Dundas Estates Reviews 

Erin from Customer Services has been excellent.

She has been very helpful and quick at responding to all queries.

As with all new builds, we've had a few snagging issues to get sorted. Richy on site at Dargavel is an absolute gem - genuinely feel like if all Assistant Site Managers were more like him, the new build industry would have a much better reputation. Just a really lovely guy who wants to do right by new homeowners.

While we felt we were handed over to Customer care a bit too early, Erin in Customer Care has been really quick to respond to anything we've raised. She's obviously not in control of how quickly subcontractors attend, but we're happy knowing that Erin is doing all she can to get it done.

1 star off for a bit of overpromising and underdelivering by Management in the run up to moving in (but Laura in sales has been lovely).

Awesome experience. Stunning homes, Friendly sales executives and able explain all the features for the house without any hesitation.

Customer Service from Dundas (especially Erin) was very professional and communication throughout was excellent. Erin was very helpful in answering all my queries that I raised and I felt valued.

Very courteous service and queries responded to in a timely manner. Not just once but each time we have had a query.

When finally chosing which house was our forever home after Debbie kindly showed us a range of different layouts.
Nothing was a bother after this answering many a questions we had and guiding us on the right pathway for chosing the interior of our home.
Even still Debbie is a helping hand and it's nice to have a friendly face on site to answer questions we have still feeling like newbies.
Would recommend the sale of dundas to others. Over all a pleasant experience
Mr and Mrs Mccallum

Quick response and efficiency.

This review is for poor customer service. I feel it is a disservice to the public to NOT share.
From 8/1/25 to 30/1/25 I was without heat or hot water due to faulty boiler - due to misinformation and couldn't care less attitude from the top John Croal to the team on the ground .
I have never experienced such an arrogant regard to customer service . Thanks to Malcolm McArthur and Son it was eventually resolved. During this time weather exceeded lows of -8 which the team were aware of.
After several escalations I sought to speak directly to the MD of Dundas ....still waiting.
It would appear EVERY boiler may be faulty in the entire Wireworks estate something they wish to keep quiet.
I wouldn't wish this customer care team on my worst enemy.

I contacted Erin in the Customer Care team on two separate occasions, both times I received fantastic service. Erin was very friendly, helpful and accommodating, she kept me updated frequently and dealt with my issues quickly and professionally. Thank you!

Debbie the Sales Agent at the Gilbertfield Woods site was very helpful and showed us a range of different models that they had available to compare. Great service

Erin from customer services has gone the extra mile she is right on to any questions you need answers too helps out with the snagging in my lovely new build l have had great experience from the start of moving into my house from the sales to the building management they really do take care of you l certainly would recommend buying from Dundas

Graham was super helpful with our enquiry and took the time to show us a property that was in the process of being completed which was a huge help.

Very helpful lady in the site office. Knowledgeable of the area and provided information on two houses I an interested in.

Great customer support and quick response to the queries. Thank you Erin L Hearne for your support.

We moved into our new home in early November 2024. Like any new property, there’s a settling-in period where some issues (snagging) might need attention. Thankfully, we’ve had very little to address, and the concerns we did raise were resolved promptly and professionally. Erin Hearne, the Customer Care Coordinator at Dundas Estates, exemplifies everything you’d hope for in managing these situations. Whether contacted by phone, email, or text, she responds quickly and provides a clear path to resolution. Erin handles coordination with contractors for necessary repairs and follows up afterward to ensure everything is in perfect order.

Gillian provided outstanding service! She was quick to respond to emails and phone calls, attentive to every detail, and truly understood your needs when looking at new build properties. A true professional who made the experience comfortable and enjoyable.

If looking for a property in Edinburgh region, ask for Gillian at Dundas Shawfair.

Graham @ Shawfair’s customer service is amazing. Friendly, but reliable and replies super promptly to emails and always happy to answer any questions, no matter how silly!

As a tenant, it can be quite nerve-wracking having to report issues with a property. Dealing Dundas has been wonderful, and I have received excellent customer service.

On calling to report a fairly serious incident, Margo treated me with kindness and compassion. I have had ongoing correspondence with Erin, who could not have been more helpful. My issues raised have been dealt with quickly, efficiently and resolved to my satisfaction. Erin picks up enquiries with professionalism and good humour, and has been a pleasure to deal with.

I would have no hesitation in recommending Dundas Estates.

Recently moved to a new house in the Letham Views development .
Graham Brown the sales executive for Dundas Homes was always polite and knowledgeable and kept me up to date with the progress of the house finish and possible entry dates .He was swift to respond to any queries and explained the various different steps to buying a new build in detail .
Once I moved into the house the site manager Jamie and the assistant site manager Richard were very helpful and remedied any snagging issues that came up . Richard is still helping with a few remaining niggles and is always very pleasant and jovial .
All in all a very positive first experience of buying a new build .

I will give my honest review of our experience in purchasing a Dundas property.
We moved into our home in March 2023 and the move in experience wasn't great with poor communication and having to constantly chase up for updated for our entry date that was delayed by 4 months.
Once we moved in there was the expected snagging required and again our experience of dealing with site team and management was poor to say the least.
However, after we made a formal complaint and where passed to the customer care team, for not just the handling of our case but also their own trades team, our experience was remarkably different and we where happy with the service and standard of work.
Erin, Margot and the team are fantastic and promptly dealt with our issues and at times went above and beyond to help us and resolve our repairs.