J Parkers Wholesale Reviews 

3,815
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the products and bulbs arrive in wonderful condition and are always securely and carefully packaged. People also genuinely appreciate the straightforward ordering process, the excellent selection, and the clear communication regarding delivery updates. Some reviewers were not happy with the condition of plants arriving dead, shrivelled, or severely damaged during transit. Consumers also noted unhelpful customer support responses and long delays when trying to resolve issues with missing or broken items. Others mentioned poor courier handling resulting in boxes being left upside down or dropped far away from their homes.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of varied experiences. While many... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. While many reviewers received... See more

Delivery service

Clients share ambiguous opinions on delivery_service, as experiences vary significantly between buyers. Many... See more

Order

People report ambiguous experiences with order processes, reflecting a mix of satisfaction and frustration.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great choice, excellent prices. Plants arrived in acceptable condition , despite time in transit(not sellers fault). So far all thriving. Will have to wait to see how bulbs perform. Packaging a little... See more

Company replied

Rated 4 out of 5 stars

Unfortunately the (£28) plants were lost by the delivery company Evri - who said they would check and get back to me but after 2weeks they didn’t. Rang JParkers, they checked and offered a refund - a... See more

Company replied

Rated 4 out of 5 stars

Superb variety of bulbs to tempt you and in good prices too. I have ordered from J Parker Wholesale before and found the quality of their bulbs good. I like that they still do a paper catalogue and lo... See more

Company replied

Rated 4 out of 5 stars

Ordered some 9cm perennials and a quantity of bulbs. They were delivered separately. All the plants were excellent and great value for money. Problem came with the delivery of the bulbs. They eventual... See more

Company replied


Company details

  1. Home & Garden

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.7

Average

TrustScore 3.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.7

All reviews

(3,815)

132 reviews in the last 12 months

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Rated 1 out of 5 stars

Very Disapointed

We used Parkers years ago when they supplied us with over 200 bare root roses they all flourished and we still have many of them today but this year we tried to purchase 9 replacements to replace a few that were showing signs of their many years age. However only 3 are now showing signs of growth the rest have died owing to appalling delivery time. Nevertheless I have still been loyal to you and have purchased quite a few plants for our 2 acre floristically attractive garden.Both of us in our old age are keen gardeners - I'm a degreed botanist. I had to phone yet again this week when our last order arrived 8days after despatch -the alpine Asters were full of dark brown mushy leaves totally rotted and 1 of the 2 Gaura was almost dead it had been snapped in transit! Regettfully We cannot buy from you any more. It is the delivery firm at FAULT. They keep parcels too long at their depot. Their courier Gordon does his best as a self employed driver.

28 May 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi

Thank you for your review and I am sorry to learn of your disappointment with our delivery company and I have passed your comments to them.

Regards, Trish

Rated 5 out of 5 stars

Novice gardener.

Novice gardener here. Love J Parker bulbs. Website is excellent at helping me find the right plant for the right position in my garden. Good quality bare root roses and other plants. Bought some ground cover plants, not sure what they were. No woodies the containers the same in had back, middle and front so taller plants wouldn't obscure the shorter one. They've thought of everything.

25 May 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Martin,

Thank you for the 5 stars, I am really pleased that you are happy with our products and service.

Kind regards, Zeneb

Rated 1 out of 5 stars

Please avoid

I don't know how they have 80% 5 star reviews if you look further most of them are 1 star with good reason their plants are sub standard and don't come true as advertised one of my disappointments was the Iris wonders never cease that took two seasons to flower was just a plain white, most of the seeds ordered were sub standard and did not germinate and other plants were not as expected not the quality plants I was expecting please avoid this company and spend a little more with a proper supplier

22 May 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi

Thank you for your review and I am sorry to learn of your disappointment with your order. As no order details have been included in your review I am unable to look into what went wrong on this occasion. If you haven't done so already please don't hesitate contacting our customer service team so that we are able to resolve the issue for you.

Regards, Trish

Rated 1 out of 5 stars

That's it; I'm Done!

