DrinkSupermarket.com Reviews 

45,701
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the ordering process easy and appreciated the excellent prices. People frequently highlighted the impressively quick and reliable delivery, with items often arriving well-packaged and secure. Consumers were pleased with the wide range of difficult-to-find products and consistently praised the great service. However, some customers noted significant delivery issues, including damaged, delayed, or misdirected parcels. Several reported receiving incorrect or missing items, or products with torn labels and poor packaging. Complaints also arose regarding unconfirmed or untracked orders and difficulties resolving customer service issues.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and reliable... See more

Product

Clients share ambiguous opinions on product, with some reviewers appreciating the great range and selection... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues such as orders not... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction, citing great... See more

Price

People report ambiguous experiences with price, with some reviewers finding prices to be fair, good, or even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered wine and fizz in bulk from DrinkSupermarket.com for our wedding, and the whole experience was excellent. The prices were great, the ordering process was easy, and delivery was impressivel... See more

Rated 5 out of 5 stars

Two orders placed and delivered next day by FedEx courier. Packaging excellent. Very happy with the order and service. Couldn't find the product anywhere else. Emails from company and courier througho... See more

Rated 5 out of 5 stars

No issues with order, found the product I needed for a present on their website, a product I couldn’t get in any retail stores near me. Delivered well packed / secure

Rated 5 out of 5 stars

Always reliable and fast delivery (although you do pay for it!). Well packaged bottles and reasonable price. Have used them many times and will continue to in future.


Company details

  1. #69 of 81 best companies in Alcohol Store
  2. #28 of 34 best companies in Alcoholic Beverage Wholesaler
  3. #21 of 30 best companies in Beer shop
  4. #28 of 39 best companies in Beverage Distributor
  5. #30 of 38 best companies in Off Licence
  6. #62 of 78 best companies in Wine shop

Written by the company

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

46k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(45,701)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Nice

Nice, unusual selection of wines.Welcome selection very good value.Delivery fairly quick. Thereafter wines, quite expensive. I had problems with using website to complete order.

3 July 2025
Rated 5 out of 5 stars

First time customer

Order was placed and dispatched quickly. Was kept informed of the order and delivery date. Offering competitive prices. Will be happy to reorder in a few months time.

1 July 2025
Rated 1 out of 5 stars

Broken bottles

Broken bottles, bottles we not packed correctly. Refund of £3 did not cover the hassle of having to sort the removal of the box with shattered glass and mess

4 July 2025
Rated 1 out of 5 stars

If i could offer 0 stars I would

If i could offer 0 stars I would. This company is shocking. After initially getting the delivery terms wrong I contacted them to change it, to which they were helpful. Unfortunately though, the package never arrived. Sandeep from customer services has been rude, unhelpful and even shared my personal information with the courier company and copied them into an email without my permission, nearly 4 weeks later still no refund for my parcel that i WAITED HOME FOR ALL DAY but apparently the courier driver decided to drop it to some random person to which this company thinks is acceptable.... disgusting. I will see you in court if you don't process my refund.

18 June 2025
Unprompted review
DrinkSupermarket.com logo

Reply from DrinkSupermarket.com

Thank you for your review. Your goods were sent on a premium delivery service. The reception at the holiday park confirmed they accepted the goods as you were not at the address at the time of delivery. They also confirmed that you were staying there.

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