Booked via the British Gas HomeCare. Great service, quick appointment, part needed, seconds appointment made quickly. Same engineer Hasan Dinc, very polite, efficient, full respected of my home. Job c... See more
Company replied
Location
Switch locationUnit 8, Grafton Way, West Ham Industrial Estate, RG22 6HY Basingstoke, GB
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The speed of response after we complained that the water mains were turned off was impressive BUT more importantly the qualities of the engineer who came out . BEN.P (22E) was very efficient, knowledg... See more
Company replied
Late evening of 8/926 our water was turned off by Dyno due to a major leak, nothing could be done until the next day - appointment was booked Dan Rowe called to let us know when to expect him. He... See more
Company replied
The customer service provided by Kieran Poynter was excellent. Great friendly service, very knowledgeable and explained the issue well. Made sure everything was in place and clean after he finishe... See more
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Company details
Written by the company
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contact info
Unit 8, Grafton Way, West Ham Industrial Estate, RG22 6HY, Basingstoke, United Kingdom
- 01256 805704
4.9
Excellent
1k reviews
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Brilliant experience with the engineer…
Brilliant experience with the engineer Ethan he notified before attending while on site of my property he was very polite, respectful and resolved the issue. Fantastic job a real asset to the company.
8 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Mohammed, thank you for your wonderful feedback! We are so pleased to hear about the excellent service provided by Ethan. It's great to know he was polite, respectful, and resolved the plumbing issue in your Reading home so efficiently. We are delighted that we could exceed your expectations.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Roberto is very kindly 🙏 engineer
Roberto is very kindly 🙏 engineer
He fixed my problem very quickly and good 👍 Especially i had very big jop
Many thanks Roberto 🙏
8 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Reimon, we are so pleased to hear about your excellent experience. It's wonderful to know Roberto was able to quickly resolve your significant plumbing problem in your Henfield home, and promptly repair the taps and feed pipe. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Dyno-Rod / Homecare - water tank leak
Woke up to a leak in the ceiling from the cold water tank in the loft! Called in Dyno-Rod via my British Gas Homecare plan. They were there in under 4 hours that day and were able to stop the leak.
They then organised a replacement tank which was fitted a week later. What was really good was it was the same engineer who attended both times which makes things so much easier!
The new tank arrived when it was supposed to and everything was taken care of, (even when there looked to be an issue with getting the tank through the loft hatch!) - Everything is back working with a new tank in place. Sandesh and Diadji were very efficient (even in the heat today), clean and tidy, I can't fault their service in getting this stressful situation resolved, would definitely recommend! Many thanks..
8 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Mark, we're so glad to hear that we could resolve such a stressful situation for you quickly and efficiently. It's wonderful to know Sandesh was able to stop the leak and then successfully install a new tank in your Reading home, even with the challenges. We appreciate your kind words and recommendation!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Prompt, professional abd efficient
Prompt, profeesional and efficient. Warren and his assistant Louis were knowledgeable and made pipe leak safe, a clean a tidy job
7 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Tom, we are delighted to hear about your excellent experience with our service. We appreciate your kind words about the prompt, professional, and efficient service provided, and we're pleased the pipe leak was made safe with a clean and tidy job.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Haroon did an excellent job
Haroon did an excellent job. He repaired a broken toilet handle and replaced leaking taps. He was very professional and a pleasure to have in the house.
7 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi S Piggott, we're delighted to hear about your excellent experience with our service when attended your Reading home. We appreciate your kind words about the helpful and professional service.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Ben P (22E) arrived around 8pm…
Ben P (22E) arrived around 8pm apologised for being so late and just got on with the job. He was so pleasant and explained what the problem was and got on and fixed it. A real credit to the company and I would have Ben back again.
7 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello customerpaul W, we are so pleased to hear about your excellent experience with our service, when Ben visited your Haywards Heath home to attend a plumbing emergency. It's wonderful that Ben was able to explain the problem and fix it efficiently. We appreciate your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Great service ☺️
Engineer David Dobbie visited today to repair toilet flush.
Rang prior to arriving to inform he was on his way.
Was friendly, efficient, repaired the fault.
Great service. Highly recommend.
Thank you David.