I was hoping to be able to post a photo of my beautiful white irises that I have waited for 3 years to flower (because the plants supplied are so small) but I can't see that facility here and that's a shame on two counts a, they are stunning but b, it wasn't what I ordered! I ordered some burnt orange ones that went with the other plants in this border. When you look at their catalogue, they don't even sell white irises! Any way, that's it for me. I've spent a small fortune with Parkers over the past 3 decades or so and I've had more failures from them than enough. In recent years a lot of the plants have been rotting when they've arrived and replacements were no better and now this is the last straw. I won't be spending another penny with them. I'm out!

20 May 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Valerie

Thank you for your review and I am sorry to learn of your disappointment with your Iris. As no order details have been included in your review I am unable to look into this further for you but I am sorry for the disappointment caused. Please don't hesitate reaching out to our customer service team so that we can offer a resolution for you.

Regards, Trish

Rated 2 out of 5 stars

customer service

Difficult to make contact with customer service but once they respond you get a quick response!

19 May 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Sheelagh

Thank you for your review and I am sorry to learn of your disappointment with our products and customer service team. As no order details have been included I am unable to look into this further. Please don't hesitate in reaching out to me at review@jparkers.co.uk so that I can help.

Regards, Trish

Rated 1 out of 5 stars

Delivered to the wrong address

Delivered to the wrong address
Damaged and dead tree
Very disappointed
Will never use this company again
Caused a lot of stress
You have my details on file,your admin and communication skills are sub standard,your reply is substandard and just bullshit.
I will take my custom elsewear.

14 May 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Michael

I am really sorry to learn that your order was not delivered to the correct address. I can't look into the exact history of your order as there are no order details in your review but please accept our sincere apologies for the disappointment with your order on this occasion.

Edit. Hi Michael thank you for updating your review. As you have left an organic review and have not given any order details, I have no way of tracing your order from this review

Regards, Trish

Rated 5 out of 5 stars

I was extremely impressed with my…

I was extremely impressed with my purchase. They arrived safely and promptly before estimated date. This is now 3 weeks after delivery and all seedlings/cuttings are thriving. Have recommended these guys to my gardener friends and family and i will definitely be using them again in the future. Thanks for making my garden even more beautiful.

10 April 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Aaron

Thank you for your fantastic 5-star review and recommendations. We're thrilled to hear that you're pleased with the quality of our plants. We look forward to serving you again in the near future!

Kind regards, Trish

Rated 1 out of 5 stars

Very poor delivery experience (Evri)

Not an issue with J Parker exactly but rather the choice of courier (Evri). The plants I ordered were sitting in an Evri warehouse for a week prior to delivery and arrived looking very weak and stressed. This is the second time I have had a delivery from J Parker that has incurred a long delay with the same courier.

12 May 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Andrew

Thank you for your review and feedback. I am sorry to learn of your poor experience with Evri. It is always sad when we hear that plants which left us happy and healthy don't arrive in the same way.

Kind regards, Trish

Rated 2 out of 5 stars

Sub standard plants

I ordered 5 different varieties of plants. Only one variety (ground cover) was fine. The 15 x grasses still look half dead (or should I say 12 as 3 have died). The hydrangea was like a stick plant and now showing vague signs of life at the base. The agapanthus bulbs roots were broken or shrivelled. There again is vague life from them but not great. After 2 months of nurturing I would have expected more - plants I have bought after them are thriving a hundred times better.
All I got from customer service is they will get better once planted. Not good enough!
I have ordered once before from J Parkers many years ago and had the same scenario of dead plants on arrival but was told they would come back to life once planted which didn’t happen. Only ordered from J. Parkers again as they had a specific variety of grasses I wanted. Mistake…won’t be buying from them again!

10 March 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Margot

Thank you for your review and I am sorry to learn of your disappointment with your order. Grasses are sent out in a dormant or semi dormant state and may also have last years growth still attached. We don't remove this as it can damage newly forming roots. Once planted out the old growth will die right back and new growth usually follows. Please don't hesitate to contact our customer service team if they fail to thrive.

