Dusk Reviews 

I received my sideboard on opening the box it was all scratched and chipped. I emailed the same day and was asked to provide photos etc. I was then told I would have to pay £39.99 collection. I have since emailed and I have receive the same response over and over asking for me to email photos and someone will get back to me. This item was delivered on the 27 February and it is yet to be resolved.

Purchased x3 pieces of bedroom furniture.. Had a delivery date set, booked time off work.. alone and be hold they cancelled by delivery. Tried contacting them in regards to a new delivery date, no correspondence. Ended up contacting my bank to get the money back. Do not purchase from Dusk!!!!

We ordered a dining room table and two bed frames in January with a promised delivery date of last week and then yesterday—after a nine-week wait. However, we received no dispatch confirmation, no communication, and, most importantly, no delivery. We move house next week and urgently need this order before we are no longer at this address. After spending nearly £1,000, we are extremely frustrated and unsure what to do. The lack of updates and customer service is unacceptable. We need this resolved immediately.

Do NOT buy from DUSK! No order confirmation taken my money and nobody replying to emails! (No answering calls either)!
Order placed 21st Feb, 3 items from Hattie range. I have proof on my history of purchase, however no order number or email confirmation received.
Tried emailing/calling no form of email communication acknowledged- liaising with dispute team at bank to get money back.

Would not buy anything from DUSK again.

Bought a bed with me last bit of money,turns up 2weeks later 2 boxes 1 headboard and sides 7 bits of frame,and thats it,no screws no slats,no instructions to say what goes where,now because i paid someone to put old bed outside,now i have no bed,i tryed calling dusk they say there receiveing a lot ov calls and emails,wonder why,there useless,there so fast taking your money,after that ur on ur own,dont say you wasnt warned

READ RETURNS POLICY
Shocking customer service £40 to return items this is where they get you
Bed not built Yet I only hope there is nothing wrong with it.
Tried to cancel an order no one gets back to you

Bought small end tables only to find I needed to return one of them item cost me £67 it’s a small side table small box and the drama to return I have to email to request give lots of details and wait for a reply, still waiting and the best part they are charging me £39.95 to collect so my refund will be £17 I’ve already paid delivery I was unable to see the item it’s an online purchase!

We purchased two sofas from Dusk, selected a delivery date one week away… and then read the comments and reviews!
However, contrary to many people’s experience. Ours was fantastic.
The sofas were delivered within one hour of the estimated time, on the exact day.
I would advise anyone ordering to be aware that their customer service doesn’t really exist, and should there be any problems, it would get tricky. However our experience was great.
2 very good quality sofas arrived exactly on-time.
March 2025.

Absolutely disgusted in the customer service (or should I say lack of) from Dusk, ordered a bed in January, arranged delivery for February 27th, to then receive a message from Rhenus (their delivery service) saying delivery has been cancelled, and I will receive an alternative date within 24 hours, I’m still waiting for that alternative date, I messaged Rhenus for them to tell me they haven’t received my order from Dusk..
I’ve never been so disgusted in a company, the fact they palm you off with automated emails is infuriating, if you can’t keep up with demand stop giving false hope to customers, it’s really not that difficult.
This has caused many problems our end, from booking days off from work, already struggling with ill health and sleeping on a mattress has been a challenge, one that I could of avoided if I read the horrendous reviews first.
Never would I recommend this company to anyone, save your time, money and sanity and look elsewhere!
No doubt this will get the typical automated response like everyone else 😫

I was sent the email from Dusk to review the bed.. I never received, I noticed they only have good reviews published so it won’t make it on there.

ordered bedroom furniture for delivery late Feb due to holiday booked after xmas . Order arrived 1 week later - decided to wait to build until back from Hols
Once semi built found out parts missing from box - 2 x tops to bedside units resulting inthem being useless with no tops
informed Dusk and have had nothing but stalling and various answers but no tops and now March - still no answer
Very bad customer service and difficult to speak to anyone always being passed around to various email names but no conclusion
I would saty very clear of them considering the issues we have had

The confirmed time slot for delivery was cancelled on the day and a week later DUSK asked me to review the bed I had not received. This and other reviews did not fill me with any confidence, however just over 2 weeks later, the bed frame did arrive and I am very pleased with it.
Dusk itself has no telephone contact and responses are automated or standard replies. Delivery is subcontracted. After a number of emails to customer services I eventually got a personalised reply and offer of a delivery slot.

