Dsquared2 Reviews 

420
•
TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

Amazing customer service. I had issues with my delivery as my parcel got lost. However, everyone from the support team followed-up daily with me, updating me with latest updates and found a solution... See more

Rated 1 out of 5 stars

I placed an order two weeks ago. I don’t hear back for a week. I send an email about it. No response. Couple days go by. We’re nearing two weeks. I write a second email. No response. We’re now two day... See more

Rated 1 out of 5 stars

Don’t order online. Delivery still not arrived, tracking info shows shipping company did not receive the parcel. Been in touch with “customer service” who just say they are looking into it… I’ve r... See more

Rated 5 out of 5 stars

I've been shopping at Dsquared2 online store for years and over the time customer service has improved a lot. My latest experience has been really good, and the agents assisting me with returns and ot... See more

Company replied

Company details

  1. Clothing Shop

Written by the company

Dsquared2 Online Store. Spring-Summer collection for men and women. Worldwide delivery.


Contact info

3.2

Average

TrustScore 3 out of 5

420 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.2

All reviews

(420)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

You are great

You are great. You served me immediately and without problems. I personally thank Mrs. Arianna Baruffaldi for her kindness and help.

24 March 2025
Unprompted review
Dsquared2 logo

Reply from Dsquared2

Dear Customer,

thank you so much for your review, we really appreciate your positive feedback!

Best regards
DSQUARED2 Team

Rated 1 out of 5 stars

Issue now resolved thank you

Edit - I left a negative review as I didn’t receive my item and was denied a refund or an item to be sent out. I’ve now received a refund for an item that I didn’t receive which is brilliant but this did take 2 months and a negative trust pilot review for this to happen. Thank you for resolving.

24 January 2025
Unprompted review
Dsquared2 logo

Reply from Dsquared2

Dear Emma,

we are really sorry to hear this feedback.
Please could you share your order number so that we can look into the issue and understand what exactly happened and the resolution reasons? Our customer service is always available to support you the best way possible.

Thank you so much.
Best regards
DSQUARED2 Team

Rated 5 out of 5 stars

Glad to be back with D2 with recent…

Glad to be back with D2 with recent assistance provided by Arianna Baruffaldi
Looking forward for many more order in future.

24 March 2025
Unprompted review
Dsquared2 logo

Reply from Dsquared2

Dear Gagan,

we are very happy to have you back and look forward to seeing you soon on our channel!

Please just contact our CS team for every need!

Warm greetings
DSQUARED2 Team

Rated 5 out of 5 stars

Thank you so much to Arianna Baruffaldi…

Thank you so much to Arianna Baruffaldi and The Anh Tran for their kindness, understanding, responsiveness and professionalism.
I will buy again very quickly on the site. ☺️

19 March 2025
Unprompted review
Dsquared2 logo

Reply from Dsquared2

Dear Tania,

we are very happy to read your positive comment! This is really important to us to receive customers' feedback to improve day by day our service!

We wait for you soon again on our channels!
Best regards
DSQUARED2 Team

Rated 5 out of 5 stars

Arianna provided great customer service

Arianna provided great customer service. It was very late in my time zone and I don’t know what time it is there but she was wonderful and provided me all the information I needed. She was also patient with me. My first time ordering anything internationally so I had many questions and she didn’t have any problems answering. I love people who knows how to provide excellent customer service.

18 March 2025
Unprompted review
Dsquared2 logo

Reply from Dsquared2

Dear Shon,

a huge thank you for your kind words and your trust!ù

We will continue to do our best to support you and all our beloved customers with the best service we can.

Warm greetings from the D2 Family.
DSQUARED2 Team

Rated 5 out of 5 stars

I was not sure if a shirt 👔 was fake or…

I was not sure if a shirt 👔 was fake or original,so I send desquared 2 pictures and they proofed it and got an answer very quickly,top service ,very helpful and polite ..then I wanted to know how old the Original is ,which Collection….and Arianna Baruffaldi (desquared 2) helped me again…perfect!!thank you,amazing service !!!

26 February 2025
Unprompted review
Dsquared2 logo

Reply from Dsquared2

Dear Customer,

we are really happy to read your kind review!
A big thank you from entire D2 Family for your time, trust and support.

