Dundas Estates Reviews 

Our experience was made great by one person employed by Dundas Estates. That person is Erin the Senior customer care supervisor. The communication from Erin was very clear and precise. Our communication with Dundas Estates was an unusual one as it involved a long term new build holding fee. We didn’t have much luck with communication until we contacted Erin. Once Erin got involved it opened up a good line of communication. Which lead finally to a reimbursement of our holding fee. Thank you Erin. We can’t thank you enough.You kept is in the loop all of the way.
Chris & Jeanette . Plot 51 Pace Hill.

Terrible customer care, longstanding issues with completion of roads and handover to the local authority where we are unable to get repair work completed or any path to a resolution as they will simply not engage or respond. We have loose manhole covers causing noise nuisance and health and safety issues outside residents homes and their customer care team appear not to care at all. In another development where I have family living they have left drains which are overflowing and flooding the carpark when theres rain which Scotland gets plenty of. Their quality of finish in their homes is also substandard compared to other completed homes I have seen from other developers. 0 stars really but I cant give that as a review so have to reluctantly give them 1.

I am not getting any response from them at all.

Quick response when request original construction of the property.

I contacted Dundas to see if they could help with paperwork required for a house move. Erin called me back and was extremely efficient in finding what I was looking for. Excellent service especially as we bought our house 8 years ago! Very grateful.

Excellent communication, firstly by telephone followed up with email all in a friendly, professional manner. Trades who attended were courteous and polite, carried out works in a professional manner and tidied up after

Shirene was very helpful during the process of moving to The Wireworks development. Particularly in assisting me to choose & arrange to have flooring fitted before we moved in.she is personable, efficient & kind. Shirene is so suited to her work.

Contacted Erin at Dundas Livingston (West Lothian) regarding a grounds query at the Letham Mains (East Lothian) site. Was very impressed with the speed of response & clarification on the issue concerned. Very helpful & positive experience.

Dundas took over responsibility for the Stewart Milne homes at Letham Mains. They quickly completed some of the unfinished roads and pathways as well as finishing the remaining homes. This was a very unsettling time for us at Letham Mains, so we were very grateful that Dundas stepped in to finish things off. The homes are now mostly finished too & available. They look really beautiful on the outside (not seen the insides) & are in a lovely location in Haddington. So if anyone’s interested in buying a new Dundas home in Haddington - you will probably need to be quick !

Very responsive to enquiry made- sorted within half an hour.
Erin was very knowledgeable nad quick to propose a solution.

Very impressed with Dundas Customer Care. Any time I’ve had to contact them, things have always been dealt with swiftly. Erin is always very organised, professional and very helpful. Great service all round from the whole team.

We recently moved into our new Dundas home. Customer services have been great, Erin has helped us with any issues and done her best to rectify the issue. She has been very forthcoming and helpful.

Erin,called me back promptly answered every question I had and emailed relevant information.
A pleasure to speak to and very efficient.

We recently reserved a Dundas property. The laid back and no pressure approach is what attracted us to Dundas. Laura has been friendly, knowledgeable and ready to help while also giving space to make decisions at our own pace.

Dundas has responded to all queries quickly and has been a friendly check in as we are in the process of selling our property. There has been no negatives to date with our experience and hopefully this continues over the next few months!

We are in the process of buying a home from Dundas. We have now been dealing with Laura (@Dargavel Bishopton) for approx 6 weeks. During this time the level of service we have received from Dundas has been 1st class. Quite simply Laura has done as much as she can to help us every step of the way so far and I have no hesitation in recommending Dundas to anyone looking to buy a new home. Now, that said, we aren't in our new home yet as it isn't complete so this review very much relates to the service, attention and care Dundas give to prospective buyers. Thank you Laura, we think you are doing a great job!

I contacted Dundas Estates via their website 'contact us' - this was not a sales query. This was quickly followed up by an email from Erin Hearne, Customer Care Coordinator within the appropriate department (passed across from sales) and also a prompt telephone call from the site manager to which my question was associated. Willie, the site manager 'owned' the 'issue' and has taken details away to investigate further. This was later confirmed by email and Dundas Estates will get back to me once an answer has been obtained - prompt and efficient service from all involved. Hoping for a satisfactory outcome but at least my question has not disappeared down some rabbit hole. Thank you for great customer service.

Prompt and effective service

Erin was really helpful and friendly, yet professional when dealing with my inquiry about a possible trades van parked in a visitor’s bay. She followed up the matter quickly and efficiently

Phoned aftercare regarding needing new internal door after being in house for 6 years Erin was amazing and helped me source this and put me onto a company that could help and the door will be delivered soon

Erin at Dundas was extremely helpful today. I've been in my Dundas house for 6 years now and had a small leak in bathroom, I contacted Erin to ask if they would still have the same skirting, she quickly found the correct type and advised where I could source a piece.

Professional, friendly, nothing was too much trouble. Great attention to detail. Very happy customer

Answering on behalf of my Mum, Helen Graham who does not have WIFI or an email account! From the moment I decided to contact Dundas (The Wireworks, Musselburgh) I have found the service to be absolutely fantastic. Shereen (sales) was so informative, kind, patient and incredibly helpful from the moment I made contact with her. Nothing was too much trouble and she answered every question or query I had, with patience and understanding. I moved in on 7th March and to date, my experience has been nothing but positive. Also to mention Jim (site manager) who has been an absolute treasure. Again, nothing was too much trouble for him either, patiently explaining how everything works inside my new flat, which I just absolutely love. The only downside for me is the placement of my parking spot which, due to my limited mobility, is quite a walk from my front door. Other than that, I cannot thank the team at Dundas enough and are to be highly commended.