Dungeonland Reviews 

782
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery times, incredibly secure packaging, and the truly vast, impressive selection of roleplaying games available in the online store. Many enthusiastic buyers also deeply appreciate the highly competitive prices and the wonderful bonus digital copies included with their physical book purchases. Some reviewers were not happy with occasional transit complications or minor damages discovered upon opening their delivered packages. A few consumers noted that specific fast delivery promises could not always be fulfilled due to high order volumes, or that books sometimes arrived with slight superficial imperfections.

What people talk about most

Product

Clients share positive opinions on product quality and selection, noting an incredible range of tabletop... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the fast shipping times and... See more

Service

Consumers find service to be exceptionally positive, describing it as consistently first class and reliable... See more

Order

Users describe positive interactions with order, noting fast service and reliable delivery without stress.... See more

Price

Reviewers express high satisfaction regarding the fair and competitive pricing. Consumers consistently note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Company takes care to wrap their packages very well. Postman dropped my box of books, but they were so well packaged it was not a problem. plenty of bubble wrap to protect them, unlike amazon who just... See more

Rated 5 out of 5 stars

A Fantastic, reliable and helpful place to shop. The prices beat most other online stores, with added bonus of Dungeonland being part of Bits and mortar, meaning very affordable prices with an ad... See more

Rated 5 out of 5 stars

Arrived quickly and packed brilliantly, with a nice discount for some very minor damage that I certainly wouldn't have noticed in any other store, or cared about anyway. The free digital copies were a... See more

Rated 5 out of 5 stars

My order was dispatched swiftly and well packaged. The PDFs were available immediately as they were included in my purchased items. Dungeonland is a great shop, I just wish it were close enough for me... See more


Company details

  1. #21 of 162 best companies in Gaming services
  2. #5 of 47 best companies in Book shop
  3. #23 of 129 best companies in Game Shop

Written by the company

Dungeonland is a Blackpool, UK, based specialist retailer of tabletop roleplaying games, dice, and miniatures. We have physical premises available to visit and around 6,000 different products available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

782 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(782)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My go to place for all games!

Came across Dungeonland whilst looking to buy the Vaesen RPG games in the UK. Great stock of games (they had all the Vaesen books - which was what I wanted) at good prices, their communications with orders was superb and they were very friendly to deal with. They give different options for mailing out and I've found everything to be dispatched quickly. Definitely my go to place now :)

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic!

Absolutely fantastic!

I have been using Dungeonland as my go-to RPG site for the past few years. I have had nothing but good experiences - always prompt to reply to any queries (or even cancellations), a great range of products and all available at some of the best prices you are likely to find anywhere.
If you haven't used DungeonLand yet, you really should!!

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Awesome company.

Awesome company.

These fine folks deserve to be better known! A rarity in gaming shops, as they don't only stock DnD but other game systems as well! Items ordered late last night and dispatched TODAY! AMAZING

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Had a little mix up with my order

Had a little mix up with my order and received the wrong item. Called them straight away and they were great! Sorted out the courier to come and pick up the wrong item and got the correct item sent back out to me. Communication was perfect throughout giving me updates until I had the correct item. The figure arrived in perfect condition very happy even with the extra week wait. Can't fault them at all a very friendly and professional company! I wish ordering online was always this easy, especially when things do occasionally go wrong. Would definitely use this company again!

23 January 2025
Unprompted review
Rated 5 out of 5 stars

We couldn't be more lucky in the UK…

We couldn't be more lucky in the UK than to have these guys importing indie RPGs from over the Pond for us. Fantastic service, always super helpful and a joy to speak with.

You get a 1st class human experience with these guys and their passion is clear, why go anywhere else.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Team

Brilliant Team, Swift Delievery and great Products.

I've been using Dungeonlands numerous times for my TTRPG gear for the last few years and they never miss a beat. Products have always come on time, and even early most times! And are clearly handled with care.

Having joined the discord the team are always responsive, great communicators and open about their experience. Even when enquiring about products that aren't stocked yet they go above on beyond to give you an answer, both times I've questioned about products that nowhere in the UK has in stock the universe has provided an answer and not long later Dungeonlands have been able to provide.

Thanks for the reliability and friendliness!

Sincerly, a most definite returning customer 😊

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Great experience and wholesome company!

Ordered some books for the One Ring RPG. All came when expected in perfect condition. Also love the emphasis on charity with Dogs Trust. Seems like a lovely, family run business and I'll be using them more for RPG needs in todays world of giant corporations!

20 January 2025
Unprompted review

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