Amazing customer service. I had issues with my delivery as my parcel got lost. However, everyone from the support team followed-up daily with me, updating me with latest updates and found a solution... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed an order two weeks ago. I don’t hear back for a week. I send an email about it. No response. Couple days go by. We’re nearing two weeks. I write a second email. No response. We’re now two day... See more
Don’t order online. Delivery still not arrived, tracking info shows shipping company did not receive the parcel. Been in touch with “customer service” who just say they are looking into it… I’ve r... See more
I've been shopping at Dsquared2 online store for years and over the time customer service has improved a lot. My latest experience has been really good, and the agents assisting me with returns and ot... See more
Company replied
Company details
Written by the company
Dsquared2 Online Store. Spring-Summer collection for men and women. Worldwide delivery.
Contact info
Piazza dell'Indipendenza 11, 6900, Lugano, Switzerland
- contract@dsquared2.com
- www.dsquared2.com
3.2
Average
420 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you so very much for your…
Thank you so very much for your research Angela Teixeira.
4 December 2024
Unprompted review
Reply from Dsquared2
Dear Susanne,
it was a pleasure for us supporting you. Thank you so much for your interest in the D2 Family!
Kind regards
DSQUARED2 Team
Great customer service support
Great communication with a customer service, Steven Rosas. Excellent support, fast response. Thank you.
30 November 2024
Unprompted review
Reply from Dsquared2
Dear Tihomir,
thank you so much for your nice review, we are really happy to hear about your satisfaction.
Kindest regards
DSQUARED2 Team
The best compliments!
Dsquared2 customer service is one of the best I have experienced! They deserve the best compliments!
Dsquared2 customer service seriously consider all aspects to solve any problem in the most correct way.
Angela Teixeira and Arianna Baruffaldi are very kind, show full care and cooperation in order to provide a quick response and all the necessary information.
They were in constant contact with me to reassure me that my issue was under control and taken care of.
They give outstanding support, which proves that customers are important.
Dsquared2 customers are very lucky to receive excellent service alongside high quality products!
Thank you!
18 November 2024
Unprompted review
Reply from Dsquared2
Dear Michal,
we are very delighted to read this nice review.
Thank you for your time and your trust in us, we will do our best to always satisfy your expectations.
We remain at your disposal for any future needs.
Best regards
DSQUARED2 Team
Arianna Baruffaldi of D Squared
Arianna Baruffaldi of D Squared. Excellent customer service. Prompt, polite and responsive. One of the best customer service experiences I have had. Her service only serves to add to the quality of the product itself.
15 November 2024
Unprompted review
Reply from Dsquared2
Dear Customer,
a thousand thanks for your positive comment.
We will continue to offer our support with pleasure to make all your future shopping experiences even more enjoyable.
Best regards
DSQUARED2 team
RETURN issue solved
My experience with the Dsquared Customer Service was incredible. Fast response,problem 100% solved and also supported by the same person on the live chat. ANGELA, your support is very much appreciated.
Reiner J. Sauter
29 October 2024
Unprompted review
Reply from Dsquared2
Dear Reiner,
we are grateful for your very positive comment and hope we can give you the best support in any possible future requests.
Thank you again and best regards.
DSQUARED2 Team
Dear D2 team
Dear D2 team, Thanks a lot for your great support and patience! I look forward to buying your amazing products soon again!
8 October 2024
Unprompted review
Reply from Dsquared2
Dear Customer,
thank you so much for your kind review, this means a lot for us!
Best regards
DSQUARED2 Team
After weeks of pointless emails being…
After weeks of pointless emails being sent two pairs of jeans I never ordered I was finally able to get the appropriate return labels to get back the £762.00 I was charged without ever receiving the pair I ordered. A Helpfull woman in customer service Angela Teixeira
Customer Support I hope has finally resolved the issue as a customer of 15 years I expect more the store in Conduit St NW1 were very unhelpful and blasé. As I work for Ralph Lauren I,m shocked at the way customers are treated I’ve always treated all our customers with the upmost respect for twenty five years there and would go out of my way to help them famous or not although I’m not even sales staff butt know our product back to front very item. That’s what they expect and pay a premium for, quality gods with quality service not rocket science.
9 September 2024
Unprompted review
Reply from Dsquared2
Dear Customer,
We are very sorry for what happened.
I kindly ask if you can write us the reference of the order so we can immediately check internally with the dedicated department.
Sometimes unfortunately there can be an unexpected inconvenience, but we will do our best to solve it and give our support.
Thank you and kindest regards,
DSQUARED2 Team
excellent support thank you Arianna…
excellent support thank you Arianna Baruffaldi
22 August 2024
Unprompted review
Reply from Dsquared2
Dear Customer,
thank you so much for your kind words and review!
