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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, most reviewers were unhappy with their experience overall. Many customers found the booking process for driving tests to be extremely frustrating and inefficient, with some describing it as a "disgrace" and an "awful system" due to the lack of available slots and issues with the online platform. People also reported problems with the service, including long waiting lists for tests, theories expiring before tests could be booked, and tests being unexpectedly rescheduled to distant locations. Some people were dissatisfied with the staff, citing instances of rudeness, unprofessionalism, and examiners who made them feel more nervous during tests. Conversely, a small portion of people felt satisfied with their experience, particularly praising certain examiners for being friendly, calming, and professional, which helped them feel at ease and pass their tests.

What people talk about most

Staff

Customers had ambiguous experiences with staff, with many reviewers praising specific examiners for being... See more

Booking process

Users describe negative interactions with the booking process, with many finding it incredibly frustrating... See more

Service

Reviewers highlight negative aspects of service, with many expressing dissatisfaction with the overall... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many reviewers expressing... See more

Location

Consumers find location to be ambiguous, with some reviewers recommending specific test centers like Peachman... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had my driving test on 19th June in Peachman way test centre. To be honest all went wrong since I messed-up with roundabout. However, when I thought i was missing the exit I asked my examiner for h... See more

Rated 1 out of 5 stars

Sort your driving test bookings out. How can people book tests then SELL on sites like Facebook for hundreds of pounds. Surely tests shouldn't be transferable! No wonder noone can ever book a test a... See more

Rated 1 out of 5 stars

Had a ar go for an mot and failed. Examiner gave failed sheet with all brake test readings saying needs front discs and pads, ok so replacing new parts at so called fault booked a retest car passed... See more

Rated 1 out of 5 stars

DVSA is absolutely disgusting. Wake up 5.30am and wait to book the test at 6am. few test dates come up and disappears before you click on it. This system is corrupted. Third party selling the booked t... See more


2.5

Poor

TrustScore 2.5 out of 5

237 reviews

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2.5

All reviews

(237)

78 reviews in the last 12 months

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Rated 1 out of 5 stars

COULD and SHOULD be doing better

You have had 5 years since 2020 to sort out the lack of instructors and your website booking system and the fraud whereby tests are being bought and sold for profit - the inability to do so indicates one of two things EITHER an incompetence of almost mythical standard or a deliberate policy to keep new drivers from the road. I have a 23 year old who should be working, but employers need to knew he can get to them - our rural bus service is expensive takes hours and is notoriously unreliable. I now note, in yet another cynical money making exercise you have shortened the window to postpone a test without being charged to stop student "who aren't ready" WE are booking 6 months in advance for test centres we DONT Want because that's the only way to get the vaguest chance of a test in Greenham or READING, we currently have CARDIFF in June booked - we have never been to Cardiff but there is no facility to say give me your next dates for where I want.... An ability even my beautician has! My son is in the spectrum took his first test in Winchester, a town we don't know, in 2024,then waited 6 months for December Greenham test, which you postponed finally taking and failing in January. I knew his anxiety over how important it was to pass for his freedom and quality of life due to the delays was going to potentially make failing more likely. Despite saying he had a stammer the instructor during show me tell me heed him on "carry on, carry on" when his words got stuck ABSOLUTELY THE WORST THING YOU CAN DO TO SOMEONE WITH A STAMMER.
His theory test is due to run out in September, another cash cow for you. If you ARE attempting to get staff, which I doubt, your inability to do so indicates one of two things insufficient pay or a bad work environment BOTH ARE WITHIN YOUR REMIT TO RESOLVE - it's a shame you don't put as much effort into rectifying this inexcusable situation as you do into the puerile regular emails about how to pass....not waiting months and taking it in his local area on roads he knows would help massively.

