Dunford Penrose Surveyors Reviews 

1,588
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the outstanding level of professionalism and care. Customers frequently praise the helpful staff for providing detailed explanations and thorough property surveys that make purchasing a home much easier and less stressful. People really appreciate the quick responses and clear communication maintained throughout the entire process from initial contact to final evaluation. However, some reviewers noted issues with missing details or unhelpful responses when trying to address specific property concerns after receiving their documents. A few customers also experienced poor communication or felt the final evaluation lacked necessary depth for identifying critical property defects.

What people talk about most

Service

Customers had positive experiences with service, highlighting the professional and thorough approach of the... See more

Staff

Users describe positive interactions with staff, praising their knowledgeable, professional, and friendly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient communication and helpful... See more

Response time

People report positive experiences with response time, highlighting swift and efficient communication from... See more

User experience

Reviewers highlight positive aspects of user experience, noting that booking a survey and the overall process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clear and thorough communication from Rosie throughout the process, answering my questions i a timely fashion. Theo (the Surveyor) gave me a call after he had completed the survey and spoke at length... See more

Company replied

Rated 5 out of 5 stars

The Survey was carried out very thoroughly by their staff. The report was easy to read albeit sent to a phone. I would have thought that like some companies they would have provided the result in a b... See more

Company replied

Rated 5 out of 5 stars

Good experience. Easy to book. Received call in the same day, but was not available to answer so they arrange for a different time, next day. Survey came few days later and was ery complete and detail... See more

Company replied

Rated 5 out of 5 stars

Highly recommend dunford penrose surveyors. I had a level 3 survey carried out by Simon, and received a call on the same day where he took the time to explain everything in great detail. booking the s... See more

Company replied


Company details

  1. #6 of 36 best companies in Property Surveyor
  2. #4 of 9 best companies in Building Inspector
  3. #9 of 32 best companies in Chartered Surveyor
  4. #6 of 14 best companies in Home Inspector
  5. #9 of 28 best companies in Surveyor

Written by the company

Dunford Penrose Surveyors are your trusted partner for comprehensive home surveys. We conduct Level 3 and Level 2 Home Surveys, along with New Home Snagging Surveys across the whole of England and Wales. With a wealth of experience, our dedicated team of professional surveyors are committed to delivering an exceptional service to property buyers, providing precise and detailed surveys to aid in well-informed decision-making. Our expertise allows us to provide you with a localised and tailored survey that addresses the specific concerns of each property. Whether you’re purchasing a property in a vibrant city or a serene countryside escape, regardless of its age or listing status, our surveys are meticulously designed to give you the confidence you need for a secure investment. When booking with Dunford Penrose Surveyors, you will: ** Receive a call from the surveyor on the day of the inspection – to chat through any issues found. ** Get a quick turnaround for your report – Your survey report will be emailed over to you within four working days from the survey taking place. ** Work with a RICS Regulated Company - Dunford Penrose Surveyors Ltd is regulated by RICS, which means we follow the RICS code of practice, work to current RICS standards and comply with RICS guidelines. Please ask for a copy of our RICS certificate. ** Your survey report will be checked by another surveyor for added confidence. ** Be covered by Professional Indemnity Insurance - Please ask for a copy of our policy. ** Get locally based surveyors – We work with a number of surveyors who are extremely experienced in their local areas and know the market well. We pride ourselves on accuracy, competitiveness, and speed but always focus on customer care before, during and after completion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(1,588)

208 reviews in the last 12 months

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Rated 5 out of 5 stars

Katie & Alex were very speedy &…

Katie & Alex were very speedy & professional.
The survey is very detailed & has helped us a lot being first time buyers, Its highlighted some extra things for us to look at that we were not aware of.

21 January 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Continued great service

Dunford Penrose continues to provide me with excellent service (for free) several years after the initial survey. In this case, it was professional advice on an issue relating to the house even though it was unrelated to the survey. This is hugely appreciated.

22 January 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

My experience with Dunford Penrose has…

My experience with Dunford Penrose has been great. The booking process and communication was prompt and clear, and my surveyor Simon really helpful. The report is thorough but even more helpful is his friendly willingness to talk it through with me. He is taking a lot of the stress away by explaining this complicated and technical legal document in simple terms. Such a contrast to my last experience and I couldn't recommend him more.

