DrinkSupermarket.com Reviews 

45,701
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the ordering process easy and appreciated the excellent prices. People frequently highlighted the impressively quick and reliable delivery, with items often arriving well-packaged and secure. Consumers were pleased with the wide range of difficult-to-find products and consistently praised the great service. However, some customers noted significant delivery issues, including damaged, delayed, or misdirected parcels. Several reported receiving incorrect or missing items, or products with torn labels and poor packaging. Complaints also arose regarding unconfirmed or untracked orders and difficulties resolving customer service issues.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and reliable... See more

Product

Clients share ambiguous opinions on product, with some reviewers appreciating the great range and selection... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues such as orders not... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction, citing great... See more

Price

People report ambiguous experiences with price, with some reviewers finding prices to be fair, good, or even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered wine and fizz in bulk from DrinkSupermarket.com for our wedding, and the whole experience was excellent. The prices were great, the ordering process was easy, and delivery was impressivel... See more

Rated 5 out of 5 stars

Two orders placed and delivered next day by FedEx courier. Packaging excellent. Very happy with the order and service. Couldn't find the product anywhere else. Emails from company and courier througho... See more

Rated 5 out of 5 stars

No issues with order, found the product I needed for a present on their website, a product I couldn’t get in any retail stores near me. Delivered well packed / secure

Rated 5 out of 5 stars

Always reliable and fast delivery (although you do pay for it!). Well packaged bottles and reasonable price. Have used them many times and will continue to in future.


Company details

  1. #74 of 82 best companies in Alcohol Store
  2. #30 of 35 best companies in Alcoholic Beverage Wholesaler
  3. #21 of 30 best companies in Beer shop
  4. #32 of 40 best companies in Beverage Distributor
  5. #31 of 39 best companies in Off Licence
  6. #67 of 79 best companies in Wine shop

Written by the company

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

46k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(45,701)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Arranged for my delivery to go an In…

Arranged for my delivery to go an In Post Locker as would not be available at home, this was arranged before the parcel was out for delivery, at a local In Post Locker shop open from 6-11
Was told delivery had been returned to Drinks Supermarket as they could not gain access to store.
I feel this is the problem with Yodel, I have had repeated problems with their deliveries, it is as if they cannot be bothered to deliver. I have since reordered with another supplier on Monday, it is being delivered today

7 July 2025
DrinkSupermarket.com logo

Reply from DrinkSupermarket.com

Thank you for your review. Please note that the In Post lockers, whilst sometimes this option can be given for deliveries, if packages are too large for the lockers then they will be returned back to us. Our customer support team has issued you a refund.

Rated 1 out of 5 stars

Order never arrived

Order never arrived

7 July 2025
DrinkSupermarket.com logo

Reply from DrinkSupermarket.com

Thanks for the review, we're sorry to hear you've had an issue with your delivery. There were multiple attempts to make your delivery, however, as they require a signature and nobody was available to accept the goods, they were returned back to us.

Rated 4 out of 5 stars

Good value and a quick delivery.

Good value and a quick delivery.
One odd thing is that I bought six small bottles of Magners discounted for ‘damaged labels’ but they weren’t damaged - one bottle was only 2/3 full though. It had not leaked and I drank it. So does ‘damaged labels’ cover various faults ?

7 July 2025
Rated 1 out of 5 stars

Be aware of this seller

Be aware of this seller, don't trust and don't do any business with them. My order was missing with 6 bottles, paper box was torn at the bottom while standing at the pallet so it looks like everything arrived. Probably an old cheating trick to get back the 5% discount they gave me for being their new subscriber which gave me 6 bottles free! What a coincidence! The seller is refusing to take any responsibility for missing bottles. I'm at a loss, feeling sick that I have spent my money and time. Awful customer service. Never again! Stay away.

!!!Drinksupermarket-was it worth it to steal 6 bottles of mineral water from my disabled mum- for whom I bought this water?

Shame of you!
-------------
Update on 24th July 2025

I just came back from the Police station where I wanted to report the whole situation with missing/stolen 6 glass bottles from my order.
The police informed me that this is a civil matter between you and myself as I'm dissatisfied with your service and one of the boxes came damaged (torn apart with 6 bottles missing). I'm entitled to have this box replaced under the Customer Rights Act 2015. 
I have a witness who was with me and there is a CCTV camera in the garage where the pallet was left. The police officer asked me to get the recording which I'm going to do. 
In the meantime I have opened a case against you under section 72.

14 July 2025
Unprompted review
DrinkSupermarket.com logo

Reply from DrinkSupermarket.com

Thanks for the review, we're sorry to see you've faced such an issue. This is not a "tactic" or "cheating" trick. Please contact our customer care team to resolve the matter.

Rated 2 out of 5 stars

That what you say is not true

You altered the delivery date to when I had a hospital appointment, then told me that you needed a signature which I would be unable to give. You then told me that you had altered the date to previously agreed and then delivered it to the previous date when I was not in and dumped the package on the doorstep for all to see. The package was damaged and I have told you this before

3 July 2025
Rated 5 out of 5 stars

Fine brandy

For a long while I haven't been able to get hold of a brandy, the firm never fails to email me, their goods are value for money, safe package and prompt delivery.
Highly recommend.

3 July 2025

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