20 January 2025
Unprompted review
Rated 1 out of 5 stars

I am and continue to be incandescent…

I am and continue to be incandescent with rage. Took my driving test at Gillingham test centre on 26.2.25. I failed coming out of the centre, as my Instructor put his foot on the dual control pedals telling me I was entering the road without the requisite observations. It went down-hill from there and I should have secured the car and got out and cancelled the test because my examiner had decided on that immediately, (fulfills their quota for the day). I am aware that they are not your friends but being rude and aloof will adversely affect your confidence, AND guess what, when called for my test 4 white men came out, Where's the diversity in that? I also believe there is a degree of ageism going on and this should also be addressed. Furthermore, I wouldn't choose to drive in Gillingham as the roads are atrocious. How are you to keep full control of car if the road is full of pot holes. Due to financial exploitation, which HMG has not addressed, regarding the selling of tests, I was forced to take test in Gillingham. I live in London. So I think that's the end of my journey. I could have purchased a BMW for the money I have spent for this privilege over the years. Hopefully I will drive without a licence in the coming war because the powers that be will be too busy fighting the war. So overall, my score is very low as it represents my distaste with the examining process and its many flaws. Lastly a very positive 10 out of 10 to my instructor. You know who you are. Pip

26 February 2025
Unprompted review
Rated 1 out of 5 stars

Hello everyone

Hello everyone, they don't even deserve one star⭐✍🏼 but Trustpilot condition is,

🚨👎🏼 I don't advise anyone who worked hard to save their money on the test here, because you are wasting your money, 💸🕛 time and dream 💔,
I am a Class 2 truck driver 🚚 and thank God I am skilled and I drive all over the country, but I failed twice with them, in the Class 1 truck, 😒
I hope that in the future the evaluation will be with 🤖 automated technology, better than humans, a person may be angry at home in the evening and fail the trainees in the morning 🤬 or he doesn't like the way the driver looks so he fails too, depending on his mood 🤨

💬 Finally, I advise choosing places far from Birmingham.
Damn them, my money 💸&💔

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Test at Crewe with Ian.

Had my driving test in Crewe with examiner Ian. Was very patient and gave a thorough explanation of the process. Made me feel at ease and was able to treat my test as just another drive. Even had the confidence to have a chat with him while I was at it. Passed with 5 minors and he gave a detailed explanation of where they were made and what I can do to avoid them next time I’m on the road.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Mill Hill Driving Centre: Sirish 10/10

I am thrilled to share that I passed my driving test at Mill Hill Test Centre. My experience was remarkably relaxed and safe, thanks to Sirish. Knowing how stressful exams can be, Sirish immediately put me at ease, allowing me to focus on the task at hand. He is a clear communicator with a warm and kind nature, making the entire process more comfortable and stress-free. God bless you, Sirish—you truly are a credit to the DVSA.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

The Herne Bay test centre was friendly…

The Herne Bay test centre was friendly efficiently and well organised. More importantly my two test instructors on the day were accommodating, friendly, helpful and kind. This made the difference between a confident ride. Wayne and Nigel are both a credit to the DVSA service and both truly professional test instructors. Thank you once again for a great test experience which lead to a successful motorcycle test outcome and positive learning experience. Grateful

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Alnwick

I passed my driving test today. The driving examiner Leon is a complete professional. He made me feel at ease from the beginning of the test to the end. He tested me on the maneuvers, asked me the questions and took me through the test with such ease that my initial nervous state was calmed. He really deserves more than 5 stars.

14 February 2025
Unprompted review
Rated 1 out of 5 stars

DVSA RESOLVE THIS RIDICULOUS BOOKING…

DVSA RESOLVE THIS RIDICULOUS BOOKING SYSTEM NOW!
I can't imagine the pressure learner drivers are having to go through currently!.
- The pressure of passing the theory test with an expiry date of 2 years
- The pressure of learning to drive while paying an instructor with no date in sight to book the test - financial pressure!.
- The pressure of checking DVSA website every day/night with absolutely no available dates near my area for over 2 years!!!!.
- The pressure of attending the driving test and having it cancelled/ rescheduled to a future date (seriously! 😳).
It's just pathetic. My daughter has been learning to drive (paid and personal lessons) for over 5 months now, and I'm just concerned that every day brings her closer to the expiry date to redo her theory test again + she heads to Uni in September.

My suggestions are:
- An overhaul/ standardising the overall process of DVSA.
- Temporarily extend the deadline after passing the theory test from 2 years to 3 years, to reduce added pressure.
- Stop offering theory tests temporarily, until the supposed 'backlog' for pratical tests are cleared up! (Stop using Covid as an excuse!).

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Henry. Best driving examiner

I had my driving test at Erith and I was really lucky to get Henry as my examiner. He made me comfortable since the beginning of my test. He sensed that I was nervous and he calmed me down. He was really professional and the instructions he gave were clear and straightforward.

