UPDATE: Corporate calls this "serving all customers fairly." Reality: The manager ignored a family with a baby to chase an easy sale, told us to "try pillows yourself," and still made us wait after... See more
Company replied
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UPDATE: Corporate calls this "serving all customers fairly." Reality: The manager ignored a family with a baby to chase an easy sale, told us to "try pillows yourself," and still made us wait after... See more
Company replied
We bought our bed at the Frederiksberg store, and the whole experience was excellent. The staff member who helped us was very patient, answering all our questions even when we changed our minds a fe... See more
Company replied
Alan went above and beyond to get our pillows to us because of PostNord ineptitude. We ended up getting two (and returned the extra one) but the customer service was exceptional. The mattress is also... See more
Company replied
We came in to buy a bed frame after moving to Denmark from the U.S. We were greeted by the most friendly employee! He was happy to speak English with us, offered us a lovely cup of coffee, and helped... See more
Drømmeland er Danmarks største sengespecialist. I vores butikker har vi uddannede sengerådgivere og Danmarks største udvalg af de bedste sengemærker på markedet. Du sover 1/3 af dit liv, lad Drømmelands sengeeksperter hjælpe dig med at sove godt. Vores vision er at få Danmark til at sove bedre. Vi kan tilbyde soveløsninger skræddersyet efter din krop og dine behov. Kom ind til os og få god rådgivning - det er dit første skridt mod en god nats søvn.
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Vadstrupvej 71 -73, 2880, Bagsværd
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Replied to 82% of negative reviews
Typically replies within 1 week
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Reply from Drømmeland A/S

Reply from Drømmeland A/S
Morgens is very very patient and very professional 👍👍👍👍👍 to help me with finding the right madras for me. Even though I am really a headache customer.
I have very bad back problems for many years. I tried to have a good madras from the shop . He is very thoughtful and very professional and very helpful for helping me change the madras until I get the right madras. I really appreciate his service. And I am the most trouble customer. But I have no complaints but Trust this shop because they have such amazing people work in the shop.
Drømmeland very nice stuff friendly,helpful. Recommend to everyone choose drømmeland.
I am very unhappy with the service I received at the Kolding department. It was a lot of chaos and mis-management for my order. While my order included a full bed package with everything listed in detail in my purchase list, they made me wait for my duvet, duvet cover, mattress cover and pillow covers for two entire months. They asked me to go to the store several times for clarification of what my order included and I did so. They postponed the delivery date 4 times and in the end, just one day before the delivery, they called and said there is some misunderstandings with them regarding my order. Finally, after a long session of calling different colleagues to see what the hell has happened to my order, I had to cancel these things to not get more headaches. I am happy with the bed itself as I chose it with careful considerations; but the service I received definitely deserves a Zero-Star evaluation. So, I do not recommend them at all!
We went to physical shop in Århus and got all info we needed about bed . Bahoz gives THE BEST customer service.
We have been in Ishøj now to buy a bed. The seller ignored us so badly. We waited 15min but he even didn’t ask what we want. We left the shop but we are wondered how bad a service could be in a shop suppose to sell quality beds. The seller should behave differently. They lost a customer that suppose to pay around 30k kr. With bad customer service and ignoring attitude.
Comfortable bed and good service with staff moving the bed components to my apartment.

Reply from Drømmeland A/S

Reply from Drømmeland A/S
Ordering was easy, the wait time for delivery very long. The delivery team were great and assembled the bed quickly. We all realised the mattress was the wrong size and obviously too small and very poorly made in the ordered colour. This was packed at the factory. It has now been two weeks and I have heard nothing about how they plan to address it. Not recommended.
Great seller!!! Smart, kind and cheerful. Helped in choosing the bed down to the smallest detail. I highly recommend.
We came in to buy a bed frame after moving to Denmark from the U.S. We were greeted by the most friendly employee! He was happy to speak English with us, offered us a lovely cup of coffee, and helped us to find exactly what we were looking for. He then advised us on which mattress protector to select, placed our order, described what would happen when it was delivered, and recommended a fantastic lunch spot. There were plenty of customization options for the bed frames and several price points to choose from. The delivery folks were very pleasant to interact with and the bed frame seems to be of good quality. I definitely recommend Drømmeland in Birkerød!
Bought a continental bed from Drømmeland 6 weeks ago and had it delivered yesterday. Bought it with a great discount at their sale, making it well worth the wait. 15 minutes after the delivery guys parked outside the house the bed was up an assembled in my bedroom - they were super nice and quick. The bed itself lives 100% up to my expectations. Overall I am super happy about this purchase.
Mette is very kind and supported me all the time. Everything I bought is good quality!
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