David Wilson Homes Reviews 

Fantastic service and support through out.

Very friendly staff who helped to make the house purchase run smoothly. Extremely happy with the quality of the house and the after sale service provided.

Becca at the Richmond Park site in Whitfield has been amazing all throughout my buying process, can not fault her or David Wilson.

My experience relates to the quality of estate management rather than my home.
Living on a lovely new build estate in a semi rural setting in Southport was such a lovely opportunity and one that I was extremely happy to take. My property itself is adequate, a few snags that were not picked up despite raising them , but I’ve managed to deal with most things myself.
The estate management is another matter. Litter bins regularly over flow due to inconsistent emptying , with maybe two bins to service the whole estate.
Flood drains full of litter, including an old bike and traffic cones, reported multiple times , assured it would be dealt with but never has been, after 18 months I feel they will be a permanent fixture!
The electric sub station has been left full of litter and broken metal fencing, old barrier pieces and cones litter the estate.
The grounds maintenance leaves a lot to be desired. Grass is cut on an adhoc basis , no weeding if the borders or any attempt to manage any area other than perhaps the main park, litter picking is supposed to happen on the whole site, it definitely doesn’t!
I was told in February by the manager on site that all these things would be dealt with. Additionally, the representative for the Northwest ( Emily) reiterated that this would be dealt with as the estate was being handed over to Sefton council soon.
Such a shame that the people of the estate have been let down like this, despite extortionate management fees, I know many have expressed their concerns over the same issues. I wish it was a more positive review to leave but here we are. Perhaps it’s time to give the estate the care it needs and that is paid for by the people living on it!

We recently purchased our new home at Mallard Meadows with David Wilson Homes, and we honestly couldn’t be happier with the experience from start to finish.

From our very first visit to the development right through to completion day, the whole process was smooth, professional, and far less stressful than we expected when buying a new home. Every stage was handled clearly and efficiently, and we always felt informed and supported throughout.

A special mention has to go to Robert and Bernard, who both provided outstanding customer service from day one. They were always approachable, knowledgeable, and happy to answer any questions we had along the way. Nothing ever felt like too much trouble, and their friendly and professional attitude really made a difference to our overall experience.

The quality of our new home has been fantastic, and we are absolutely loving living here already. We’re really pleased we made the decision to buy with David Wilson Homes and would happily recommend Mallard Meadows to anyone considering a new build home.

Thank you again to the whole team for making what can often be a stressful process such a positive experience.

Paula, sales manager, she has been very helpful. Always welcoming with a warm smile on her face. Has been there, always reachable throughout the process. Making it an easy, hassle free 1st time buyer's buy. The site manager Mr Mike, goes above and beyond to help. Always there to be contacted for any help let me small or big. Overall an amazing team.

Caroline has been supportive throughout the defect period. She has provided clear and helpful information in relation to repairs requested.

I just had a Customer Care Manager come to see me. I am two years in at the The Woodlands in Phase 2. Alan came in very respectful, professional and really took time to ensure I understood everything. He carefully reviewed the submissions I had made and explained his assessment. I thought it was so important to highlight how great his approach was and how reassuring this experience was for me as a customer. Alan shared with me next steps and left. Not even 15mins after my door knocked and I had a lovely Customer Care operative Neil attend to fix one of the issues identified! Alan, Dale our Site Manager and so many others are a real credit to David Wilson.

A beautifully designed house. They go above and beyond to make sure their customers are happy.

I would like to pass on my thanks to your Customer Care Coordinator Gillian Packer , she always provides excellent customer service and extremely knowledgeable and professional in her approach to helping with any situation that has occurred.
She is a credit to your organisation.
Well done Gillian keep up the good work

John came to fix various bits that needed doing and was great!

I was incredibly lucky to contact Gillian Packer Customer Care Co-ordinator who has been nothing short of fabulous. She was extremely understanding and very very helpful. I know she went out of her way to help me and I would like to emphasise to the Exec Board at David Wilson that the quality and design of you homes are superb but the customer service from Gillian makes you outstanding - happy to complete any follow-up as this woman deserves a raise or recognition!

Stewart is very good at his job, highly respectful of my house taking care to not damage anything or create unnecessary dirt and is sociable and friendly and willing to give an explanation of what is required, options and what he is going to do . A first class service.

We have recently purchased a new build at Poppy Fields and the process has been easier than i imagined.
Phelix our sales advisor has kept us informed every step of the way, providing regular updates on the build progress, explaining the next steps, and promptly answering any questions we may have. His dedication and commitment to customer service has been outstanding, even responding on his days off, which was never expected but greatly appreciated.
Thank you to Phelix and the team at Poppy Fields, you have been professional, friendly and approachable throughout. Nothing is too much trouble and you have helped make our home buying journey such a positive experience. We look forward to completion!

