Drivalia UK - BELFAST INTL AIRPORT Reviews 

411
TrustScore 4.5 out of 5

4.3

Karl Business Park. 92 Old Ballyrobin Road., Belfast, BT41 4TJ BELFAST, NORTH IRELAND, GB


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Rated 1 out of 5 stars

Car hire for two days in August 2026, Belfast International Airport. Booked through Easyjet. This company are not at the airport - they are a couple of miles away, but have pick-up transport after you... See more

Rated 5 out of 5 stars

Fantastic service from booking to dropping off the car. RK made the process effortless when we picked the car up. You get offered the additional insurance to reduce your excess, but they are not pus... See more

Company replied

Rated 5 out of 5 stars

Great service and helpful friendly staff especially AJ. Gave easy to follow instructions for the shuttle bus. Car was exactly as described and perfectly clean. Would definitely recommended this branch... See more

Company replied

Rated 5 out of 5 stars

Wow what a delightful experience, hiring a car from this company. Special thanks to AJ. Always goes the extra mile to ensure that we are looked after and always with a smile. Highly recommend. 😊

Company replied


Company details

  1. Car rental company

About Drivalia UK - BELFAST INTL AIRPORT

Written by the company

Who we are

Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.

What we do

In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.

Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.

Need something a little bigger?

Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.


Contact info

  • Karl Business Park. 92 Old Ballyrobin Road., Belfast, BT41 4TJ, BELFAST, NORTH IRELAND, United Kingdom

  • 028 9244 8755

4.3

Excellent

TrustScore 4.5 out of 5

411 reviews

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1-star

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Replied to 96% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(411)

4,902 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrendous - Total Scammers

Horrendous
Absolute scammers!
Booked via a 3rd party on a recent work trip to Belfast.
When I arrived at the desk I was asked to pay an additional charge for the car on top of the security deposit.
This was supposed to cover any damages.
Then when I returned the car in the same condition claimed it was damaged.
I showed the guy a photo and a video I took when I picked up the car, he refused to look at them said he saw damage.
They took half the deposit now so currently down almost £1k with no documentation, no evidence and no further communication.

Tried to call their customer service, automated message saying fill in this form and we will get back to you within 14 days.

I've never dealt with such a shady, untrust with company.

Do yourself a favour pay a bit more at a reputable company

26 September 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.

To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.

We value your feedback and look forward to assisting you further.

With best wishes
Drivalia

Rated 5 out of 5 stars

Incredible

Incredible, smooth journey from airport to the yard! When we got there Tony upgraded us, no charge, to a series 3 BMW!!! Will definitely use again!

26 August 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Van Rental Review

I had a fantastic experience renting a van from Drivalia at Belfast International Airport. The process was smooth and hassle-free from start to finish. Toni was incredibly helpful, providing excellent customer service and making sure everything went perfectly. Highly recommend Drivalia for their professionalism and great service!

2 September 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

It was our first experience with…

It was our first experience with Drivalia. Excellent service, nice car, friendly staff (special thanks to Tony). Definitely recommend this car rental company.

10 September 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Great service

Great service, shuttle from the airport is really quick with a lovely friendly driver. Tony in the office was brilliant and helpful when returning the car. Quick, easy and no problems

12 September 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 1 out of 5 stars

Painful

Another painful experience.
Say they are unable to take a £1500 payment from a debit card but can charge £50 per day for not having a credit card. No support provide from either the staff member or manager.

11 September 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.

To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.

We value your feedback and look forward to assisting you further.

With best wishes
Drivalia

Rated 5 out of 5 stars

Great service from Tony at Drivalia

Great service from Tony at Drivalia, Belfast International Airport.
Friendly, polite and helpful.
Excellent experience. Highly recommended.

10 September 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

We hired a car with Drivalia at Belfast…

We hired a car with Drivalia at Belfast International Airport via Zest Car Rental. Everything went smoothly in line with the details on the voucher. We had a free upgrade as our booked car was not available. The car was excellent as was the service we received from the representative, Nick. We will use Drivalia again & have no hesitation in recommending them.

3 August 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Fantastic service

Fantastic service, friendly, helpful staff from the shuttle bus driver to the office staff. Tony was super helpful and accommodating and made everything about the experience painless and pleasant. Thanks!

7 September 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Highly recommend!!!

That's my 3rd time using drivalia. I used many different car rental companies all over Europe and this one is by far one of the best! I booked and paid online and all the process in their office while picking up a car was was so fast and hassle free. Mainly thanks to Tony who patiently answered all my questions:D

5 September 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 4 out of 5 stars

Tony was excellent

Tony was excellent, getting the car was a very smooth process. Got us an upgrade as he was such a gent

5 September 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Nick was fantastic

Nick was fantastic, an absolute gent and so helpful 👏 totally recommend.

4 September 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Nick was very helpful,polite and…

Nick was very helpful,polite and efficient .
Good service all round.

4 September 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Great experience

Easy booking, great transfer from airport. Easy instructions to follow. Tony helped me check in and was amazing. Will absolutely be using again

3 September 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Had a fantastic time at Drivalia there…

Had a fantastic time at Drivalia there car was nice and clean. Tony was really helpful will highly recommend 👌

3 September 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Nick was fantastic very helpful

Nick was fantastic very helpful. Quick and easy check in. Very pleasant

2 September 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

Wouldn’t use anyone else.

This is the third time we have used Drivalia and couldn’t fault them at all .Tony was fantastic as usual, extremely courteous and he was very kind to give us an upgrade car which was a lovely surprise . We wouldn’t use anyone else when renting a car , 5 star service .

23 August 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 1 out of 5 stars

I will be honest they don’t even deserve one star nothing less though

I will be honest they don’t even deserve one star. I have had an ongoing complaint with this company since June when l arrived at Belfast airport to be told sorry we don’t have any cars for you we had booked and paid for 2 cars in March. The man was extremely rude and didn’t give a damn that we were not going to get the service we paid for and hung up. 5 hours later we finally managed to hire cars at an additional £1200 . The beginning of our holiday was ruined and l have truly never experienced such horrendous service. I wrote a review before and was asked to forward the invoice for Eurocar which l did. I have never had any resolution no apologies I’m out of pocket and l have 3 times put my case to customer services and never had any correspondence apart from we’ve received it. Absolutely appalling behaviour cannot believe that a company of this size can treat its customers so badly. Sharon

21 June 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.

To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.

We value your feedback and look forward to assisting you further.

With best wishes
Drivalia

Rated 5 out of 5 stars

Great experience

I had only ever picked up a rental car directly at the airport, the office was in a business park close to the airport. We followed the instructions called to tell them we had arrived, we then received a text giving us instructions of the pick up point, it was a super easy process, transfer driver was lovely and Tony at the office was efficient and friendly, great experience all round!! Also got upgraded....sweet!!

26 August 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

Rated 5 out of 5 stars

We want to give Tony a 7 star review…

We want to give Tony a 7 star review but there are only 5 possible!! Loved the service! And Robert the shuttle driver was awesome!!! All that and a free upgrade!!! Wow!!

27 August 2025
Unprompted review
Drivalia UK - BELFAST INTL AIRPORT logo

Reply from Drivalia UK - BELFAST INTL AIRPORT

Dear customer,

Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.

We look forward to assisting you with any future hire needs and continuing to provide excellent service.

With best wishes
Drivalia

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