Dunford Penrose Surveyors Reviews 

1,586
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the outstanding level of professionalism and care. Customers frequently praise the helpful staff for providing detailed explanations and thorough property surveys that make purchasing a home much easier and less stressful. People really appreciate the quick responses and clear communication maintained throughout the entire process from initial contact to final evaluation. However, some reviewers noted issues with missing details or unhelpful responses when trying to address specific property concerns after receiving their documents. A few customers also experienced poor communication or felt the final evaluation lacked necessary depth for identifying critical property defects.

What people talk about most

Service

Customers had positive experiences with service, highlighting the professional and thorough approach of the... See more

Staff

Users describe positive interactions with staff, praising their knowledgeable, professional, and friendly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient communication and helpful... See more

Response time

People report positive experiences with response time, highlighting swift and efficient communication from... See more

User experience

Reviewers highlight positive aspects of user experience, noting that booking a survey and the overall process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clear and thorough communication from Rosie throughout the process, answering my questions i a timely fashion. Theo (the Surveyor) gave me a call after he had completed the survey and spoke at length... See more

Company replied

Rated 5 out of 5 stars

The Survey was carried out very thoroughly by their staff. The report was easy to read albeit sent to a phone. I would have thought that like some companies they would have provided the result in a b... See more

Company replied

Rated 5 out of 5 stars

Good experience. Easy to book. Received call in the same day, but was not available to answer so they arrange for a different time, next day. Survey came few days later and was ery complete and detail... See more

Company replied

Rated 5 out of 5 stars

Highly recommend dunford penrose surveyors. I had a level 3 survey carried out by Simon, and received a call on the same day where he took the time to explain everything in great detail. booking the s... See more

Company replied


Company details

  1. #6 of 36 best companies in Property Surveyor
  2. #4 of 9 best companies in Building Inspector
  3. #9 of 32 best companies in Chartered Surveyor
  4. #6 of 14 best companies in Home Inspector
  5. #9 of 28 best companies in Surveyor

Written by the company

Dunford Penrose Surveyors are your trusted partner for comprehensive home surveys. We conduct Level 3 and Level 2 Home Surveys, along with New Home Snagging Surveys across the whole of England and Wales. With a wealth of experience, our dedicated team of professional surveyors are committed to delivering an exceptional service to property buyers, providing precise and detailed surveys to aid in well-informed decision-making. Our expertise allows us to provide you with a localised and tailored survey that addresses the specific concerns of each property. Whether you’re purchasing a property in a vibrant city or a serene countryside escape, regardless of its age or listing status, our surveys are meticulously designed to give you the confidence you need for a secure investment. When booking with Dunford Penrose Surveyors, you will: ** Receive a call from the surveyor on the day of the inspection – to chat through any issues found. ** Get a quick turnaround for your report – Your survey report will be emailed over to you within four working days from the survey taking place. ** Work with a RICS Regulated Company - Dunford Penrose Surveyors Ltd is regulated by RICS, which means we follow the RICS code of practice, work to current RICS standards and comply with RICS guidelines. Please ask for a copy of our RICS certificate. ** Your survey report will be checked by another surveyor for added confidence. ** Be covered by Professional Indemnity Insurance - Please ask for a copy of our policy. ** Get locally based surveyors – We work with a number of surveyors who are extremely experienced in their local areas and know the market well. We pride ourselves on accuracy, competitiveness, and speed but always focus on customer care before, during and after completion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(1,586)

207 reviews in the last 12 months

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Rated 5 out of 5 stars

L3 Survey (Start to Report)

From the initial quote enquiry, Durford Penrose were brilliant, Megan was very helpful from the outset, and the actual surveyor carrying out the work was brilliant, Called when they said they were going to gave a concise overview of the report incoming, and i had the full report within 48hours of the survey,
Would use there services again in the future, thank you.

25 April 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Had a level 3 survey done for our first…

Had a level 3 survey done for our first house that we bought. Survey picked up on loads of things for us to investigate. Surveyor arrived on fine and the report was very thorough. Would use Dunford Penrose again 😊

27 November 2025
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Reply from Dunford Penrose Surveyors

Thank you for your kind words!

