Dunford Penrose Surveyors Reviews 

1,586
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the outstanding level of professionalism and care. Customers frequently praise the helpful staff for providing detailed explanations and thorough property surveys that make purchasing a home much easier and less stressful. People really appreciate the quick responses and clear communication maintained throughout the entire process from initial contact to final evaluation. However, some reviewers noted issues with missing details or unhelpful responses when trying to address specific property concerns after receiving their documents. A few customers also experienced poor communication or felt the final evaluation lacked necessary depth for identifying critical property defects.

What people talk about most

Service

Customers had positive experiences with service, highlighting the professional and thorough approach of the... See more

Staff

Users describe positive interactions with staff, praising their knowledgeable, professional, and friendly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient communication and helpful... See more

Response time

People report positive experiences with response time, highlighting swift and efficient communication from... See more

User experience

Reviewers highlight positive aspects of user experience, noting that booking a survey and the overall process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clear and thorough communication from Rosie throughout the process, answering my questions i a timely fashion. Theo (the Surveyor) gave me a call after he had completed the survey and spoke at length... See more

Company replied

Rated 5 out of 5 stars

The Survey was carried out very thoroughly by their staff. The report was easy to read albeit sent to a phone. I would have thought that like some companies they would have provided the result in a b... See more

Company replied

Rated 5 out of 5 stars

Good experience. Easy to book. Received call in the same day, but was not available to answer so they arrange for a different time, next day. Survey came few days later and was ery complete and detail... See more

Company replied

Rated 5 out of 5 stars

Highly recommend dunford penrose surveyors. I had a level 3 survey carried out by Simon, and received a call on the same day where he took the time to explain everything in great detail. booking the s... See more

Company replied


Company details

  1. #6 of 36 best companies in Property Surveyor
  2. #4 of 9 best companies in Building Inspector
  3. #9 of 32 best companies in Chartered Surveyor
  4. #6 of 14 best companies in Home Inspector
  5. #9 of 28 best companies in Surveyor

Written by the company

Dunford Penrose Surveyors are your trusted partner for comprehensive home surveys. We conduct Level 3 and Level 2 Home Surveys, along with New Home Snagging Surveys across the whole of England and Wales. With a wealth of experience, our dedicated team of professional surveyors are committed to delivering an exceptional service to property buyers, providing precise and detailed surveys to aid in well-informed decision-making. Our expertise allows us to provide you with a localised and tailored survey that addresses the specific concerns of each property. Whether you’re purchasing a property in a vibrant city or a serene countryside escape, regardless of its age or listing status, our surveys are meticulously designed to give you the confidence you need for a secure investment. When booking with Dunford Penrose Surveyors, you will: ** Receive a call from the surveyor on the day of the inspection – to chat through any issues found. ** Get a quick turnaround for your report – Your survey report will be emailed over to you within four working days from the survey taking place. ** Work with a RICS Regulated Company - Dunford Penrose Surveyors Ltd is regulated by RICS, which means we follow the RICS code of practice, work to current RICS standards and comply with RICS guidelines. Please ask for a copy of our RICS certificate. ** Your survey report will be checked by another surveyor for added confidence. ** Be covered by Professional Indemnity Insurance - Please ask for a copy of our policy. ** Get locally based surveyors – We work with a number of surveyors who are extremely experienced in their local areas and know the market well. We pride ourselves on accuracy, competitiveness, and speed but always focus on customer care before, during and after completion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(1,586)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simon was fantastic

Simon was fantastic. We really valued his feedback and pragmatic advice. He took the time to talk us through an extensive survey; we’ll always thank him for that!

29 January 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Fair prices & excellent service. Sharlene (Surveyor) & Katie were great to work with. 5* Thank you

29 January 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Professional, friendly and helpful surveyors

A really friendly team who are always communicative and proactive, and provide such a great service, despite the repeated cancellations at my end due to buyers dropping out. The surveyor provided extensive detail about the property surveyed and offered guidance and costing for needed repairs. I would definitely recommended and use Dunford Penrose again.

17 December 2025
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review and lovely words

Rated 5 out of 5 stars

Great experience

Rosie & Gareth organised a survey for a property I'm purchasing, they were very professional and helpful.
Gareth called after the visit to give me a short overview which was very helpful while waiting for the full report. I really appreciated their work.