14 January 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review, it is appreciated by all at DPS.

Rated 5 out of 5 stars

Great service from Dunford Penrose…

Great service from Dunford Penrose Surveyors. Very happy with the process from start to finish. We felt informed throughout and were impressed at how quickly our survey was booked in, undertaken and reported. It was great to have a call from the surveyor on the day of the survey outlining their findings and explaining what we would see in the report when we got it. Would highly recommend this friendly, helpful team!

16 January 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Great service start to finish

Great service start to finish. Booking our survey was quick and easy and there was full transparency on the website and with our initial quote as to what we could expect. Seeing an example report ahead of the survey was also really useful.

On the day of the survey, Oscar called to talk through his findings and discuss various aspect of the house we are hoping to buy. We received our full report a few days later which was really well laid out and clear, and Oscar took the time to talk me through various points and provide his expert advice.

All in all a great experience and has put us in a really good position to understand what I need to do next.

Would highly recommend Dunford Penrose for their clear professional advice and speedy turnaround.

19 January 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your kind words and review, we wish you all the best with your purchase!

Rated 5 out of 5 stars

Detailed report well worth it

Really thorough, reliable and friendly and service and support. Detailed report well worth it

20 January 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review

Rated 5 out of 5 stars

I can highly recommend DUNFORD PENROSE…

I can highly recommend DUNFORD PENROSE for house survey's. The quotes are extremely competitive and the booking process was really straightforward. Katie was excellent during the whole process, they took care of everything. Within a week they had booked the survey for me and gave me a curtsey call on the day to talk through their findings and help answer any questions I had. Thank you Jason for such knowledgeable help on the day. The report that followed was really comprehensive and clear to understand. Could not recommend these company enough, they were so polite, knowledgeable and organized.

16 January 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review and kind words - we wish you all the best with your purchase!

Rated 5 out of 5 stars

Friendly and efficient

Rosie was really helpful in arranging the survey in difficult circumstances. I very much appreciated her flexibility and her patience, and her friendly and efficient manner.
The report was produced within a week and is proving very helpful. Thanks!

2 January 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Absolutely brilliant from start to…

Absolutely brilliant from start to finish. Great comms, competitive price, comprehensive detailed survey report far better than we've had from other surveys, prompt helpful responses to questions. Our surveyor also called us to talk through the key findings in advance of the report and reassure us. Would not hesitate to recommend.

8 January 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review, we wish you all the best with your purchase!

Rated 5 out of 5 stars

Excellent service

Excellent service. I spent quite a while reviewing and comparing with other companies and I’m glad I went with Dunford Penrose. The surveyor had knowledge of the 1900/1920’s style home. It was great they have phone call after the survey to talk through any issues. Report was very thorough and clear with advice on what issues of the home needed to be further addressed/ looked into. Would definitely recommend

14 January 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review it is greatly appreciated by all at DPS.

Rated 5 out of 5 stars

First class service

Quick correspondence from Dunford Penrose and a thorough survey. The surveyor visited the property 3 times as there was snow covering parts of the roof on the first and second visits. He reported back verbally and then returned a comprehensive report with pictures cataloguing everything. Would unreservedly recommend this company.

5 January 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review, we wish you all the best with your purchase.

Rated 5 out of 5 stars

Great customer experience

The customer support by Katie from first contact and follow-up was superb. Mark did the full survey and at the end called me to share the main positive and areas of concern that need addressing of the property.
The report came within 3 days due to the urgency to address the areas of concern. The report was detailed with corresponding photos and suggestions, with local cost for repairs.

9 January 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review, it is greatly appreciated by Mark, Katie and all at DPS.

Rated 5 out of 5 stars

great service fast speed

The whole process is fast, and service are great. We received the report in just few days, and it is very easy to understand!

31 December 2025
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Professional and thorough survey, level 3 inc drone images

Professional and thorough survey. Level 3 survey carried out which was very detailed with multiple photographs and drone images. Windows and doors were opened and checked including all outbuildings, garages and other structures (sheds etc.)

Roof images via the drone was very useful as the area was usually inaccessible due to its height.

Surveyor called ahead of the inspection and after to provide immediate feedback and answer any questions, available post report also to clarify and detail or concerns. Definitely recommended and would use again.

7 January 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review which is appreciated by all at DPS.

Rated 5 out of 5 stars

I’ve had great experience with Dunford…

I’ve had great experience with Dunford very quick and easy to communicate with ,the Surveyer Mark was very helpful on the day of the survey and tried to explain and make it very easy for my understanding everything I asked , I would definitely recommend.

29 December 2025
Unprompted review
Dunford Penrose Surveyors logo

Reply from Dunford Penrose Surveyors

Thank you for your review, we wish you all the best with your purchase

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