7 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Christine, we're delighted to hear about your positive experience! It's wonderful to know that David was friendly, efficient, and successfully repaired the fault. We appreciate your high recommendation.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Great with all communication and the…
Great with all communication and the revive provided by Kieran Poynter was superb.
6 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Phil, we're so pleased to hear about your positive experience with our communication and the excellent service provided, when Kieran attended the plumbing emergency at Wokingham home and installed a new Stuart Turner pump . Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Bradley was Amazing
Bradley was Amazing , leak completed in 5 mins .. perfect job
7 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Donna, we're so happy to hear that the plumbing emergency, a leaking pipe, was resolved quickly and efficiently at your Crowthorne home. We appreciate your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Efficient and competant service
Karl B was efficient, informative and polite. He fixed the flush on the toilets in my house quickly with no fuss. Good service provided.
7 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Julie, we're delighted to hear about your excellent experience with our service. We appreciate your kind words about the helpful and professional service provided when fixing the toilets.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Fantastic!
Warren, Louis and Duncan were brilliant from start to finish. They were super friendly, super helpful and did a great job. Thank you!
7 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Jenny, we are so pleased to hear you had such a positive experience with our service. We truly appreciate your kind words and are glad our team was so helpful.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Kieran came out today to refit my…
Kieran came out today to refit my leaking tap. He was quick, efficient and helpful. Great service, thank you.
7 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello AJ, we're so pleased to hear that Kieran was quick, efficient, and helpful in refitting your leaking tap. Thank you for your kind words about the great service!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Excellent
David Macdonald was our technician. Polite, tidy, explained things in simple terms. Efficient and no fuss.
We had a full system drain down and power flush, with a new valve fitted. Overall excellent.
7 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Customer, we're delighted to hear about your excellent experience with David, when he completed a Powerflush in your home. We appreciate your kind words about the politeness, tidiness, and clear explanations provided during the full system drain down, power flush, and new valve fitting. Thank you for your positive feedback!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Great Job Done
We reported a consistent toilet flushing issue and Haroon from Dyno-Rod Plumbing Berkshire visited on Thursday 2nd July. Great job done and in no time the part was replaced and all resolved.
Very professionally and swiftly carried out
2 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Neil, we're so pleased to hear that the toilet flushing issue was quickly and professionally resolved. It's wonderful to know that the part was replaced efficiently.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Bradley the plumber did a great job and very professional
Bradley the plumber did a great job
6 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello customer, we are so pleased to hear that Bradley provided excellent service when visiting you in your Camberley home. Thank you for taking the time to share your positive feedback with us!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Ashley Finch
Ashley Finch, our plumbing engineer, was very professional, polite and explained what needed to be done and how he would remedy our problem.
6 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Sally, we are so pleased to hear about your excellent experience with our service, and Ashley, when he visited your Yateley home. We appreciate your kind words about the professional and polite service, and we're delighted the problem with the toilet flush was remedied effectively.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Efficient toilet repair
Very efficient and professional repair to faulty loo flush
6 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Beverley, we're so glad to hear that the repair to your faulty toilet flush in your Reading home was efficient and professional. We appreciate your positive feedback on our service.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
The appointment was very easy to book
The appointment was very easy to book. The engineer phoned to say when he would arrive and was very friendly and helpful and completed the job quickly. Whe Samuel arrived he quickly identified the problem and carried out the work efficiently. Would thoroughly recommend him.
6 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Philip, we're so pleased to hear about your positive experience with Sam! It's wonderful that he was able to quickly identify and resolve the plumbing issue in your Winchester home - a faulty ball valve on your cold water tank. Thank you for your high recommendation.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Had Karl b come today to sort out…
Had Karl b come today to sort out corroded upstairs bathroom sink called ahead and turned up on the time given wore overshoes to protect carpet had a can do attitude and replaced with a new one I'm extremely impressed
6 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Stephen, we're so pleased to hear Karl provided such excellent assistance with your corroded bathroom sink. We appreciate you recognizing their professional attitude and care for your home. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Easy to book the appointment
Easy to book the appointment. Engineer was prompt very friendly and very helpful.
6 July 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Philip, we're delighted to hear about your positive experience with our booking process and the service provided by our plumbing engineer. It's wonderful to know they were prompt, friendly, and helpful, and able to fix your plumbing emergency.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
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