Amazing customer service. I had issues with my delivery as my parcel got lost. However, everyone from the support team followed-up daily with me, updating me with latest updates and found a solution... See more
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See what reviewers are saying
I placed an order two weeks ago. I don’t hear back for a week. I send an email about it. No response. Couple days go by. We’re nearing two weeks. I write a second email. No response. We’re now two day... See more
Don’t order online. Delivery still not arrived, tracking info shows shipping company did not receive the parcel. Been in touch with “customer service” who just say they are looking into it… I’ve r... See more
I've been shopping at Dsquared2 online store for years and over the time customer service has improved a lot. My latest experience has been really good, and the agents assisting me with returns and ot... See more
Company replied
Company details
Written by the company
Dsquared2 Online Store. Spring-Summer collection for men and women. Worldwide delivery.
Contact info
Piazza dell'Indipendenza 11, 6900, Lugano, Switzerland
- contract@dsquared2.com
- www.dsquared2.com
3.2
Average
421 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks really appreciate your support
Thanks really appreciate your support
17 July 2025
Unprompted review
Reply from Dsquared2
Dear Nico,
thank you so much for your nice review! We are really glad to hear about your satisfaction.
Best regards
DSQUARED2 Team
I purcdelivery time incorrecthased and paid for the item…
I purchased and paid for the item through the official website. It was supposed to arrive on July 9th or 10th. Today is July 14th, and no one knows when I will receive it. I do not recommend this service.
14 July 2025
Unprompted review
Reply from Dsquared2
Dear Michael,
thank you for your comment.
We are very sorry for the inconvenience! Sometimes with different couriers the shipping time can be longer for various reasons related to random checks by customs, etc.
Kindly contact our customer service via the online form if you have not already done so, they will give you the best support.
Kind regards
DSQUARED2 Team
Quick answer
14 July 2025
Unprompted review
Reply from Dsquared2
Dear customer,
thank you so much for sharing your feedback!
Kind regards
DSQUARED2 Team
I sent an e-mail about a vintage piece…
I sent an e-mail about a vintage piece I happen to get into my hands. I did not know if it was original or not so I decided to sent the email with pictures of it. I got a reply instantly and 3 girls from the staff named Allison Huamani, Arianna Baruffaldi and Angela Teixeira were very helpful and managed to identify the item. I am glad and thankful for their help! :)
10 July 2025
Unprompted review
Reply from Dsquared2
Hi Rona,
thank you for your comment.
We are really pleased to have lived up to your expectations!
We will continue to give you the best support whenever you need it!
Hope to see you soon on our channels.
DSQUARED2 Team
Reply from Dsquared2
Dear Customer,
we are very happy to hear! We remain available for any other questions you may have!
Best regards
DSQUARED2 Team
They were very helpful and immediately…
They were very helpful and immediately resolved the issues regarding the return.
8 July 2025
Unprompted review
Reply from Dsquared2
Hello Norbert,
we are really happy to read your nice words!
Thank you so much and warm greetings from all of us!
DSQUARED2 Team
AVOiD
AVOiD. Ordered 2 pairs of jeans was given a delivery date but no tracking, delivery date has passed no jeans no tracking and no phone number to find out whats happening. PayPal refund the only option
8 July 2025
Unprompted review
Reply from Dsquared2
Dear Lee,
we would regret to read this review. We do not have an active phone number at the moment, but customer service is always available and easily accessible via online forms. Have you tried contacting the team? If not, please do so as soon as possible so we can follow up on your case.
Thank you for your trust.
DSQUARED2 Team
Good problem solver
The customer service at Dsquared2 is excellent. They respond quickly
3 July 2025
Unprompted review
Reply from Dsquared2
Dear Customer,
assisting you was a great pleasure for us.
We remain available for any needs.
Best regards
DSQUARED2 Team
The assistant was so kind and…
The assistant was so kind and supportive to answer the query.
4 July 2025
Unprompted review
Reply from Dsquared2
Dear customer,
thank you so much for the positive feedback, we are very happy to hear about your satisfaction.
Kind regards
DSQUARED2 Team
Dsquared2 is Cool
The customer service at Dsquared2 is excellent. They respond quickly to queries and if there's any problem with an order they sort it out with no fuss.
Also, they make the coolest clothes and accessories (which other designers copy).
2 July 2025
Unprompted review
Reply from Dsquared2
Hello Scott,
many thanks for you kind words! We hope to support you again at our best!
