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DriveTime Car Sales - Lexington Reviews 

45
TrustScore 4.5 out of 5

4.7

1029 E New Circle Rd, 40505 Lexington, KY, US


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See what reviewers are saying

Rated 5 out of 5 stars

IT WAS A EASY PROCESS AND THEY WERE VERY NICE AND EMILY JOHNSON WAS EXCEPTIONAL AND GREAT VERY SATISFIED WITH I'LL BE BACK WHEN I PAY OFF MY TRUCK.

Rated 5 out of 5 stars

So we purchased a vehicle then had second thoughts because of somethings that happened while looking at the vehicle then a check engine light came on. We were within the 5 day period so we were able t... See more

Rated 5 out of 5 stars

I recommend checking out DriveTime if you are looking for a very professional team who actually care about your experience and satisfaction!! AA+++ I worked directly with Evan and Emily and they... See more

Rated 1 out of 5 stars

Major Repairs Needed Within a Year - within less than a year of buying a car at this DriveTime, we had to put over $6,000.00 into the vehicle. The warranty that was sold (and promoted) was less than w... See more

Company replied


Company details

  1. Used car dealer
  2. Auto market
  3. Car dealer
  4. Car finance and loan company

About DriveTime Car Sales - Lexington

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

  • 1029 E New Circle Rd, 40505, Lexington, KY, United States

  • 18594076155
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4.7

Excellent

TrustScore 4.5 out of 5

45 reviews

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Replied to 96% of negative reviews

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4.7

All reviews

(45)

3,486 reviews in the last 12 months

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Rated 5 out of 5 stars

Just want to say that Emily was very…

Just want to say that Emily was very helpful with my experience @ DriveTime

16 October 2025
Unprompted review
DriveTime Car Sales - Lexington logo

Reply from DriveTime Car Sales - Lexington

Thank you for taking the time to leave a review, Darrell! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!

Thank you,

DriveTime Customer Relations

Rated 1 out of 5 stars

Major Repairs Needed Within a Year

Major Repairs Needed Within a Year - within less than a year of buying a car at this DriveTime, we had to put over $6,000.00 into the vehicle. The warranty that was sold (and promoted) was less than worthless, covering next to nothing wrong. I wrote to them and received NO RESPONSE. We were told DriveTime was a great place to buy a good car, but they are no better than all the used car dealers that everyone calls "shady" - they just appear better, more professional, etc. I will never buy another car, nor recommend them.

1 October 2025
Unprompted review
DriveTime Car Sales - Lexington logo

Reply from DriveTime Car Sales - Lexington

Thank you for leaving your review, Lavon Rachelle Chattin. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Rated 5 out of 5 stars

I have a amazing experience,Kevin was a…

I have a amazing experience,Kevin was a incredible and very professional,my process was faster and well documented, My day was great.I do recommend this company 100%Thank you Drive Time for your awesome job!!

22 September 2025
Unprompted review
DriveTime Car Sales - Lexington logo

Reply from DriveTime Car Sales - Lexington

Hello Idania Gonzalez, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations

Rated 5 out of 5 stars

The people are great at helping find…

The people are great at helping find stuff out and getting everything together and they are really nice and have nice cars for good prices deeply recommend with people with no credit trying to get a car to come here.

6 September 2025
Unprompted review
DriveTime Car Sales - Lexington logo

Reply from DriveTime Car Sales - Lexington

We are grateful to have you as a valued DriveTime customer Harmony James. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!

Best regards,

DriveTime Customer Relations

Rated 5 out of 5 stars

This is my first time using Drivetime…

This is my first time using Drivetime for a car purchase. My experience was absolutely wonderful. Kevin and Greg were beyond helpful with my pick and purchase.

5 September 2025
Unprompted review
DriveTime Car Sales - Lexington logo

Reply from DriveTime Car Sales - Lexington

Thank you for taking the time to leave a review, Heather Shimkowiak! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Emily was very welcoming

Emily was very welcoming. She made sure that I got what I wanted.

5 September 2025
Unprompted review
DriveTime Car Sales - Lexington logo

Reply from DriveTime Car Sales - Lexington

Hello Denise Mcmillion, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!

DriveTime Customer Relations

Rated 5 out of 5 stars

Great customer service very friendly

Great customer service very friendly

5 September 2025
Unprompted review
DriveTime Car Sales - Lexington logo

Reply from DriveTime Car Sales - Lexington

Hello Matthew Sebastian, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!

DriveTime Customer Relations

Rated 5 out of 5 stars

Fred was my salesman

Fred was my salesman. Very nice and professional. Knew what type of vehicles i liked and my price range. Delivered the perfect one after 2 goes. Very big purchase for me and am very happy with my experience. Much better then other car lots I”ve been to.

24 May 2024
Rated 5 out of 5 stars

Great Service

Cole was great. He helped me be able to find a car that I could afford and wouldn’t break the bank on the work commute. We’ve had a rough time with cars in the past 1-2 years but this was the easiest and most positive experience we’ve had thus far. Thanks so much!!

11 May 2024

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