Drumshack Limited Reviews 

Always super helpful

Top customer service

Needed a drum kit within 5 days, saw there 1-3 day delivery. Said the kit was in stock.
Lo and behold they wasn’t going to have it until end of March, think they just wanted the £1.8k in their bank.
Second time this has happened to me through drum shack and another order for my partner.

Can’t order another as I have to wait 5 days for my deposit to come back to me, meaning I can no longer hit the deadline for the kit and miss out an amazing opportunity.

Will never buy from them again so be warned. Reading their reviews from multiple sites this happens all the time. Working in ecommerce myself I understand mistakes happen but this feels like being blatantly ripped off…

Edit: Since they have replied it still says this kit I ordered is in stock, despite it not being in stock till March. So by being ripped off, I mean you fully well knowing you don’t have this kit so you can try and sell a different kit and get the sale… regardless whether you get the money upfront. Also saying “a small deposit”… absolutely ridiculous, it’s a £2k drum kit and musicians aren’t know to be wealthy. 😂 honestly, instead of taking accountability they respond with that rubbish 😂 AVOID

No issues. Speedy delivery. Kit exactly as described. I will use them again. Companies are only truly tested for customer service when something goes wrong but there was nothing that made me wary of having to deal with them if things didn’t go to plan on a future order.

The product was not in stock, but i was contacted immediately to be informed of that fact, not left wondering when it would arrive. The person i spoke with was helpful and informative, which is always helpful. Great customer service.

Second time I have ordered from here. 1 st time was Oct 2024, ordered a cymbal that was shown as in stock, 1 week later still no shipping. Called and was told not in stock and needed to be ordered from supplier and would take 1 month. Canceled my order. Came back Dec 2025 to give them another chance, ordered a double bass pedal, shown as in stock. EXACTLY the same scenario, no shipping for 1 week, called 'em and was told item not in stock and would not be available for another month. What would have happened if I had never called?? Avoid.

An excellent drum shop.
Vast amounts of high quality new and used drums, cymbals and percussion.

The quality of the drum stool was excellent, very stable, comfortable and supportive. Stool was well priced and delivery also excellent. The only compromise was the weight when transporting to gigs.

Attentive and helpful customer service. My issue was sorted quickly in the best way possible.

Warm welcome and friendly customer service, speed of response and delivery, excellent product range. Great experience

Great service and delivery in time for Christmas. My teen son loved the drum kit. I really appreciated the call beforehand to check on the packaging. I’ll definitely be ordering again.
My son was very firm in his request that I post a raving review but I was going to anyway!

I thoroughly enjoyed dealing with the Drumshack Team - considered, helpful in the extreme and super-quick in regard to delivery times!
I had been sent a totally smashed pair of cymbals by a different online music shop that I had to return leaving me in the lurch as to the Christmas present for my partner, as only three days remained until Christmas Day. When I ordered the same item from Drumshack, not only was it £25 cheaper but they also set all levers in motion, ordered the item from their supplier, asking for a perfect pair of cymbals and then dispatched it to me with Next Day Delivery service, so I received everything securely packaged in time for Christmas!
The team’s communication was impeccable throughout the entire process and I can’t praise them enough for making my problem theirs and doing their very best to help me out! Amazing customer service and very sound product - I highly recommend this company!!!

Bought a Roc'n Soc Nitro stool.
Very helpful. A bit slow on communication but it was near Christmas. Speedy delivery and very happy !

Super fast service, especially over the Christmas period!!

Exactly as described, quick delivery

Knowledgeable staff done there best to get my item before Christmas, well pleased , they was Honest at start of December, said it wouldn't turn up till after

Efficient and prompt service. Would recommend.

I ordered 2 items for my great nephew’s Christmas present. Drumshack only had one of them in stock and were unsure if the second would come in time for last. Christmas postage. L went out of his way to make sure both would arrive in time, and they did. He had to arrange a different courier and he emailed and phoned me to keep me informed of progress. Excellent service!