DS Colour Labs Reviews 

1,004
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 436 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality, vibrant colors, and sturdy packaging that ensures delicate items arrive safely in perfect condition. People also highlight the incredibly fast delivery times and the exceptionally simple ordering process on the website. Many users note that communication throughout the entire process is clear and helpful. Some reviewers were not happy with the final results, noting that several pictures appeared significantly darker than expected or lacked proper color accuracy. A few consumers also mentioned experiencing unexpected delivery delays, missing due dates, or not receiving their shipments at all.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing great satisfaction with the high-quality... See more

Service

Customers expressed great satisfaction regarding the service, frequently highlighting the swift turnaround... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising prompt turnaround... See more

Order

Users describe positive interactions with order, highlighting a very easy and clear ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am an amateur landscape photographer had 8 prints made in Fuji lustre. This paper and DSCL print process has reproduced my images really well. I always calibrate my monitor before finalising my pr... See more

Rated 5 out of 5 stars

Couldn't be better. It's so easy to upload photos from PC, tablet or phone. Choosing finish, size, etc is straitforward. It's not expensive and they keep you informed on progress, and so far they have... See more

Rated 5 out of 5 stars

Incredible! Absolutely first class service. Prints arrived next day and were beautiful. Colour and clarity spot on. Cannot recommend this company highly enough. Really really impressed. Thank yo... See more

Company replied

Rated 5 out of 5 stars

I've always used cheap photo printing sites before but decided to try out DS Colour Labs for printing a couple of bigger photos and the difference in quality is night and day. Their printing brings th... See more

Company replied


Company details

  1. Digital printing service

Information provided by various external sources

DS Colour Labs is one of the UK`S leading Professional Online Photo labs. Established in 1954. We offer a huge range of photographic services from Photo Printing, Large format & Fine art printing, Photobooks, Canvases, Acrylics, Aluminium panels, Chromalux Panels, full online and traditional Schools systems, Mounting & Laminating, Usb and Cd products and many other products including a full range of traditional analogue and film processing services including C41,E6 and Black and white processing. Please see our website for our full range of products and services.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,004)

411 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

2 gift prints very quickly sent

I required 2 prints to be made and mounted as a gift and needed it quickly.
Although I wasn't sure about the orientation of the print in the frame, a quick phone call and a very helpful person answered my query and offered supporting information which was also useful.
The framed prints were created the same day and I added DPD shipment which meant they arrived as requested the very next day (being a Saturday).
excellent service and support - thanks.

21 March 2026
Unprompted review
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Reply from DS Colour Labs

Thank you for your feedback Dale! It's great to hear we could help with your query and get your gift prints prepared and shipped quickly. It’s wonderful to hear that everything arrived just as needed and that our team’s support made a difference.

Rated 5 out of 5 stars

Great service with a very simple…

Great service with a very simple ordering and delivery process. Will definitely use again and thoroughly recommend.

23 March 2026
Unprompted review
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Reply from DS Colour Labs

That's great to hear! We really appreciate your review and recommendations!

Rated 5 out of 5 stars

Ease of use

Ease of use, easy to choose specification of photo.
Prompt service and delivery.
Good quality product

23 March 2026
Unprompted review
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Reply from DS Colour Labs

We love to hear it! Thank you for taking the time to leave a review Danny

Rated 5 out of 5 stars

My go-to for photos

My go-to for photos, great product and great price, have used for years and will continue to use. Quick turnaround and well packaged.

19 March 2026
Unprompted review
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Reply from DS Colour Labs

Thank you so much for your continued support Andrew. It's great to be your go-to for prints and glad you’re happy with the product, pricing, and packaging. We look forward to helping with many more orders in the future!

Rated 5 out of 5 stars

Prompt

Prompt, friendly service

17 March 2026
Unprompted review
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Reply from DS Colour Labs

That's great to hear Barbara, Thank you for your review.

Rated 5 out of 5 stars

Best Customer service

the best thing for me about DS colour labs is how easy they are to deal with. I just uploaded my images and they did the rest. I received my printed images 2 days later as promised. Overall this is one of the best online image printing i have dealt with, 5 stars all the way,

20 March 2026
Unprompted review
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Reply from DS Colour Labs

Hi Alan, Thank you so much for your feedback! It's great to hear you found the process easy and that your prints arrived exactly as promised. Your 5-star rating means a lot, and we look forward to helping with your next order.

Rated 5 out of 5 stars

Brilliant service

Even though I ordered a large size low resolution print DS Labs did a fabulous job! Beautiful photo, arrived in less than 48 hours and safely packaged in a strong tube with tissue paper protection. I would highly recommend and definitely use again.

19 March 2026
Unprompted review
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Reply from DS Colour Labs

Thank you for your taking the tome to leave review Jennifer! It's really great to hear we could deliver a beautiful print quickly and safely, even from a low-resolution file. Your recommendation means a lot, and we look forward to helping with your next order!

