Went for the cheap option and regret it. An untrustworthy company with terrible customer service. Rude and unhelpful in call centre and in the rental office. Collection point in a hidden car park behi... See more
Company replied
Location
Switch location18 Prospect House, North Circular Road, NW10 7GH London, England, GB
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See what reviewers are saying
Excellent service at Drivalia Park royal branch. The guy at desk whose name was Anish was a super helpful guy. He ensured that the whole process went smooth. Even he recommended the insurance option w... See more
Company replied
One of the best car rental experiences I have ever had. Best customer service, as soon as we entered into the office, the guy at desk welcomed us with a smile on his face. Pick up and drop off process... See more
Company replied
This is the second time using Drivalia and honestly i would never go anywhere else for car hire! Anish at Park Royal branch gave, again, excellent customer service and supplied an excellent car at an... See more
Company replied
Company details
About Drivalia UK - Park Royal
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
18 Prospect House, North Circular Road, NW10 7GH, London, England, United Kingdom
- 020 8068 9710
3.9
Great
19 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Went for the cheap option and regret…
Went for the cheap option and regret it. An untrustworthy company with terrible customer service. Rude and unhelpful in call centre and in the rental office. Collection point in a hidden car park behind converted office block into HMOs, felt unsafe / dodgy from the moment I arrived. AVOID!
5 August 2026
Unprompted review
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great hire experience
Great hire experience - Anish was very helpful and quick to allocate a car. The car was clean and well looked after
31 July 2026
Unprompted review
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
One of the best car rental experiences…
One of the best car rental experiences I have ever had. Best customer service, as soon as we entered into the office, the guy at desk welcomed us with a smile on his face. Pick up and drop off process was super smooth. No stress at all, also no hidden charges. Drivalia Park royal, the best recommendation to give for renting car for future use
10 July 2026
Unprompted review
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service at Drivalia Park…
Excellent service at Drivalia Park royal branch. The guy at desk whose name was Anish was a super helpful guy. He ensured that the whole process went smooth. Even he recommended the insurance option which I also felt as a good and safe option to drive on. Overall very good experience, would definitely recommend the park royal branch for future use.
1 July 2026
Unprompted review
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
All very well organised & explained
All very well organised & explained, smooth handover at pick up and return. Will come again.
17 July 2026
Unprompted review
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very smooth pick up
Very smooth pick up. Anish has been very helpful and explained everything very clearly
22 July 2026
Unprompted review
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
This is the second time using Drivalia…
This is the second time using Drivalia and honestly i would never go anywhere else for car hire! Anish at Park Royal branch gave, again, excellent customer service and supplied an excellent car at an excellent price, was extremely flexible to accommodate my changing dates too! Thank you so much!
20 July 2026
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Cars overbooked, canceled last-minute!!
Unbelievable! We booked a car a MONTH AGO and we were due to pick it up today. We got a message yesterday that there weren't any cars at the time we selected, and that we'd need to do a later pickup. We were just about to head out when we got a message that there were NO CARS AVAILABLE at our location in Stonebridge Park, and that they recommended we pick up a car ALL THE WAY IN HEATHROW.
Now we're stuck without a car and having to scramble to make last minute, very expensive travel plans. NEVER rely on them, they don't manage their inventory well!
4 July 2026
Unprompted review
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Amish was very helpful
Amish was very helpful, polite and professional.
He took time to show me some of the features of the car.
I would definitely use Drivalia again.
26 June 2026
Unprompted review
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia Park Royal is good
I have used the Park Royal Branch in London a few times and the guys there are excellent. The service is simple and the attitude is pleasant and flexible. On one occassion they opened up early so that i could collect on a bank holiday. You don't see other rental firms offering that level of service.
Rates are competitive too. A hidden gem of a rental agency
13 June 2026
Unprompted review
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Anish Patel’s customer service…
I had an absolutely wonderful experience with the car rental service in London. The entire process was smooth, professional, and stress-free from start to finish.
A special thanks to Anish Patel for his exceptional customer service. He was extremely helpful, polite, and professional throughout the booking and delivery process. His attention to detail and willingness to assist made the whole experience even better.
It’s rare to find such genuine and dedicated customer support these days, and Anish truly went above and beyond to ensure everything was perfect. Highly recommended for anyone looking for reliable car rental service in London. Will definitely use them again!
26 May 2026
Unprompted review
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Decent car at a very competitive price
Decent car at a very competitive price. Helpful attendant on the desk too. Quick pick up. Inside of the car was clean but outside was quite dirty.
8 May 2026
Unprompted review
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Absolute bunch of crooks
Absolute bunch of crooks. Closed their shop early therefore I could not rent the car I had booked and paid for. Then they say since I contacted them after the time of the booking I cannot get a refund. They've created a catch22. They did not answer their phone during any of this time. I will never use them again and would suggest others do the same.
30 April 2026
Unprompted review
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Anish at the Park Royal branch was…
Anish at the Park Royal branch was wonderful and my experience as a first time user was not disappointing. I will definitely use them again and really felt I received the personal touch especially should i wish to use them again in the future.
27 April 2026
Unprompted review
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Was wonderful experience with Drivalia…
Was wonderful experience with Drivalia Park royal team. Easy check in check out service. Would definitely recommend it for future
11 October 2025
Unprompted review
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Filthy interior
I’m collecting a car now and the car I booked last week is not available. The only available electric option is a smaller car, which so would accept. Unfortunately the car is filthy. Crap all the back. Used tissues. A centre console full of loose oily peanuts and in need of a good hoover out too. It’s also dirty on the exterior but that would be easy to forgive if everything else was OK.
I came for the competitive pricing but right now I absolutely regret it.
3 February 2026
Unprompted review
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Excellent and swift service from shiv…
Excellent and swift service from shiv and Sam at drivalia
1 February 2026
Unprompted review
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire
experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The extra insurance is expensive but is very good cover
The staff was very friendly and explained everything well. The car was not exactly what I ordered but was a good substitute and 25 plate.
I was able to extend my lease via the app which was easy to do.
Overall experience was very good and would use them again.
15 December 2025
Unprompted review
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
It was an easy to get going after few…
It was an easy to get going after few minutes
9 January 2026
Unprompted review
Reply from Drivalia UK - Park Royal
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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