Best regards
DSQUARED2 Team
Excellent service by Angela…
Excellent service by Angela Teixeira!She helped me a lot with all my questions about the product I am interesting in
23 August 2024
Unprompted review
Reply from Dsquared2
Dear Customer,
thank you so much for your kind review! We remain gladly at your disposal for any additional questions.
Best regards
DSQUARED2 Team
Top communication & follow-up!
Very swift and good communication and great follow-up!!! Top service and greatly appreciated!!!
9 August 2024
Unprompted review
Reply from Dsquared2
Dear Luc,
thank you so much for your kind review, we are very happy that our customer service was able to give you prompt support in order to solve any related issues.
Warm greetings from entire
DSQUARED2 Team
Simply the bedy
Always the best service! The team of D2 is amazing. Mille Grazie!!!
25 July 2024
Unprompted review
Reply from Dsquared2
Ciao Michel,
thank you so much for your nice words. We are really happy to hear about your satisfaction with our service!
Best regards
DSQUARED2 Team
Always the best service
Always the best service! Angela Teixeira was amazing. Thank you!
25 July 2024
Unprompted review
Reply from Dsquared2
Hi Georg,
thank you on behalf of Angela and the whole team for your positive feedback, it makes us very enthusiastic!
We want to continue to give you the best service for the best shopping experience.
Kind regards
DSQUARED2 Team
Im super happy with the service of the…
Im super happy with the service of the team. Super fast, very friendly and extremely professional. Many thanks, all my questions are answered snd solved
23 July 2024
Unprompted review
Reply from Dsquared2
Hello Mark,
thank you so much for your super kind review and we hope to continue to receive other positive feedback from your side!
Customer satisfaction is always our main goal!
Best Regards
DSQUARED2 Team
Fast and professional
Had very professional, precise and fast service for the D2 team and the fulfilment center, Estrella Valles - THANKS
18 July 2024
Unprompted review
Reply from Dsquared2
Dear Carsten,
thank you so much for your nice review, we still remain at your disposal for any future needs.
Best regards
DSQUARED2 Team
professional and precise customer care
professional and precise customer care. Thank you Angela!
18 July 2024
Unprompted review
Reply from Dsquared2
Ciao Salvatore,
thank you so much for your kind review.
Angela and the whole customer service team will remain available for any needs you may have in the future.
Best regards
DSQUARED2 Team
Attempted to delete account
Attempted to delete account, several times, account still on website.
I do not trust the security of this site, there could be scammers lurking.
Be aware!
17 July 2024
Unprompted review
Reply from Dsquared2
Dear Customer,
thank you for your review.
However, we would like to reassure you that our site is more than secure and protects the privacy of every customer in accordance with the law. Please take a look at our privacy policy at the dedicated link
https://www.dsquared2.com/ch/privacy-policy/privacy-policy.html
In any case, you can contact our customer service for any questions or support requests.
Thank you very much
Have a nice day
DSQUARED2 Team
Very good quality and sizing product
Very good quality and sizing product. Perfect customer service problem understanding and resolution.
16 July 2024
Unprompted review
Reply from Dsquared2
Ciao Giuseppe,
thank you so much for your review!
We will do our best to continue to meet your expectations!
Enjoy your day!
Greetings
DSQUARED2 Team
I have been in contact with DSQ2…
I have been in contact with DSQ2 customer service before and I always get professional help. Thank you Steven Rosas
9 July 2024
Unprompted review
Reply from Dsquared2
Dear Customer,
Thank you so much for your kind words and your trust in our team, it was a great pleasure to assist you.
Please do not hesitate to contact us again if needed!
Best regards,
DSQUARED2 Team
I have been in contact with DSQ2…
I have been in contact with DSQ2 customer service before and I always get professional help. Thank you Estrella Valles for this time
2 July 2024
Unprompted review
Reply from Dsquared2
Dear Customer,
thank you so much for your time and kind review. This is very much appreciated!
All the best,
DSQUARED2 Team
No warranty
Ignoring all my emails about my warranty claim for my hat that I took on holiday to Turkey and the sun has bleached it and they won’t reply at all have sent 3 emails and Facebook messaged still no reply !
I wasn’t given ticket number but still have proof the sent emails on. 25/06/2024 17/96/2024
It won’t let me upload a email on here so how else am I to provide you with either ?
Jack1998_51 at outlook.com
28 June 2024
Unprompted review
Reply from Dsquared2
Dear Jack,
we are very sorry to read about the issue above.
Could you please write us the number of the ticket you opened with customer service?
Or simply confirm the e-mail you wrote from so we can check it immediately?
Please note that when the choosed contact channel is the correct one, our customer service always replies within 24 hours.
We will try to give you all the support you need.
Thank you.
DSQUARED2 Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.