I bought this chair for my home office,and it's been a great choice.The high back provides excellent support during long work hours,and the seat is comfortable even after extended use.it looks profess... See more
Company replied
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See what reviewers are saying
The shade of color is too dark which is different from one shown on the web site while ordering. It is disappointing that Durian doesn’t buy back its own old furniture or even helps in disposing it of... See more
I expected the chair to lock at different levels since the website said the chair has synchronised locking .. the fact that it locks only in one position was surprising .. these terminologies which... See more
Company replied
I purchased the Durain Ergonomic Chair model name Robust, which is very good value for money.It has very comfortable cushioning on the seat & the backrest. It has adjustable seat which you can use it... See more
Company details
Information provided by various external sources
Buy branded quality home & office furniture at Durian store. Find the most stylish and affordable sofas, beds, tables, office chairs & desks online. Shop Now!
Contact info
Mumbai, India
- www.durian.in
3.8
Great
288 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional Services offered by Durian…
Exceptional Services offered by Durian .
There were some hiccups in delivery due to the delivery agent but Durian handled it extremely well in a very proffesional manner .
Thanks for the Services .
19 February 2021
Reply from Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Very comfortable as expected nice…
Very comfortable as expected nice customer service
15 February 2021
Reply from Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
The staff was helpful and the showroom…
The staff was helpful and the showroom decently organized for a nice customer experience
30 January 2021
Reply from Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Good experience
Delivered on time, competent and polite technician for assembly. Solid wardrobe.
30 January 2021
Reply from Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Furniture is good but delivery was late…
Furniture is good but delivery was late and no communication
30 January 2021
Reply from Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Product is good and as per description.
Product is good and as per description.
Installation and delivered as promised.
29 January 2021
Reply from Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Bad Experience even after spending on higher side.
1st I ordered Durian Chair from pepperfry and I got a manufacturing defect chair. Than again I ordered the same chair directly online from Durian, again I got damaged chair. Than 1st the handle was changed, than there was issue in base, again base was changed and finally than handle which was changed was of different design than other side handle and still it is pending. It's almost 1 month I think one by one parts are changing. Now tell me if you be on my side what you will do. I spent around 10K in Durian because of brand image and what I have got?
25 January 2021
Reply from Durian Furniture
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
The quality and comfort is not great
The quality and comfort is not up to the expectations which I was looking from Durian
22 January 2021
Reply from Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
The chair faired very poorly on…
The chair faired very poorly on ergonomics.
I contacted the support team as well but did not hear from them.
Really expected better product and service.
18 January 2021
Reply from Durian Furniture
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
Reply from Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Good product
Chose the product after much deliberation and found the height to be lower than advertised. Packing needs to be improved as a part was received broken although replaced while installation. Overall a good product.
4 January 2021
Reply from Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Happy with my order and your service
The chair has been delivered and installed. Your service is excellent. And, the chair is ergonomic.
Order ID : D#23088
Rishi Chadha
(M) +91 9986014093
3 January 2021
Reply from Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Website said installation of chair was…
Website said installation of chair was free. but till now no one came for installation. Product was just couriered. Tried to reach customer care, but no response
28 December 2020
Still not rcvd
25 November 2020
Service is not up to the mark.
20 November 2020
quality is not upto mark: no trust on durian site
quality is not upto mark. i raised completed about minjar break at armrest rotation section. support from indra nagar called and told me it like that only all chairs have same look. i asked to sent photo of other chairs he said he will send and requested t the issue as closed . the moment i said ok . till now they did not sent any photo of exisits chair till now
19 November 2020
My product isnt delievered despite…
My product isnt delievered despite weeks and no news.
19 November 2020
Delayed delivery , No tracking information
While purchasing the delivery date was mentioned as 10-Nov however even after 1 week the product is still not delivered on 17-Nov.
Really bad experience.
No tracking information is provided and there are no updates from the company regarding shipment.
17 November 2020
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