Good job and done much quicker than i expected - attended by Mark

Good Sales Representatives --Nicolae and his associates. They are very exceptional in their approach to customers. Properties are well designed and looking forward to exchange of contract.

Joshua @ Sundial Place in Liverpool has been fantastic start to finish. Was always to hand with any issues we had and fantastic conversations and helpful throughout.

I reported a gap between our floor and the skirting board in our walk out area. The team responded quickly and we received service support from a different flooring company than the one that laid the floor (Calvert’s) and a joiner called John Hewitt. It took 6-weeks to get the lads round but they were punctual and after a team talk decided that it was mostly the joiners role to repair the fault. John carried out the repairs and tidied up after himself, he was courteous and did a good job.

The sales representatives for David Wilson Homes - Sharon and Cameron were fabulous, very helpful, all the way through the process. Sharon and Daisy (deputy site manager) contiue to be very supportive and a font of knowledge. The location and house build are great and just what we wanted. I would highly recommend DWH to anyone.

Buying a new-build home should be an exciting experience. Unfortunately, my experience with David Wilson Homes at West Meadows, Cramlington, has been extremely disappointing.

I moved into my home around 15 months ago, and I would honestly say that for almost 14 of those months I have been dealing with defects, inspections, evidence gathering, contractor visits, complaint emails and unresolved issues instead of simply enjoying my new home.

At handover, the property was not in the condition I expected from a new-build home. These were not just minor decoration issues. There were significant issues, including heating not being connected/working properly, the property feeling extremely cold, poor cleaning, muddy access/driveway conditions, glue footprints across the LVT flooring, damaged and uneven flooring, scratched windows, unfinished sealants, incomplete bathroom works, staircase issues and multiple snagging items that should have been identified before completion.

The LVT flooring has been a major issue, with poor finish, unevenness and damage in several areas. The kitchen floor was also not level. There were also concerns with damaged kitchen units/cabinets and appliance/fitting areas, including a damaged fridge unit.

The bathroom and toilet finishes were also not acceptable. I had issues, including a damaged/broken toilet unit and unfinished bath installation, with the bath panel/installation lifting and requiring further attention.

The staircase has also been a concern, including creaking and sharp/exposed areas in the carpet/flooring, which should not have been present in a newly handed-over home.

The front door issue took more than eight months of reporting, follow-up and evidence gathering before it was eventually replaced. A homeowner should not have to work that hard for such a basic issue to be accepted and resolved.

The patio doors were also poorly fitted. A temporary foam-based fix was applied, and the warranty was extended for a further year, but I still do not consider the matter fully resolved. In my view, a temporary fix should not be the long-term answer for a significant door/frame concern in a new home.

I have also raised concerns that several walls and finishes appear visibly out of alignment, including from the main entrance area through to the upstairs areas. This has added to my wider concern about the quality control and finishing standards.

The rear garden has been another long-running issue. The original lawn failed and had to be treated/sprayed off, lifted and replaced. During the earlier works, I photographed large stones, rubble and construction-type debris beneath the turf. The replacement lawn is now also the subject of an ongoing formal complaint, including concerns around ground preparation, topsoil quality, oversized stones and how the issue has been assessed.

What has disappointed me most is not only the number of issues, but the overall handling and the amount of effort required from me as the homeowner.

I have spent a huge amount of time collecting photographs, videos, measurements, documents and maintenance records to support genuine concerns. Despite this, I have often felt that my evidence has not been properly considered.

During one inspection, while trying to explain my concerns and refer to the evidence I had submitted, I was told by a representative attending on the builder/contractor side that I needed “better manners”. As a customer who has spent over a year trying to get legitimate issues resolved, I found that comment unnecessary and very disappointing.

There has also been criticism around lawn maintenance, despite the written handover guidance stating that the lawn should not be fed for at least six months and only saying that a weak feed can be given afterwards, depending on the time of year. I followed the guidance provided to me, so I do not accept criticism that appears inconsistent with the written handover document.

I have tried to resolve matters through the internal complaint process before posting this review. I have provided detailed evidence, allowed inspections, communicated with Customer Care and the site team, and given multiple opportunities for the issues to be reviewed and resolved properly.

Unfortunately, after around 15 months in the property, I am still dealing with unresolved issues, repeated inspections, criticism, further evidence requests and ongoing complaint handling. This is not the experience any new homeowner should have.

I sincerely hope no other buyer has to spend their first year in a new home dealing with this level of stress, defects and follow-up. I will update this review if the outstanding issues are resolved fairly, objectively and to an appropriate standard.