Dunford Penrose Surveyors Reviews 

The staff are very knowledgable and actually gave guidance to delay the survey until i had more information from the seller and pointed out questions to get answered which helped guide the survey point. It really helped when negotiating on price of works. Honestly, saved me thousands! Great work guys!

Used them a couple of times for a level 3 report and they called me on the day to talk me through the survey which was great and answered all my questions. Then I got the full report about a week later which was excellent. Highly recommend.

Good value for money and well documented report.

I requested a survey quote from Dunford Penrose and was issued an invoice with an explicit 24-hour payment window. Before that deadline, I sent a courtesy email stating I was still reviewing my options.

Instead of honoring their own payment window, the Operations Director, Rosie James, immediately cancelled the provisional slot, contacted my estate agent to pull out of the inspection, and sent a highly passive-aggressive email berating me for doing basic due diligence. She even used the email to boast about their Trustpilot status while accusing me of being "indecisive."

Taking a few hours to review options before a payment deadline is entirely standard. Preemptively cancelling slots and lashing out at potential clients is erratic and completely unacceptable for a firm's director.

If you value professional communication and dislike pushy sales tactics, look elsewhere.

we paid for a level 3 survey, the team were quick, responsive and expert! this is the third time we'd purchased a survey and this was far and away the best one. The call on the evening of the survey was a chance to promptly understand any major issues and when the report came through it was comprehensive and clear.

for the small follow up items, the team was very responsive

Efficient and quick, detailed survey

Simple booking process, great customer service and very thorough report received. The surveyor took the time to talk me through the report especially as this was my first property so really appreciated the time he took to explain the report and key issues. Thank you Nicki and Mo!

Great service. I will recommend them. The booking process till the survey results and report , everything was delivered on time with clear explanation. The surveyor was very polite and helpful. He answered all the questions and explained each findings in detail.

Really excellent experience working with Dunford Penrose on the survey for our prospective home. Great communication throughout. Very clear report and took lots of time talking us through the findings, clarifying what was a genuine consideration versus areas that were less urgent. Would highly recommend. Thank you!

Excellent experience from start to finish. Highly recommend!!!

A truly brilliant service

We used David for our level 3 survey and it was incredibly detailed and he phoned on the day to walk us through the headline findings before giving us the report the following week. Unfortunately our house purchase has proven very difficult and David has been brilliant post-survey giving us advice and guiding us through the process. Also putting us in touch with roofers etc. Would thoroughly recommend and would use again if needed.

Had a really positive experience using these surveyors. We are south wales based and had Simon. He was fantastic, rang on the day and explained what issues there were and what he would put in the report and explained them. He offered to explain anything additionally once we had reviewed the report, as it can be overwhelming.

He also explained all the positives of the property and I really appreciated that as it made us decide what things were worth being fussy over in comparison to all the positives about the property’s condition.

We found their pricing competitive and arranging the survey really easy.

We also had to cancel on a previous property that we pulled out of and it was super easy to cancel and had a refund straight away, so we were confident re booking them for the next property we were purchasing.

Would highly recommend and can’t thank Simon enough, he was super friendly and with the stress of buying a house and speaking to solicitors etc it was just nice to speak to someone who explained things simply and overall was just highly approachable and friendly.

Very good, very happy with the report, detailed and complete. They’re very approachable, good and efficient communication, excellent customer service. Nicki was helpful and polite so the surveyor.

Really great personable service. Julia was fantastic and provided all the information and advice we requested. Report was delivered quickly and very thorough. Thank you :)

Trustworthy and efficient and good value.

Great communication from start to finish.

Thorough, helpful and informative

Everything in report was explained in layman's term. Found report a very useful tool

The service in general was very good.
The surveyor was very thorough and clear.