SuprPlay Ltd Reviews 673

TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 169 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpfulness and professionalism of the staff, noting that support agents often go the extra mile to assist with various issues, including deposit failures and understanding account details. Reviewers frequently highlight quick responses from customer service, with some experiencing immediate payouts and efficient resolution of their concerns. However, some people were dissatisfied with the payment and withdrawal processes, reporting significant delays, requests for sensitive information, and accounts being closed without explanation after winning. A few other people also felt that the website itself had technical difficulties and that customer support could be unhelpful, sometimes providing generic responses or ignoring inquiries after documents were sent.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment, with some reviewers appreciating fast... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant frustration and... See more

Website

Customers had ambiguous experiences with the website, with some reviewers praising it as an excellent site... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Response time

Users describe ambiguous interactions with response times, with some reviewers praising quick and instant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My account needed verification, before I could make my withdrawal, I had £800 pending, once my account was verified they sent me only £350 and I was concerned I wouldn’t get my remaining £450. After s... See more

Rated 4 out of 5 stars

Gonna be honest as always. I won paying by mobile and took the respectively 72 plus a couple more as stated and won by back payment and paid out within 18 hours. Love the site as a casino. Not one pro... See more

Rated 4 out of 5 stars

Only doing a 4 star, is because it was my face site, my withdrawals were always a couple of days which is fine, but I logged in on my new phone the other day, and it says error 505 now. And wants me t... See more

Rated 1 out of 5 stars

Withdrawal is not allowed only deposits allowed. When I requested for withdrawal, was asked to send sensitive information like debit card details on an email which is very risky. Upon privacy concer... See more


Company details

  1. Casino
  2. Gaming services
  3. Online Casino or Bookmaker

Information provided by various external sources

Duelz.com is nothing like the casinos you’ve seen before. We're taking online casinos to the next level - and yes, we know what we’re talking about!


Contact info

2.9

Average

TrustScore 3 out of 5

673 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Many issues with this casino

Many issues with this casino, most recently they offered a promotion on deposits, after depositing 4 times to try and activate this bonus and spending the money to try activate it, was never activated, spoke to live chat who advised they would send a email to myself which they never did, after leaving it a week I contacted again and was told it was too late to contact about this.

23 October 2025
Unprompted review
Rated 1 out of 5 stars

Duelz are scammers don’t play

Duelz are scammers don’t play
I won £1.73 on free spins I completed the wager requirement and the balance went to my cash balance I won £700 I got an email and they said I have lost £600 as it’s fortrait
And they have put £100 in my balance but I have won £700 of my cash balance I have contacted resolver for my £700 hopefully it gets sorted

21 October 2025
Unprompted review
Rated 1 out of 5 stars

I've been trying for quite a while

I've been trying for quite a while, so many scam slots that they act ok till you build tbe progressive but then will never give you absolut nothing regardless of the amount ant time you play, so that is a scam,then,as they all say that the play is fair..i have decades of experience..from far they are controled,for months and months I've tried quite substantial amount of slots, some new from which made me decide not to play new slots as they are clearly a scam, and multiple games that I'm familiar with and funny thing on this site the games that i usually bonus iven 10 times in 30 minutes on other sites, at dulez play for long time didn't bonus but that's nothing the games are so ridiculous rigid that makes you feel the hungry guys behind this business, it is a shame that there aren't decent places for players from uk. Its just a bunch of thives that will tell you we are sorry you're having bad luck...hope I'll get the chace to revise this but just looking at tge numbers of players 609 i actually lost my hopes, need to lear before joining to actuality investigate the site first as it seems to be important, as I've looked them after months and months of playing and hitting rigid walls continuously, i wold advice to get your fun far from them as they have none to give.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

I feel that the games are fair

SuprPlay, trading as NYSPINS.
I feel that the games are fair, the bonus games that are free are a nice touch, and you can actually win something on them!
The fact that you get money-back every Friday is awesome, I don't think any other platforms do this.
I recently had an issue with verification, which is an annoyance but necessary by law, and contacted Support: They replied really quickly, and resolved the problem.
If you're going to have the occasional gamble for fun, you can't go wrong with NYSPINS in my opinion. By the way, I don't work for them etc, but have been done-over at other casinos, and never here.

19 October 2025
Unprompted review
Rated 1 out of 5 stars

Never known a casino site to charge you…

Never known a casino site to charge you to deposit. Never the less I had a go. £500 later and the most unsatisfactory gal play I’ve had in a longer time. Ate the money like a bowl of candy. Really put off with using this site again. Barely a win or if so was the most underwhelming win. Wouldn’t waste your money on dulez casino. Probably best to avoid it unless you enjoy throwing money away.
I’m aware it’s a gamble and you take risks of which I’m fine with but £500 to go in around 40 mins playing 50p-£1-£2 a go just ain’t normal. No proper game play. Absolute liberty.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Wagering requirements can be really…

Wagering requirements can be really confusing, especially for new players. I reached out to support and Daniel explained everything in simple terms, even using examples based on my current balance and bonus. He really went the extra mile to make sure I understood how everything worked. It made me trust the casino a lot more.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

One big scam

One big scam. Hundred spins for bonus and winnings between 30 to 100 pounds when stake 2 pounds. Eceey time lose.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent help from support!

I needed help because I submitted the wrong document. The support team was very patient and told me what to fix. Once I sent the correct file, my account was verified, and they approved my withdrawal right after. I was impressed.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Speedy Gonzales

Quick responses from different people which shows they have many hands willing to work to our benefit. Thank you

28 September 2025
Unprompted review
Rated 1 out of 5 stars

Opened a account and deposited using…

Opened a account and deposited using phone bill , made a withdraw of £300 , asked for documents including standard ID etc , Sent my EE Bill and a invoice I got when got my phone as it has a E Sim installed not a physical sim and apparently there not the original which they are ! Not got my withdraw 5 days later !!!
DO NOT USE

22 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam!!!!!!

So im on a lot of betting forums..this is said to be worst site so i joined..put in 500 and bet 10p a spin lol..5000 spins no bonus haha..highest return was 1.60.
You have been warned 😅 some great sites are unibet, hippodrome and coral.

18 September 2025
Unprompted review
Rated 1 out of 5 stars

‼️‼️‼️STAY AWAY FROM THIS SCAM‼️‼️‼️

‼️‼️‼️STAY AWAY FROM THIS SCAM‼️‼️‼️
By far the worst company ever, do not waste your time or money. No matter how much you deposit or how long you play, any game or stake, you will not win anything. It is impossible to win bonuses do not exist, never win more than your stake it will just give constant dead spins then every 15 spins or so it will give a small percentage of your stake back. You lose money very very quick because you never get anything back. I have proof I can screenshot my gaming history, like a fool I kept chasing losses thinking there’s no way it can be this bad, but trust me, it can. Absolute scam company i will never understand how they get away with it.
please save your money and stay away from this site, you will only regret it I promise you.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

5 star

Really refreshing site,Excellent game selection, fast verification and payout.

7 September 2025
Unprompted review

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