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Dylan Oaks Reviews 354

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TrustScore 4 out of 5

4.0

Jewellery manufacturer
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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the high quality of the products, particularly the jewelry, noting its durability and beautiful appearance. Many appreciate the elegant packaging, especially when items are intended as gifts, and commend the quick delivery service. However, some people were dissatisfied with certain aspects of their orders, such as issues with engraving clarity or items arriving damaged. There were also instances where customer service responses were slow or unhelpful, and some experienced delays in receiving their deliveries.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality and beautiful... See more

Quality

Consumers generally express satisfaction with the quality of the jewelry. Many reviewers praise the high... See more

Order

People report ambiguous experiences with order. While some customers praise quick processing and delivery,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the amazing and excellent... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast delivery, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beautiful necklace no faults there but engraving poor it is difficult to make out letter. it arrived beautifully pckaged but because address stuck to lovely black box i could not use it

Rated 4 out of 5 stars

This piece was to replace a faulty piece I was gifted for my birthday. The original bracelet tarnished where the links met, after 2 wears in about 3 weeks. I was offered a replacement or voucher to p... See more

Rated 5 out of 5 stars

Placed my first order on Black Friday for Christmas gifts and everything arrived quickly and beautifully wrapped. Can’t wait to give these to family, and saves me the hassle of wrapping them myself. W... See more

Rated 5 out of 5 stars

Bought a bracelet and unfortunately it snapped soon after. Got onto Customer Care and Caitlin arranged a replacement ASAP, no fuss and no hassle. Jewellery is beautiful, packaging is nice too and... See more

Company details

  1. Jewellery manufacturer

Written by the company

Personalised Jewellery Custom made bespoke name necklaces, earrings, rings and bracelets.

Contact info

4.0

Great

TrustScore 4 out of 5

354 reviews

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1-star

Replied to 26% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing
Fast delivery and jewellery and gift box just fabulous.
Will definitely shop on line again with ye..

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I bought an initial chain for my niece the wrong letter arrived I contacted customer service within 1 working day I had a reply and within 3 I had a replacement. I am very happy with the chain and the customer service. The presentation is beautiful and will make a fabulous gift. Thank you.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Bought a chain with enitial

Bought a chain with enitial, also got free hoop earrings.
Firstly the packaging alone was stunning, made the whole gift look super expensive. The chain is also beautiful and the hoop earrings too. Would never believe they both were less then 50 euro

7 December 2024
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery bought for a Christmas present beautiful packaging fabulous necklace and earrings very happy with this purchase as all my orders from dylan oaks

26 November 2024
Unprompted review
Rated 4 out of 5 stars

Order arrived within a reasonable time

Order arrived within a reasonable time
Packaging is lovely and free stud earrings are a little on a small side,I saw hoops were the free option with other initial necklaces which would have been a nicer option because of their size,be nice to have the option of which style customer would like.

27 November 2024
Unprompted review

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