Rated 5 out of 5 stars

Excellent service

Having used DSCL in the past for some print jobs and noticing they did film processing I sent some 120 transparency films I found that I had taken nearly 20 years ago.
The ordering process was simple and I sent the films off.
I was informed when they had received them and was kept informed of the progress.
Turnround was very quick and the processed films were securely packed to avoid damage.
Overall, very good service

16 March 2026
Unprompted review
DS Colour Labs logo

Reply from DS Colour Labs

Thank you for your kind words John. We’re thrilled you’re happy with the service and that your 120 transparency films were processed safely and efficiently. It’s great to hear the ordering process and updates worked well for you and we look forward to printing for you again!

Rated 5 out of 5 stars

Excellent service

Excellent service, easy to place order and good communication re order status throughout. I’d found an old camera with a 126 film still inside. It had been there at least 20 years yet DS were able to produce some of the photos which held special memories. Thoroughly recommend this company!

20 March 2026
Unprompted review
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Reply from DS Colour Labs

Thank you for taking the time to leave a review Alison, We’re delighted we could help bring those special memories from your 126 film back to life. It’s wonderful to hear the ordering process and updates worked well, and we really appreciate your recommendation!

Rated 5 out of 5 stars

First class

Very speedy service and an excellent print produced by DS Colour Labs. Good value too.

19 March 2026
Unprompted review
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Reply from DS Colour Labs

Thank you! We’re glad you’re happy with the speedy service, quality of your print, and value. We look forward to printing for you again!

Rated 5 out of 5 stars

Exceptional quality

I’ve been using DS colour labs for years and the quality of their prints are exceptional, their prices are unbelievable and attention to detail is second to none. The process of the online system is straightforward and will warn you of quality issues. Received my order in 3 day of ordering.

17 March 2026
Unprompted review
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Reply from DS Colour Labs

Thank you for taking the time to leave a review Huw! We’re so glad to hear you’ve been happy with our prints and service over the years. It’s great to hear the online system worked well and that your order arrived quickly. We really appreciate your continued support!

Rated 1 out of 5 stars

Colours of prints were really off

Colours of prints were really off. Prints were also too dark. I tried to complain but was told prints were fine so nothing would be done.

1 March 2026
Unprompted review
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Reply from DS Colour Labs

Hi Jason,
You know this isn't accurate, its disappointing that you felt the need to misrepresent the situation in your review.

Rated 5 out of 5 stars

Excellent service….

I was very pleased with the colour quality of my prints, but unfortunately the Royal Mail didn’t follow the instructions on the packing envelope of ‘Do not Bend’.. & so it had a large crease in it from squeezing it through the letter box & the A4 print was therefore damaged.

I called DS & they immediately said they would right then do another print of it & put it in stronger packaging.

I received it undamaged this time as the Postman left it on the doorstep.

Thank you DS for your Excellent Customer Service. Highly recommended.

13 March 2026
Unprompted review
DS Colour Labs logo

Reply from DS Colour Labs

Thank you for your review Jilly. We’re glad we could quickly sort the issue and that your replacement print arrived safely. It’s great to hear you’re happy with the colour quality and overall customer service and we really appreciate your recommendation!

Rated 5 out of 5 stars

Helpful chat to clarify some technical…

Helpful chat to clarify some technical issues before printing. The printing was expertly done with a seamless service that I could not fault.

10 March 2026
Unprompted review
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Reply from DS Colour Labs

That's great to hear Paul. We’re glad our team could help with your technical questions and that the printing met your expectations. We look forward to printing for you again!

Rated 5 out of 5 stars

Super fast service

Super fast service, excellent venue for money, would use again.

13 March 2026
Unprompted review
DS Colour Labs logo

Reply from DS Colour Labs

That's what we love to hear! Thank you for your kind words Jadi, we look forward to printing for you again.

Rated 5 out of 5 stars

Fast delivery

Fast delivery
Good quilty
Good price
Would recommend thank you!

14 March 2026
Unprompted review
DS Colour Labs logo

Reply from DS Colour Labs

We love to hear it! Thank you for taking the time to leave a review Leanne

Rated 5 out of 5 stars

Ordered a few prints at the weekend…

Ordered a few prints at the weekend turned up today. WOW what a company. Fast Service and Great Quality.
Thank You.

Recommending you to friends and family

11 March 2026
Unprompted review
DS Colour Labs logo

Reply from DS Colour Labs

Thank you Phil! We’re thrilled you’re happy with the fast service and print quality. We really appreciate you recommending us to friends and family and we look forward to printing for you again!

Rated 5 out of 5 stars

A blast from the past!

They did their best to process an ancient roll of film that had suffered contamination with more success than i anticipated and brought back a few memories. Well done!

11 March 2026
Unprompted review
DS Colour Labs logo

Reply from DS Colour Labs

Thank you for taking the time to leave a review John. We’re glad we could help bring some of those memories back from your old roll of film and It’s great to hear it exceeded your expectations!

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