Regards, Trish

Rated 5 out of 5 stars

I've ordered quite a lot from this…

I've ordered quite a lot from this company and all I can say is there plants are at the highest quality you'll never find in a garden centre,it's affordable and depending on what you order outstanding results, however the last order was lots of different petunias of several colours and markings but I found when it came to the blue petunia they all died?all the rest are amazing but it's just the blue range isn't any good which is a shame as it was going to be a key feature in the display,not sure if I should order the blue again

11 May 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Terry

Thankyou for your 5* review and I am sorry to learn of your disappointment with the blue petunias. Please don't hesitate contacting the customer service team for help and advice.

Regards, Trish

Rated 2 out of 5 stars

The quality of plants received was…

The quality of plants received was shocking. I ordered a 4 fern mix pack. When I received them two of the ferns were barely plugs, with no root system. I attempted to contact them by phone, however after 1hr 15mins on the phone the line was still engaged. I them contacted them by email. I receieved and automated response stating that they would be in touch within 2 working days. This never happened. My support code was 523326.
I would not use this company in the future

30 April 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi David

Thank you for your review. We are sorry for the long wait times encountered when contacting our customer service team, it is the busiest time of year for them. I have located your email and responded directly

Regards, Trish

Rated 1 out of 5 stars

Poor

Waited over the 21 days advertised for part delivery of my plants and they have arrived poorly packed, leggy, yellow, broken, and some too big for their packing so squeezed in. Not sure when the rest will be dispatched….I ordered once before and had dead plants on arrival but was told they would come back to life when I planted them….they didn’t. Wish I hadn’t given them a second chance.

8 May 2025
Unprompted review
J Parkers Wholesale logo

Reply from J Parkers Wholesale

Hi

I am really sorry to learn that you are unhappy with the quality of our products. I can't look into the exact history of your order as there are no order details in your review but please accept our sincere apologies for the disappointment with your order on this occasion.

Kind regrds, Trish

Rated 1 out of 5 stars

Drowned mouldy plants, terrible service, would not recommend!

Very disappointing experience with plant order received in two deliveries. The first part was supposed to be mixed auricular but have arrived all one colour. It arrived extremely wet, which these plants cannot tolerate. Most likely will have mould spores and will die off. Second part arrived, nemesia, absolutely drowned, each plant mouldy and almost all disintegrated from the mould fallen away from stem and smelling fowl. They also looked like they had been sat somewhere for days before delivery. I have contacted the company three times. No response. I have requested a full refund today. Let’s hope they can manage this without further delay. Terrible service, dead plants, wrong products sent, I cannot recommend this company based on my experience.
I have just seen your reply. If you look at your emails, you will see three from me which clearly outline my issues. Unless of course, you have numerous disappointed customers who have experienced the same!

3 May 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi,

Thank you for your feedback. While we’d love to know more details to address your concerns directly, we understand your preference for anonymity. If you’d consider reaching out to us at review@jparkers.co.uk we can try and make things right.

EDIT: Thank you advising, however there are no order details in your review so I am unable to trace any emails.

Kind regards, Trish

Rated 1 out of 5 stars

I wouldnt bother if i where you

Out of 24 variety pk of herbs there was only 4 diff types of herb most half dead or dying. Very blunt customer service. Slow delivery, i could have grown from seed myself in less time. All in all i would advize go to a garden centre

24 April 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi

Thank you for your review and feedback and I am sorry to learn that you were unhappy with your order and our customer service team. As no order details have been included I am unable to look into this further to see what went wrong on this occasion. Please don't hesitate to reach out to me with your details, I can be reached at review@jparkers.co.uk

Regards, Trish

Rated 1 out of 5 stars

Most of the plants arrived in the one…

Most of the plants arrived in the one week I was away, so I had to organise someone to open them. It would be much more helpful to have an indication of when they were coming rather than the day before.
One of the boxes was very squashed, one of the plants wasn’t in the bag and I don’t understand why so many plants didn’t just come together in one package, instead of coming in separate packages over multiple days?

19 April 2025
Unprompted review
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Reply from J Parkers Wholesale

Hi Natasha

Thank you for your review, if we have your email address then we will email you to advise that the order is on the way, our carrier will then send further updates to you. As no order details have been included I am unable to advise with regards the plants coming separately, if they are bedding plants then this is normal as not all the bedding plants come through from the growers at the same time.

Regards, Trish

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