Incredibly fast delivery, ordered midday Friday and delivered before midday Saturday and ready for Sunday lunch. Beautiful cuts of meet expertly packed in a refrigerated box. The meat cooked easil... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The meat is always so tender and tasty in the Beef cheek in jus meal we always include it in our selection. The Cumberland sausage curl is scrumptious fried with tomatoes from the Greenhouse. We... See more
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Firstly the choice of delicious starters, mains and puddings. All was well packed to arrive in perfect condition which it did. Now to the taste we purchased ribeye steaks, lemon sponge pudding... See more
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As always the products are perfect. I found that there is a problem adding to an existing order. I did this to my last order, and ended up with an almost duplicate order. I wanted to add 2 steaks and... See more
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Company details
Written by the company
Since 1985, we have been at the forefront of artisan craftsmanship, offering an exquisite selection of luxury produce with an unwavering commitment to quality.
Why Dukeshill
Written by the company
- Our aim is always to exceed your expectations.
- We make our hams, bacon, sausages and other products by hand, the old-fashioned way. We care about flavour and texture rather than speed and yield, so we always give our hams time to cure properly. We use authentic, traditional recipes so you can be sure our meats are full of flavour.
Free delivery on orders over £40
All our products are sent to you fresh and securely packed by next working day delivery
All our products are sent to you fresh and securely packed by next working day delivery, except those parcels going to more remote destinations which may take a little longer. If in any doubt please speak to the customer services team.
Please note, next-day delivery to remote addresses on the UK mainland and UK Islands may not be possible. If next-day delivery is vital, please order before 11am and phone us to check.
For further information please visit our website.
Contact info
United Kingdom
- help@dukeshillham.co.uk
- www.dukeshillham.co.uk
4.3
Excellent
24k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend.
DukeHill have recently acquired Donald Russell who I have ordered from previously. I placed my first order and was delighted with the service provided by DukesHill. The products were of high quality. I will most certainly be ordering from Dukeshill again - I just wish they did not use DPD to "deliver" as they are undoubtedly the worst delivery company in the UK
24 July 2026
Unprompted review
Reply from DukesHill
Thank you so much for your wonderful review.
We're delighted to hear that your first DukesHill order was such a positive experience and It's especially lovely to know that we'll be welcoming you back again.
We also appreciate your feedback regarding our delivery partner. We understand how important a reliable delivery service is, and we'll be sure to share your comments with the relevant team.
Thank you again for taking the time to leave your review, and we look forward to serving you again soon.
Food excelent
Food excelent, packaging impeccable, excellent throughout. I am telling all my friends about D H
30 June 2026
Reply from DukesHill
Thank you so much for your fantastic review!
We're delighted to hear that you enjoyed the food and that you were impressed with your overall experience. It's especially wonderful to know that you're recommending DukesHill to your friends - there's no greater compliment.
Thank you for your support, and we look forward to serving you again soon!
Good quality.
the products are good quality as opposed to supermarket quality, no horrible white residue on frying. good thickness and flavour. wood definitely buy again.
The only negative is the delivery. you need to make sure you are in on delivery day. they leave it outside and drive away before I even opened the door. I think Dukes hill need to have strong words with the courier.
24 July 2026
Unprompted review
Reply from DukesHill
Thank you for taking the time to share your detailed feedback.
We're delighted to hear that you enjoyed the quality, thickness, and flavour of our products, and that they compared favourably to supermarket alternatives. We take great pride in sourcing and preparing products to a high standard, so it's wonderful to know you would order from us again.
We're sorry to hear about your delivery experience. We understand the importance of parcels being handled carefully and left in accordance with delivery instructions. We will certainly share your comments with our delivery partner and review this with them to help improve the service.
Thank you again for your support and feedback. We look forward to welcoming you back for another order soon.
Excellent
Was kept informed throughout the process, delivery on time, quality of ham and shortbread, excellent … as usual!
Many thanks.
11 July 2026
Unprompted review
Reply from DukesHill
Thank you for your wonderful review.
We're delighted to hear that you were kept informed throughout the process and that your delivery arrived on time. It's fantastic to know that you enjoyed the quality of our ham and shortbread. We take great pride in providing products that our customers can rely on and enjoy time and time again.
Thank you for your continued support and kind words. We look forward to serving you again soon!
After complaint
After complaint, the customer service team made contact and apologised and sorted things out with good grace and generosity. The products remain top quality. Thank you for following up. Nick
20 July 2026
Unprompted review
Reply from DukesHill
Thank you, Nick, for taking the time to update your review.