26 January 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review, we wish you all the best with your purchase

Rated 5 out of 5 stars

My experience has been fantastic

My experience has been fantastic. David and Rosie have been super responsive, they arranged and wrote up the survey quickly, and they were thorough and thoughtful with their findings and advice. Would certainly recommend them to anyone looking for a great service

4 February 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review

Rated 5 out of 5 stars

We used Dunford Penrose Surveyors for…

We used Dunford Penrose Surveyors for both of our property surveys, and the service was outstanding throughout. Our surveyor, Calvin, was exceptionally thorough, meticulous, and genuinely helpful at every stage. He took the time to call after each survey to understand our plans, ensuring the report covered all the details that were most important to us. His professionalism and care gave us real confidence in our decisions. Very highly recommended.

27 January 2026
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Reply from Dunford Penrose Surveyors

Thank you for your lovely review, we wish you all the best with your purchase.

Rated 5 out of 5 stars

Very professional and very quick

Very professional and very quick. Extremely detailed survey, exactly what we needed.

26 January 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review, we wish you the best with your purchase.

Rated 5 out of 5 stars

Responsive

Responsive, efficient, thorough, straightforward

26 January 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Our experience with Dunford Penrose…

Our experience with Dunford Penrose Surveyors was really good. The follow up after getting a quote was quick, and provided all the information we needed to know to go ahead with the surveyor. The survey was extremely detailed and thorough (Level 3), and the surveyor called to go through all aspects of the survey after it had been completed. It also came with an extra property report which was helpful. Our survey had to be re-arranged but was rescheduled soon after, and communicated with us throughout.

The only slight negative was that it took a little while to confirm our payment had been received, but it was coming up to the christmas break so may be expected.

9 January 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Excellent Surveyors

I had a Level 3 surveyors report, the report was clearly detailed and the interactive report was also a lovely feature. The surveyor also called me on the day that the survey took place and walked you through their findings and gave their frank and honest opinion of the property and the risks involved regarding the purchase. I was on the verge of purchasing this property but I had personal concerns of a few items that I need expert advice on, I'm glad I had a level 3 report carried out as it highlighted that my concerns were correct and in fact that the property was not worth the value I was offering - major works required. It was a difficult decision but I decided to withdraw my offer as the vendors weren't given me any indication that they wanted to compromise or renegotiate on the property, end of the day I didn't want to be stuck with a property that had issues that should've been addressed by the current owners - never judge a book by its cover.

I will definitely look to use Dunford Penrose Surveyors again, hopefully in the very near future.

31 December 2025
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review, we hope to hear from you again very soon!

Rated 5 out of 5 stars

Katie was very prompt with her…

Katie was very prompt with her communication. Surveyor Martin did a comprehensive survey and also explained things in details

30 December 2025
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

5 star Service

Clear and thorough communication from Rosie throughout the process, answering my questions i a timely fashion. Theo (the Surveyor) gave me a call after he had completed the survey and spoke at length about his findings (over 30 mins) which was a great value-added service. I would recommend DPS without delay. Thank you

29 January 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Thorough survey, good value for money

Thorough survey, with images of all issues and estimated pricing. Was able to book at 2 days notice and was competitively priced.

A phone call immediately after the survey to indicate the main problem areas sets them apart from others, and allowed us to start organising specialists days before we got the full report.

22 January 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review, we wish you all the best with your purchase!

Rated 5 out of 5 stars

Experienced company and Paul Nunn did a…

Experienced company and Paul Nunn did a thorough and extent survey so I could make informed choices prior to purchasing my new home Reception were swift to reply and all-round an excellent and professional company to deal with

16 June 2025
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your kind words!

Rated 5 out of 5 stars

Dunford and Penrose have been excellent…

Dunford and Penrose have been excellent surveyors for my property purchase and I would highly recommend them to anyone looking to get their own survey done. The prices were very competitive and the booking process was easy, with Katie being so helpful throughout. The survey was booked within a week (and this was just before Christmas too!) and Paul called me the day he had been to the property to give me an overview of his finding before releasing the report the following week. I have and will be recommending them to anyone I know who is moving!

24 December 2025
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review, we wish you all the best with your purchase!

Rated 5 out of 5 stars

Really great communication and survey

Really great communication and survey, thank you so much. It was great to be able to talk to the surveyor on the day too and get further insight. As first time buyers the report you've provided has been great and really quick turn around too. Thank you so much :)

19 January 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Highly Recommend

Clear and fast communication. Clear report with photos and a phone call with Tom the one who did my L3 survey straight after. Quick report with plenty of details.

Nicki gave clear communication throughout. Thank you to everyone for the good work!

12 January 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Katie & Alex were very speedy &…

Katie & Alex were very speedy & professional.
The survey is very detailed & has helped us a lot being first time buyers, Its highlighted some extra things for us to look at that we were not aware of.

21 January 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review!

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