Drivalia UK - GLASGOW CENTRAL Reviews 

Just don't, complete shambles.
I arrived to the Glasgow city site, which is pretty much waste land. Stood in the hut for 10 minutes before trying to find someone. Once I tracked someone down I was informed that the car type I had booked wasn't available. For clarity I had booked through a broker, but am aware that the individual sites are responsible for updating availability of stock. I was then offered a down grade if I wanted to go ahead. So as we progressed it became clear that if you don't have a debit card with your full name on it. To be clear that means Adam Ant not Mr A Ant it problematic to carry on your booking. However if you want to pay for additional insurance with any card this "problem" disappears uncanny that. I decided not to go ahead with the booking as the car type I had booked wasn't available but still haven't received a refund despite this breaking the consumer rights act of 2015. So in short keep on walking, that's what I had to do...

If I could give 0 stars I would,

Dire service. And that’s being kind.

Go to ARNOLD CLARK.

Provided a Luton van which had an issue with it's diesel particulate filter and a slow puncture in the rear left wheel. The van entered crawl-home mode at the start of a 300+ mile journey and wouldn't go above 30mph flat out. Since they didn't have any other Luton or similar sized van availability I had no choice but to have the vehicle recovered almost 100 miles away where I had to use a different van hire company to get a vehicle big enough.

These things happen, so I can't fault them for this, but what I can fault them for is the service during the problem and after it. Before, Drivalia's solutions were to let the recovery company deal with the issue. We were left stranded in a service station waiting on a call back from the recovery company and Drivalia could not offer me any information on what alternative vehicles they had on offer.

Additionally, following the situation, I called afterwards to let them know the situation and was told to await a call back. It has now been 3 months and no callback has been received. Thinking I may have just been forgotten about, I emailed them at the end of September and have still not received a response.

I was never reimbursed for the days of the van hire I didn't use, the hotel I had to stay in (again, with my partner and our child) to get the replacement nor the replacement which I had to source outside of Drivalia. I haven't even had an apologetic call.

I was originally excited to use a lesser-known rental company to give them a chance but this experience has soured that entirely.

EDIT: Following the company's reply I've just been told to go to manage booking and contact them. I've already tried going through here but my reservation number is not accepted. When I informed them of this issue, they told me to email uk.claims address- to which I received no response.

Had to hire van/car when my own car was in garage.

Hired a van 2 weeks ago and the state of the van was absolutely disgusting. Paint all over the front seats, crisp packet galore in every pocket, no wind screen wash, had to blow up one of their tyres, the van itself smelled of mould. Complained with "we will feed this back to our team.

Hired a car 1 week ago, paid for a VW Polo but they do not have any at the lot so was given a MG3, a very basic model and not of value of mode of a VW Polo. It was false advertisement at a minimum and reported to ASA.
Car was not clean inside or outside, vape packets found, no wind screen wash, had to blow up two types and the list goes on.
Wrote to them and got the usual we will feed this back to the team.
They may be the cheapest but also expect the lowest level of service, cars, customer service.

EDIT:
My review clearly states I wrote to them and what their response was. They have replied to this review with a standard response of to contact them to let them investigate... which is what I did in the first place. jesus, says it all doesn't it?

Amir at Glasgow Central was very efficient and helpful when returning my car.

Easy processing.

Good guys to deal with .Swift service and easy booking online .Just turn up on day of booking and pay a very competitive rate

Gary is the best and most helpful staff member!! He picked us up from the airport and also called us a cab so we could go back to our hotel and grab something we forgot.

Customer Service second to none.
I regularly travel from Spain to Glasgow and have used Drivalia on a number of occasions. The cars are good quality and Peter and his team always make the process smooth and stress free. A big shout out to Amir. His Customer service skills are excellent and he always goes above and beyond expectations to make sure the process is smooth as possible

Amir and Peter from glasgow city branch has been excellent. Gave me what I wanted and everyone I needed. Best service. Cheers 🙏🙏🙏

Amir was incredible checking me back in. Super understanding when I brought the car back after the branch had closed.

Flight was due to land at 9.05pm and landed at 9.48pm by the time I got my luggage and called it was 10.04pm and they had shut therefore I had to pay for an Uber and back in the morning to pick up the car. Should’ve paid a bit more for a company that would’ve waited 5 minutes to give me my car

Amar was very helpful with every detail

Hired car from here only to go pick it up & be told had to pay extra £180 on top of the price for hire car & told it was a deposit then waiting to get deposit back for 3 weeks then to be told it was a 1 off payment for something which I was not told about to start with & I have paperwork here clearly showing it was a deposit. Have complained about it but branch manager says believes his staff & won't be getting it back total rip off DO NOT GO NEAR HERE .....

The service was excellent and highly professional. Many thanks Stuart for all your help.

Great variety in cars, with excellent customer service during pick up and drop off. Had no issues with vehicle during hire. The prices are very competitive compared to other hire companies. Will be using them again.

We paid for insurance up front then charged again. Booking was drop off Glasgow station. Turned out to be way out in other side of river

What an excellent service from Stuart. Service with a smile, courteous, helpful and knowledgeable. After a long day travelling it was such a pleasure. A fantastic example of good quality customer service and a valuable employee for the company. Thank you.

I showed up to pick up my reserved car, but it was not available. I needed a car but was told the only way to get a car would be to pay an extra £100 for an upgrade. I've rented all over the world and often arrived and the specific car contracted for is not available. Invariably I've been offered another car at no extra cost. And after declining all insurance coverage on paper, it was changed on the electronic form I signed and was only later emailed the agreement. It seemed to be a scam

Due to my mum I’ll health worsening over the past year. I decided to clean her back garden up and dump the rubbish in time for summer. I only needed to rent a van for a few hour and Stuart was more than helpful. The process was done in the matter of minutes and I was on my way. I will use this service again and highly recommend y’all do too.