Kindest regards
DSQUARED2 Team
I love DsQuared2 clothing and am always…
I love DsQuared2 clothing and am always happy to take advantage of their sales. Unfortunately, this time encountered a problem with delivery, apparently the package was lost. It took me a while to get my refund, Katy was very helpful in resolving the issue. Overall experience is good. Regardless of this issue will be back to shop with them again.
27 June 2025
Unprompted review
Reply from Dsquared2
Dear Kate,
thank you very much for your review.
we are sorry for the waiting time but we are happy that we solved the problem with the proper support.
We look forward to continuing to assist you again.
Best regards
DSQUARED2 Team
Very disappointing experience
Items listed available on website, but in reality they are not available! Cancelling items in 6 days after placing an order . It takes 8 days to pass item to FedEx and another 10 days to ship item to NY . Ridiculously slow and sloppy service . But Dsquared2 jeans are the best ! Online store doesn’t have a phone contact possibility, and it is always alarming of the quality of the service ! Disappointing, sorry .
11 June 2025
Unprompted review
Reply from Dsquared2
Dear Yury,
we are so sorry that the service this time did not meet the expectations.
We always try to do the best for our customers but sometimes the timelines get longer and the dynamics get complicated also because of 'waiting for response from our partners, customs, the big flow of requests.
For the telephone line number we will try to implement the service in the future!
In the meantime we hope you continue to wear the D2 jeans proudly!
Thank you for your trust.
DSQUARED2 Team
Reply from Dsquared2
Dear Customer,
thank you so much for your kind review!
Best regards,
DSQUARED2 Team
Delivery less than desirable.
The score is higher because the product quality is higher. If it was just this service I'd give it 2 stars. 1 for taking 8 days to get the order from their HQ in Milano to my neighbourhood in Roma, plus 1 for responding to an email inquiry as to the status if the order promptly.
For €250 an overnight in country delivery should have been possible. There were no strikes, but the logistics plan showed to going to 4 places before announcing it is out for delivery. I could have taken the train to Milano, enjoyed an afternoon in town, and had the product in my house in Roma is less time than this shipment has taken.
My takeaway is, like many things in Italy, order before you know you'll need it as it may take more time than you imagine it will take.
16 June 2025
Unprompted review
Reply from Dsquared2
Dear Dale,
thank you for contacting us.
We are very sorry that this occasion the timing was longer than expected, unfortunately sometimes it may happen , but we assure that this is not usual and we hope we can make up for it next time. Customer satisfaction is our priority, that's why we make it a point to ensure all-round quality.
Thank you very much.
Best regards
DSQUARED2 Team
I emailed Dsquared2 for a promotion…
I emailed Dsquared2 for a promotion discount code because my package got lost from FedEx. I told Dsquared2 for a discount code, they gave me 15% promotion code, Thanks to Arianna Baruffaldi
7 June 2025
Unprompted review
Reply from Dsquared2
Hello Timo,
Thank you very much for your positive review.
We are always happy to satisfy our customers even in the smallest gestures.
Hope ti see you soon on our channels.
DSQUARED2 Team
After some confusion I was helped by…
After some confusion I was helped by the customer service department and am satisfied with the response. Thank you!
6 June 2025
Unprompted review
Reply from Dsquared2
Dear Dimitry,
thank you so much for writing to us. We are really happy to hear about your satisfaction.
We are always here in case you may need further help.
Best regards,
DSQUARED2 Team
I had a really great experience with…
I had a really great experience with the customer service team. They were very efficient and helpful. Great support throughout my query.
22 May 2025
Unprompted review
Reply from Dsquared2
Dear Gemma,
we are very proud to hear about the positive experience you had with D2 team.
Please, for any future concerns just contact us again, it will be our pleasure to support you again.
Kind regards
DSQUARED2 Team
I had a helpful feedback about my…
I had a helpful feedback about my inquiry.
Much obliged to Angela Teixeira.
22 May 2025
Unprompted review
Reply from Dsquared2
Dear Ravi,
a huge thank you for your trust in our team, we are really happy of being able to reply properly to your questions.
Best regards
DSQUARED2 Team
Customer Support
I needed help with a product and got really good service from Hershey, very kind and focused on the help needed! i recommend!
8 May 2025
Unprompted review
Reply from Dsquared2
Dear Customer,
many thanks fpr your nice words!
Hope to assist you again soon!
Best regards
DSQUARED2 Team
Customer Service Review.
Many thanks to Angela T and Arianna B for helping me resolve a query on my account. They were very kind and kept me informed every step of the way.
29 April 2025
Unprompted review
Reply from Dsquared2
Dear Customer,
thank you for your review on behalf of Angela, Arianna and the whole team.
We hope to assist you again with the best support.
Sincerely,
DSQUARED2 Team
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