Rated 5 out of 5 stars

Highly recommended

Very professional service from start to finish. On the day of survey Martin gave me a call to discuss his findings. I was expecting him to give me a brief overview to be followed up by his full report. He was on the phone for about 40 minutes! I got the impression he could have spoken about the property much longer. He assured me that me that if there was anything else that I needed to discuss with him further we only needed to call him. We received his report within a few days with lots of photos of the property and his observations, along with recommendations. His report was very thorough. One of the local authority searches came back which we needed to discuss with him.. He returned our call within a timely fashion and put our concerns at ease.

I would definitely use their services again. Thank you Martin & Katie

20 April 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your kind words and review, we wish you all the best with your purchase!

Rated 5 out of 5 stars

Level 2 survey

Replied and arranged survey quickly.
Lovely surveyor came, Paul,friendly, professional and efficient.
Report received within a few days.

24 April 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review

Rated 5 out of 5 stars

Highly recommended Dunford Penrose

Highly recommended Dunford Penrose. Initial discussions and requirements were very informative creating confidence in expectations of work to be carried out.
The conduct of the booking process, the survey and receipt of the survey report was very detailed and professional; and all in a timely manner.

30 March 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review, we wish you all the best with your purchase!

Rated 5 out of 5 stars

Would definitely recommend

Excellent customer service from beginning to end. Extremely thorough report with photos. Daniel the surveyor called me after the survey and we spoke for about 25 mins to go over the key points. Have since spoken to him a couple of times to discuss a couple of things further. Would definitely reccommend.

27 March 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

I had my survey booked within days..the…

I had my survey booked within days..the surveyor called me and explained everything in layman's terms. He also reviewed all that I asked him to do specifically and the report was back within a few days. No complaints..fast efficient and good customer treatment ..thanks!

3 February 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review, it is greatly appreciated by all at DPS.

Rated 5 out of 5 stars

Very friendly and thorough advice

Very friendly and helpful advice from David, Rosie and the team. They understand the stresses of purchasing an expensive asset, and advice and communication is respectful of that.
We had a few follow up queries following a visit by our builder, which David swiftly responded to.
We chose the firm as our buyer used them and we were impressed that Calvin even picked up on items we hadn't noticed!

8 April 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your kind words and review, we wish you all the best with your purchase!

Rated 5 out of 5 stars

Very happy

Very happy. Highlighted some major areas of concern for me. Some great aftercare advice also.

31 March 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Very efficient

Very efficient. They did exactly what they said they would do and always within timescales. And Dan was so helpful and friendly.

30 March 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review

Rated 5 out of 5 stars

Efficient and comprehensive survey

Comprehensive phone call on the same day as the survey, followed several days later with a 76 page survey, covering all points plus an additional report with localised info - all very good.

27 March 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Excellent service

Excellent service. Gave really great and clear report and we really appreciated the phone call from Carl on the day of the survey. Great company to deal with!

24 February 2026
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Reply from Dunford Penrose Surveyors

Thank you for your kind words!

Rated 5 out of 5 stars

Great residential surveyors

Very easy to use an in depth Level 3 report which fulfilled our requirements wonderfully. Mattias was super helpful and well-mannered and the process was really simple and straightforward. Thanks to all involved

26 March 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review and kind words!

Rated 5 out of 5 stars

Excellent survey

Excellent survey. Really thorough, clearly laid out in the report and the surveyor had clearly spent time and effort inspecting the property and called me that evening to give a headline summary of his findings.

25 March 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Speedy quote and booking

Speedy quote and booking. Drone over roof showed more insights and liked having a call on the day with overview of results

25 March 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review, we wish you all the best with your purchase!

Rated 4 out of 5 stars

Quickly refunded as we had to cancel..

Booked survey but unfortunately they could only complete the survey in a month's time. We found someone who could do it sooner so cancelled. They refunded us within 2 days and were really helpful and efficient.

1 April 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Highly recommend!

Highly recommend dunford penrose surveyors. I had a level 3 survey carried out by Simon, and received a call on the same day where he took the time to explain everything in great detail. booking the survey was straight forward, and the price was really good. i received the written report 3 working days later, which was earlier than anticipated, so thankyou. I really like the traffic light system as it made the report much easier to read. photos were also provided for any problem areas. I feel Simon went above and beyond, and he was very friendly and helpful. many thanks dunford Penrose!

25 March 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review!

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