We had a very bad leak in our bathroom ceiling and needed emergency plumbing assistance. Carl S arrived in about an hour, checked everything out and identified the problem which involved a neighbouri... See more

Location
Switch locationOrange House, Trimdon Grange Industrial Estate, TS29 6PA Trimdon Grange, England, GB
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Prior to our appointment Carl Trotter the engineer called to confirm everything was ok for his visit and gave an ETA. Carl was quick to inspect both jobs and explain what was needed for both. He was... See more
Company replied
Carl S and Jay arrived exactly on time and completed the repair that their colleague did not when he visited two days ago! Both were very professional, respectful and knowledgeable about the work th... See more
Company replied
I had plumbers working at my house renwing a waste pipe.Anth H and Carl A were both very friendly and proffesionally doing there work ,i recievied good customer service throughout
Company details
Written by the company
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Contact info
Orange House, Trimdon Grange Industrial Estate, TS29 6PA, Trimdon Grange, England, United Kingdom
- 0191 303 9799
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Fantastic job by the engineer Carl S
Fantastic job by the engineer Carl S
He arrived exactly when he said he would
Water pipe joint broken
Fixed and water back on in forty mins from arrival to departure
Fantastic

Reply from Dyno-Rod - Plumbing Newcastle and North East
Carl -s came today solved pleasent so…
Carl -s came today solved pleasent so professional

Reply from Dyno-Rod - Plumbing Newcastle and North East
Carl s
Carl s. Thank you so much for coming on a Sunday morning to make sure me and the kids now have water!! Amazing service very friendly and professional

Reply from Dyno-Rod - Plumbing Newcastle and North East
Excellent workmanship
Jed from Dyno plumbing in conjunction with British gas, came out on an emergency call at 8 o'clock on a Saturday night. He checked everything to find my leak in the bathroom. He kept me informed the whole time and sorted the problem. A credit to his company

Reply from Dyno-Rod - Plumbing Newcastle and North East
Horrendous experience. Booked appointment for a power flush of…
Booked appointment for a power flush of heating system for 17th August, received a phone call asking if they could come on 13th August due to a cancellation, great I thought that's fine by me. Engineer turned up on time on 13th and proceeded to start flush through radiator, (I was advised by B/ Gas it would be reverse flushed through boiler, but never mind I assume they knew best. All went well for about an hour then my fuses tripped, I reset and every time he switched flushing machine on it tripped my electrics eventually discovered a faulty machine. By the time he came back with a replacement 2 Hours wasted. Continued with flushing and about 16:30 said it was all done and left.(No check done to confirm all was working) No paperwork left.
At 1700 I went for a shower only to discover no hot water or heating. Rang office and 3 of the listed managers and no answers, left a message with Manager Emma( 13 august) and still had no reply as of today 21st August.
Managed to refill boiler as pressure was zero and boiler fired up, put heating on to check and some radiators warm at top, bled rads and all hot, so turned heating off. Following day tried heating again and boiler not working due to same problem, refilled to pressure and all working again.
Not so important but still poor customer service ,Pipe lagging not replaced just left on the floor, radiator valve cap left on floor, My garden hose that was used was left dismantled outside.
Prior to all this my boiler had no issues and was working fine.

Reply from Dyno-Rod - Plumbing Newcastle and North East
Thank you Carl A
Thank you Carl A, for your help and efficiency for putting into action the on going repair to our stressful worrying situation. Many thanks jk

Reply from Dyno-Rod - Plumbing Newcastle and North East
We needed an emergency call out due to…
We needed an emergency call out due to water leak and your engineer Karl Trotter has just been fantastic , from a cheery welcome and I’ll get you sorted ,to immediately saying I’ll take shoes off as he walked in,exceptional tidiness with whole job.
He identified the issue got to work , sourced the replacement bits , and fixed it.
Absolutely fantastic from our first call to the finished job.
Recommended.

Reply from Dyno-Rod - Plumbing Newcastle and North East
Had a leak under sink
Had a leak under sink. Fixed within a few minutes with a new part.Thanks very much Carl S.

Reply from Dyno-Rod - Plumbing Newcastle and North East
Adam visited us today to install a…
Adam visited us today to install a radiator. He was polite and friendly and got on with the job in a tidy and courteous manner. Gave a score of 9.
Would recommend. Thanks again.

Reply from Dyno-Rod - Plumbing Newcastle and North East
Carl A was friendly and efficient
Carl A was friendly and efficient. The problem was determined and fixed within an hour. There was no mess left behind and the hot tap works like new.

Reply from Dyno-Rod - Plumbing Newcastle and North East
Scott and Adam came out to fix a bath…
Scott and Adam came out to fix a bath tap not easy to get at however they were great at solving the problem . Would definitely recommend .

Reply from Dyno-Rod - Plumbing Newcastle and North East
I've just had a visit from dyno…
I've just had a visit from dyno plumbing
A man named Jed can in and fixed the problem straight away he was very friendly informative and let us know exactly what he was doing
Thenks Jed

Reply from Dyno-Rod - Plumbing Newcastle and North East
Alex was brilliant!
Alex was brilliant!! He kept me fully informed and carried out the work needed to fix our toilet efficiently and quickly. Thanks Alex and Dyno.

Reply from Dyno-Rod - Plumbing Newcastle and North East
problem with a water leak near stopcock
Adam sorted the problem with a water leak near the stopcock quickly and efficiently with minimum disruption. A professional job well done. Very happy with the outcome.

Reply from Dyno-Rod - Plumbing Newcastle and North East
Excellent work
Adam was really efficient and thorough. Very friendly and polite.

Reply from Dyno-Rod - Plumbing Newcastle and North East
Steven did a great job
Steven did a great job, flexed with the requirements of the job, back up and running with no issues. Also gave some advice as to actions to take if any follow up needed.

Reply from Dyno-Rod - Plumbing Newcastle and North East
Phoned British Gas to request a plumber…
Phoned British Gas to request a plumber and the plumber arrived 10 minutes later and job was done in another 10 minutes
Great service and a great, friendly plumber too by the name of Carl S

Reply from Dyno-Rod - Plumbing Newcastle and North East
Jed and ian done a really good job…
Jed and ian done a really good job explained what they were going to do
Tidy up after themselves left it as they found it and took rubbish away

Reply from Dyno-Rod - Plumbing Newcastle and North East
Excellent service
Excellent service. Contacted my insurance and dyno rod came out within the hour, unfortunately the part wasn't easily accessible so left to order. Came back early next day and Harry fixed everything doing a great job. I now have running water again!

Reply from Dyno-Rod - Plumbing Newcastle and North East
Very efficient and friendly Carl A and Scott P
Very efficient and friendly. Great service

Reply from Dyno-Rod - Plumbing Newcastle and North East
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