We're pleased we were able to resolve the issue for you and that our Customer Services team could put things right. While we're sorry your experience initially fell short of expectations, it's great to hear you were happy with the way it was handled.
We're also delighted to know you're continuing to enjoy the quality of our products. Thank you for your understanding and your kind words. We really appreciate your feedback and look forward to serving you again soon.
The delivery service aren't reliable
The delivery service aren't reliable, we have found with DPD they ignore your instructions and in this case (order no #558873) the weather was very hot, the box was left on the doorstep, not inside the porch as constantly instructed to DPD, in the blazing sun, hence the contents had defrosted. We ate as much as we could cook immediately but not happy had to throw some out!
8 July 2026
Unprompted review
Reply from DukesHill
Thank you for taking the time to share your feedback, and we're very sorry to hear about your delivery experience.
We understand how frustrating it is when delivery instructions aren't followed, particularly during hot weather. While we work closely with our delivery partners, we're sorry that your parcel was left in direct sunlight rather than in your porch as requested. We will escalate a complaint to the courier used.
We'd also like to reassure customers that our products are not intended to arrive frozen. They are packed to stay chilled in transit, so it is perfectly safe for them to arrive cool rather than frozen. However, if any products arrive no longer cool to the touch, we would always encourage customers to contact our Customer Services team as soon as possible so we can investigate and put things right.
Thank you again for bringing this to our attention. Your feedback helps us continue to improve both our service and the delivery experience.
Very unhappy with this order
Very unhappy with this order, scotch eggs rolling around in box and items felt damp packaging not like usual standards.
Please cancel my catalogue delivery as I don’t think I’ll be ordering again.
Very disappointing on this occasion..
Christine Horne
22 July 2026
Reply from DukesHill
We're very sorry to hear that your recent order did not meet the standards you've come to expect from us, Christine.
We sincerely apologise for the condition your order arrived in, particularly the Scotch eggs and the packaging. We completely understand how disappointing this must have been and appreciate you taking the time to share your feedback with us.
A member of our team has reached out to you directly to discuss this further and to see how we can put things right.
Kind regards,
The DukesHill Team
We had a family garden party
We had a family garden party, we ordered all the meat & cheeses from DukesHill. The Sirloin beef, chicken and sausages were superb quality, the cheese’s were excellent. They also sent a free gift of a bottle of Rose’ & a box of chocolate’s, thank you DukesHill we will be back again soon.
26 July 2026
Unprompted review
Reply from DukesHill
Thank you for your wonderful review.
We're delighted to hear that DukesHill was part of your family garden party and that our Sirloin beef, chicken, sausages, and cheeses all helped make the occasion special. It's fantastic to know that you were pleased with the quality of your order, and we're so glad you enjoyed the little extras too.
Thank you for choosing us for such an important gathering. We truly appreciate your support and look forward to welcoming you back again soon!
Beef Sirloin, Sublime perfection !…
The 1 kilo Beef Sirloin Joint was stunningly good. Seared on all sides of a very hot pan, then roasted for 35 minutes in the oven at 170c fan.. Left to rest for 20 minutes.. Rare side of medium rare. Sublime perfection !
22 July 2026
Reply from DukesHill
Thank you for your fantastic review.
We're delighted to hear that you enjoyed your Beef Sirloin Joint and that it cooked to such an excellent result. Your preparation method sounds wonderful, and we're thrilled that the quality and flavour of the beef helped create such a memorable meal.
Thank you for sharing your experience and for your kind words. We look forward to providing you with more exceptional products in the future!
First class service and food
First time ordering so only ordered a few things to try. Well on the delivery day I opened my order and everything well packed , we decided to have one of each pies to try, we really was looking forward to trying them and from the look to the taste we were not disappointed , also we had the sausage for breakfast and again top marks. Will definitely order again
23 July 2026
Reply from DukesHill
Thank you for your wonderful review.
We're delighted to hear that your first order was such a success and that you enjoyed trying our pies and sausages. It's fantastic to know that the quality, taste, and presentation exceeded your expectations.
Thank you for giving us a try, and we're thrilled to hear you'll be ordering again. We look forward to welcoming you back soon!
Dukeshill review
1. Pork Belly Confit : Sumptuous pork belly with just the right amount of fat, melt in the mouth tasty pork and excellent crackling. Air fried 16 minutes at 200 C
2. Craster kippers : tasty and fairly meaty but didn't live up to the hype - our local fishmonger's (Carricks) own are better, juicier, meatier and cheaper.