I ordered 6 dining chairs. Two were delivered broken. Few others were marked on the seats and one a completely different colour. I have sent 4 emails to dusk no reply. Phone lines are shut I will have to do charge back through my bank disgusting company

Ordered and payed for Bedlinen, a bed throw and matching cushions and covers, the covers were supposed to be in stock by mid February. The rest of the order was delivered at the end of January, there is still not sign of the cushion covers and they are not in stock on the website. I sent an enquiry and just got a generic response, very poor customer service, I’ve got a bed throw and cushion inners but no covers so absolutely useless !!

Absolutely awful company to deal with!! Ordered a bed in January, delivery date was going to be mid March which was fine but got an email to say on Feb 21st to say bed was ready to be delivered but I needed to give them my mobile number as I'd put a landline in error. Emailed then twice and completed two message boxes on their site giving them my mobile number. Never heard back, so messaged them on insta and got an email 2 days later again saying to give them my mobile number despite the mobile number being provided by me in the email below.

They then replied saying I'd receive a message to book the delivery within 2 days. That was on Tuesday last week and still nothing! I've emailed a further twice and heard nothing. Also tried to phone but their customer service line is permanently closed!

I've sold my sons old bed as I didn't realise it was this God Damn difficult to deliver a bloody bed!! Horrendous company to deal with - do not buy anything from them!!!!

Appalling company that deserves to be reported and investigated by a Regulator. I ordered a bed in January, after weeks of chasing it finally arrived but the bed-head was faulty so we were unable to build the bed. It was then I realised that DUSK has no customer service team. It's simply a form you fill out, with no contact number, so we were unable to get any help in resolving the issue with the bed head. We were forced to fix the problem ourselves, and incurred significant costs in buying new parts, which we had to drill/apply to the bed ourselves. I am still waiting for our mattress topper to arrive (which I have paid for). I have been chasing DUSK for a proper response to my customer complaint and request for refund for months, to no avail. All I get is evasive emails confirming they are having "operational issues" and that they will consider a goodwill gesture once my issues are resolved - however, they have not given any time frame or proper answer as to when these issues will resolve, or when I will receive the rest of my order. I note they are still heavily advertising on Instagram and it's disgraceful they are being allowed to do this - when they cannot even commit to the needs and fulfilling orders from existing customers. They are a company clearly without any ethics, or moral compass. If I could give them 0 stars I would.

If I could give 0 stars I would! This company have no customer service whatsoever!! I ordered Poppy nightstands in October and despite contacting them about problems with the quality of the items they have made no effort at all to contact me . They will probably leave a response to this review again saying they are dealing with my problem. This is an absolute lie . How this company is still in business is beyond me !

I placed an order for a bed and mattress three months ago and still have not received anything. Despite multiple attempts to contact customer service, I have received no response to my emails. This is unacceptable.

If this issue is not resolved soon, I will be forced to report the company for fraud. I paid almost a thousand pounds, and in that time, I could have purchased a bed and mattress elsewhere. The lack of communication and the delay in delivery has been incredibly frustrating.

I would strongly advise others to be cautious when considering this company. The level of service I’ve experienced has been nothing short of disappointing.

If I could zero stars. Take your money but don’t deliver your items. Zero contact - do not answer queries or phone.

I wish I had read these before ordering
Money taken 1 email with order acknowledgement did not arrive on day and cannot get any sort of response from this company as to where my paid for item it right now …dreadful customer service

If I could give less that one star I would. Received a bed 2 weeks ago but was delivered someone else’s bed instead of my own. I now haven’t heard back from dusk in over a week about a replacement bed and have now been sleeping on my bedroom floor for 2 weeks. My emails are now being ignored