Great customer service team, very responsive and friendly. Rates are great - i am yet to pickup the car so cannot say how that is. My only concern is the high bond :-( it kind of forces you to take t... See more
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See what reviewers are saying
The 'Chat' was initiated very soon after I went to the Drivalia site. Jay offered to give me a discounted price on booking. We briefly discussed the types of car on offer. HIs responses were quick... See more
Company replied
Terrible experience. I emailled to change my pick up time, they confirmed via email and then didn't change the time. Came at the wrong time, didn't call me just left, and on top of that was extremely... See more
Company replied
We called them because we had a doubt about driving license policy and didn't expect the superb customer service we received, they helped us with everything, got us a better deal than what we had foun... See more
Company replied
Company details
About Drivalia UK - RESERVATIONS (Leeds contact centre)
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Percy Street, LS12, Leeds, Armley, United Kingdom
- 08000 75 80 75
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I asked Jay from customer services
I asked Jay from customer services for help, and he found exactly what I was looking for straight away. Fantastic service
1 September 2026
Unprompted review
Great customer service team
Great customer service team, very responsive and friendly. Rates are great - i am yet to pickup the car so cannot say how that is. My only concern is the high bond :-( it kind of forces you to take the daily reduction as 1500 pound is nearly $3000 aussie thats a lot to have just sitting around for the holiday waiting to get it back.
1 September 2026
Unprompted review
Always use this company staff so…
Always use this company staff so obliging and kind I was very upset reurning a car coming back from visiting my mum with dementia. They were just so so kind as A consequence I will always be loyal to them and recommend them irrelavant that that are really good price wise also.
12 March 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Quick and easy to book.
31 August 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service, hired for here a few times now and always does exactly what it says on the tin.
Great service, very helpful, very clear on the booking whats needed, and even got a discount. Great. Very helpful assistant.
30 August 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Jay was quick and professional
Jay was quick and professional. Very good booking experience. :)
30 August 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
On line chat deal
Jay got me a better deal through their on line chat and booked the car for me. Nice and easy
30 August 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
It was a straight forward and pleasant…
It was a straight forward and pleasant experience booking with Jay. Helpful and patient, he’s the man for the job!
29 August 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Jay - speedy and great price
Jay, the customer support guy, gave me a better discount and all done in about 2 minutes. Great serivce and price.
29 August 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very helpful online chat sysytem
Very helpful online chat sysytem. Good price. Quick service.
28 August 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Jay was very helpful
Jay was very helpful, quick, polite and very responsive, answering my queries and proivding me with what seems to be a good deal overall for my rental needs. Appreciate his support and efficiency. Many thanks
28 August 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Janos was extremely helpful and polite…
Janos was extremely helpful and polite . Thank you for a great service
27 August 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great Service, Great Team, would 100% Book again!
We called them because we had a doubt about driving license policy and didn't expect the superb customer service we received, they helped us with everything, got us a better deal than what we had found online, I am sad I don't remember the name of who helped as he was great! Honestly I would book with Drivalia again for sure!!!!
27 August 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Jay is brilliant
Jay is brilliant. Always gets me a cheaper price than on the app or website. Quick, efficient and friendly.
27 August 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Quick to help
Quick to help, and giving a better quote than the web suggest.
26 August 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Live Chat service
The response from Jay was quick and efficient
I would have no hesitation in using live chat.
Cannot fault the service provided
23 August 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Really quick an efficient booking…
Really quick an efficient booking process. Jay answered all my questions and provided the cheapest option for me. Great booking service!
23 August 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Fast Reservation
I booked a car very quickly using the chat service. I quite often book cars with Drivalia, the service is always excellent.
23 August 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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