3. Slow cooked beef cheeks in red wine jus: very tasty, melt in the mouth and excellent jus - but not worth the high price tag
4. Half York ham : superb ham as always - cannot be beaten !
7 July 2026
Reply from DukesHill
Thank you for taking the time to leave such a detailed review.
We're delighted to hear you enjoyed the Pork Belly Confit, Beef Cheeks and our Half York Ham – it's wonderful to know they hit the mark.
We also appreciate your honest feedback on the Craster Kippers. Taste is always personal, and we're grateful for the comparison with your local fishmonger. Likewise, we're pleased you enjoyed the Beef Cheeks, although we're sorry you didn't feel they represented good value. We carefully source high-quality ingredients and prepare our products to the highest standards, but we understand that value is an important part of the overall experience.
Thank you again for your thoughtful comments. We hope to welcome you back again soon.
we purchased your products for many…
we purchased your products for many years, thus the items are good quality, prices are reasonable.
So I referred to my friends and relatives. They totally agreed after experience.
23 July 2026
Reply from DukesHill
Thank you so much for your kind review and, most importantly, for your loyalty over the years.
We're delighted to hear you've continued to enjoy the quality of our products and found them to be good value. It means even more to know you've recommended us to your friends and family, and that they've had such positive experiences too. Personal recommendations are one of the greatest compliments we can receive.
Thank you for your continued support. We look forward to serving you for many more years to come.
First of all the food is amazing very…
First of all the food is amazing very good packaging when delivered a very good value for money is was very easy to order a great company once you taste this food you go back for more orders like I did and still do wonderful
23 July 2026
Reply from DukesHill
Thank you so much for your wonderful review.
We're delighted to hear how much you enjoy our food, and that you’ve been pleased with the packaging, value for money, and ease of ordering. It means a great deal to us to know that you’ve returned for more orders and continue to enjoy our products.
Thank you for your kind words and continued support. We look forward to serving you again soon!
Excellent service
Excellent service, delivered on time and love most of my order.
Disappointed with the Ham Hock, tough and full of sinew, inedible but the dog loved it!
22 July 2026
Reply from DukesHill
Thank you for taking the time to share your feedback.
We're delighted to hear that you were pleased with the service, delivery, and the majority of your order. However, we're sorry to hear that the Ham Hock did not meet the standard you expected. We always aim to provide the highest quality products, so we appreciate you bringing this to our attention.
Please do contact our Customer Services team with details of your order, and we will be happy to look into this and do our best to put things right.
Thank you again for your support, and we hope to have the opportunity to provide you with a better experience next time.
DPD botched the delivery
DPD botched the delivery, but your lady, who was dealing with delivery problems over the telephone, did so with charm and efficiency. Thank you.
22 July 2026
Reply from DukesHill
Thank you for taking the time to leave your review.
We're sorry to hear that there were issues with your delivery, but we're pleased to know that our Customer Services team member was able to assist you with charm and efficiency. We always aim to provide helpful support and resolve any issues as smoothly as possible.
Thank you for your kind words and understanding. We appreciate your support and look forward to serving you again soon.
Reply from DukesHill
Thank you for your excellent review.
We're delighted to hear that you were so pleased with your delivery, order experience, and the quality of our products. Your 5-star feedback means a great deal to us, and we truly appreciate your support.
We look forward to serving you again soon!
Reply from DukesHill
We're delighted to hear that you were pleased with both the quality of our products and the service you received. We take great pride in providing the best possible experience for our customers, and your kind feedback is very much appreciated.
Thank you for your support, and we hope to serve you again soon!
Really lovely products
Really lovely products . Will definitely tell my friends and family x
22 July 2026
Reply from DukesHill
Thank you for your lovely review.
We're delighted to hear that you enjoyed our products, and it means a great deal to us that you would recommend us to your friends and family. Personal recommendations are one of the greatest compliments we can receive.
Thank you for your support, and we look forward to serving you again soon!
Excellent
Food was excellent. Had 1 issue with a delivery but had a reply with the hour and issue resolved within 2 hours.
Excellent food and excellent customer service so can’t argue with that. Will definitely use again.
22 July 2026
Reply from DukesHill
Thank you for your wonderful review.
We're delighted to hear that you enjoyed the quality of our food and that our Customer Services team was able to resolve your delivery issue quickly and efficiently. While we're sorry there was a problem in the first place, we're pleased we could put things right and provide the service you would expect from us.
Thank you for your kind words and for your continued support. We look forward to serving you again soon!
Reply from DukesHill
Thank you for your lovely review.
We're delighted to hear that you enjoyed our products and were pleased with the prompt delivery. We appreciate your support and look forward to serving you again soon.
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