If you get Henry as your examiner, you will feel a sense of calm as soon as he introduces himself to you. That helps a lot in controlling your nerves and building confidence. Thank you, Henry, for making my driving test a good experience.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Burton test centre

Hello, Just wanted to say huge thanks to Steve for being such a lovely, kind and helpful examiner. Really appreciate your knowledge of Burton, and putting my daughter at ease. Thank you soooo very much xx : )

10 February 2025
Unprompted review
Rated 5 out of 5 stars

5-Star Review for Sarah

5-Star Review for Sarah – The Best Driving Test Examiner!

I had my driving test at burton today, and I was fortunate enough to have Sarah as my examiner. From the moment I stepped into the car, she made me feel at ease with her calm and friendly demeanor. Her professionalism and clear instructions helped me stay focused and confident throughout the test.

Sarah created a relaxed atmosphere, which made a huge difference in keeping my nerves under control. She was fair with clear communication and very professional,which made the experience so much better than I had anticipated. I truly appreciate her patience and kindness, and I’m beyond grateful that I passed!

If you’re lucky enough to have Sarah as your examiner, you’re in great hands. Thank you, Sarah, for making my driving test a positive and memorable experience!

4 February 2025
Unprompted review
Rated 5 out of 5 stars

I passed my test today at Warwick…

I passed my test today at Warwick Wedgenock house and i had Jess as my examinor. She was absolutely lovely and was very kind and supportive! She made the experience so much better than i expecyed it to be, so grateful for her.

3 February 2025
Unprompted review
Rated 1 out of 5 stars

DVSLA DISTABLIZED ME THIS MORNING

Got test this morning. Was at the test center already seated. An examiner approached me and said they just sent me an email that my test is been cancelled due to examiner not available. I checked my phone immediately and saw that 13mins before my test, was when they sent this message and rescheduled my test for 3 months time.
I was very unhappy and still am. I was mentally prepared to take my test this morning. I struggled to book my test 5 months ago and imagine this nonchalant attitude from DVSA.

I really need to take my test ASAP. I CAN'T WAIT 3 MONTHS PLEASE

31 January 2025
Unprompted review
Rated 1 out of 5 stars

The dictatorship this organisation has…

The dictatorship this organisation has become…North Korea is taking notes.
DVSA are still lying all this waiting time issue for a driving test slot is because of Covid, that was 6 years ago!!! If you’re not capable of recovering from a 3 month lockdown, make space for the competent people who can. But we all know that’s a lie and that they sell the slots to third party companies for a profit.
How can those apps even exist, in this day and age when they can wipe them off the internet and ban them the next day.
UK is going down, down.
The corruption and will end this country.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Mill Hill Test Centre

I recently had my driving test at the Mill Hill Test Centre, and I was fortunate to have Sirish as my examiner. From the moment I arrived, Sirish was welcoming, professional, and made me feel at ease. His calm and reassuring demeanor helped reduce my nerves, and he was clear in his instructions throughout the test.

Sirish took the time to explain things thoroughly, which made the whole process feel smooth and manageable. I appreciated how he maintained a friendly yet professional approach, giving me the confidence to focus on the task at hand.

2 January 2025
Unprompted review
Rated 1 out of 5 stars

Something needs to be sorted

Something needs to be sorted. Waiting 6 months for a test puts so much pressure on these kids that are more worried about failing as the wait for another test is so long. Going in to a test with that additional pressure when they are already nervous is very unfair. Even when refreshing constantly to get a cancellation doesn't work as the system blocks you. This is due to the bots taking all the cancellations - deal with the bots rather than preventing legitimate people willing to spend hours a day trying to get a cancellation. Even when they do come up it's like playing whack-a-mole as you are competing with bots, so you can't click quick enough to get it. It is a really unfair system.

29 January 2025
Unprompted review
Rated 1 out of 5 stars

The dvsa hire examinors who…

The dvsa hire examinors who intentionally lie about learners tests just so they can make more money from learners.the learner gains nothing from lying whilst the examinor gains more money from lying, but the dvsa are just to ignorant to realise and admit that examinors can and will lie to ruin learners chances of passing their test yet does the dvsa punish the examinor for false accusations, NO instead it's easier just to accuse the learner of lying about a potentially dangerous situation that could have ended with the learner in hospital. All the dvsa cares about is how much money they can get from learners before actually passing them rather than actually passing learners who can drive, and does the government do anything about it, NO, because they are all corrupt.

18 December 2024
Unprompted review

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