Best Regards
DSQUARED2 Team

Rated 5 out of 5 stars

The attention provided by Angela…

The attention provided by Angela Teixeira after the incident and the problems have been excellent.

22 February 2025
Unprompted review
Dsquared2 logo

Reply from Dsquared2

Dear Customer,

thank you so much for your words, we are really happy to hear that we managed to solve the issue in the proper way!

Kindest regards
DSQUARED2 Team

Rated 5 out of 5 stars

Swift and efficient support

Had a concern regarding the announced delivery timeline which has been addressed quite quickly and in the most professional way by Angela Teixeira who has taken in charge my demand. Nothing else to say than a high level of service.

20 February 2025
Unprompted review
Dsquared2 logo

Reply from Dsquared2

Dear customer,

thank you so much for your positive comment about the support the D2 CS team gave you in solving the issue.

We will always be available for you in case of any future need.

Best regards
DSQUARED2 Team

Rated 5 out of 5 stars

Angela Teixeira is GREAT

My package was lost by Fedex and was not picked up and promised to call back. After not hearing anything for 4 weeks, I contacted Angela Teixeira at Dsquared2 and she immediately picked up the problem within 5 days. I am very happy with the support and service from Angela Texaira and DSQUARED2. You guys should keep Angela Teixeira. She is the face of DSQUARED2!!!

I can really recommend Angela's service and support at Dsquared2.com. And I will come back soon to buy something from DSQUARED2 again.

Gr. Hein

20 February 2025
Unprompted review
Dsquared2 logo

Reply from Dsquared2

Dear Mr Hein,

we would like to thank you very much for your nice words, we appreciate it a lot.
Angela and all the team will remain at your disposal for any future needs!

Warm greetings
DSQUARED2 Team

Rated 5 out of 5 stars

I had trouble about return and Angela…

I had trouble about return and Angela Teixeira did everything to help and solve my problem.

20 January 2025
Unprompted review
Dsquared2 logo

Reply from Dsquared2

Dear Maja,

thank you for your kind feedback! That is really important for us to reach our customer's satisfaction!

We stay at your disposal.
Best regards
DSQUARED2 Team

Rated 5 out of 5 stars

Prompt and comprehensive response to sizing question

I contacted the support department in order to get help with determining the right jacket size for me and within less than 24 hours I received a detailed and enlightening response with all the information I needed. Many thanks to Angela Teixeira.

6 February 2025
Unprompted review
Dsquared2 logo

Reply from Dsquared2

Dear Georgios,

it was a pleasure to assist you and give prompt resolution!

Please contact us again for any needs!

Best regards,
DSQUARED2 Team

Rated 5 out of 5 stars

Great experience

Great experience, was informed about the status of the order on continouis base, changed the delivery adress at the 2nd day of my order, however, everything went perfect. Thank you!

19 January 2025
Unprompted review
Dsquared2 logo

Reply from Dsquared2

Hello Klemens,

thank you so much for your nice review!

Best regards,
DSQUARED2 Team

Rated 5 out of 5 stars

I contacted Dsquared2 via chat

I contacted Dsquared2 via chat, and Angela helped me get support. In addition to clarifying all my doubts, she made very valid suggestions in a nice and friendly tone. I really recommend the service and support from Angela at Dsquared2.com.

16 January 2025
Unprompted review
Dsquared2 logo

Reply from Dsquared2

Dear Sonia,

thank you so much on behalf of Angela and entire D2 team, it was a great pleasure being of help to you.

Best regards
DSQUARED2 Team

Rated 5 out of 5 stars

Great Customer Service, D2!

D2 provides great communications, and support.
Big shout out to Angela Teixeira!! 👍🎉👍🎉👍🎉👍🎉👍

8 January 2025
Unprompted review
Dsquared2 logo

Reply from Dsquared2

Dear customer,

on behalf of Angela and the entire D2 team, thank you so much for your nice words, we appreciate it a lot!

Best regards,
DSQUARED2 Team

Rated 4 out of 5 stars

Angela was excellent

Angela was excellent - responsive and clear communication.

6 January 2025
Unprompted review
Dsquared2 logo

Reply from Dsquared2

Dear Nathan,

thank you for your kind review, we are very glad to hear about your satisfaction!

Best regards
DSQUARED2 Team

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