend them.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Boxed wine…like you’ve never seen…

Boxed wine…like you’ve never seen before.
Premium, polished and perfection.
I’ve bought a few boxes and would much rather spend my money on wine that’s been lovingly curated by a small business than a cheap bottle of plonk in the supermarket.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Delicious wine

Delicious wine. Good balance of depth and flavour. Easy to order and fast delivery. The packaging is so beautiful. Would definitely recommend.

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Failed to deliver at all

Failed to deliver at all.

Put an order in on Friday, and have heard nothing about when this would be arriving. Since it is now Christmas Eve I expect that I have just been ripped off to the tune of £75.00.

Yay!! Happy Christmas. Never buy from these people.

Update - refund has been processed. Still no wine though. Though there seems to be an attempt to blame Yodel for this failure.

I am still receiving some what passive aggressive attempts to 'relate' to me. It's very disingenuous, especially when they are along the lines of 'we notice that you have not brought from us in the past year'. Well this is why.

24 December 2025
Unprompted review
Laylo logo

Reply from Laylo

Hi Kelly, we're so sorry that your order didn't arrive in time for Christmas. We've replied to your email and hopefully this will go some way to putting things right but apologies again for the delivery issues.

Rated 5 out of 5 stars

The wine is always delicious

The wine is always delicious, and top that with the customer service being so quick to respond and always very helpful. I will always come back to Laylo for any special occasion wine, or staycation wine!

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Really tasty wine

Really tasty wine, absolutely beautiful box and delivered quickly. It’s so great that the wine will last around 6 weeks in the box. Plenty of time to enjoy it.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Laylo is great wine

Laylo is great wine, value, and fast shipping! Love their boxes - great for parties or if you only want the occasional glass

12 December 2025
Unprompted review

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