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Dyno-Rod - Plumbing Newcastle and North East Reviews 

5,607
TrustScore 5 out of 5

5.0

Orange House, Trimdon Grange Industrial Estate, TS29 6PA Trimdon Grange, England, GB


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Rated 5 out of 5 stars

We had a very bad leak in our bathroom ceiling and needed emergency plumbing assistance. Carl S arrived in about an hour, checked everything out and identified the problem which involved a neighbouri... See more

Rated 5 out of 5 stars

Prior to our appointment Carl Trotter the engineer called to confirm everything was ok for his visit and gave an ETA. Carl was quick to inspect both jobs and explain what was needed for both. He was... See more

Company replied

Rated 5 out of 5 stars

Carl S and Jay arrived exactly on time and completed the repair that their colleague did not when he visited two days ago! Both were very professional, respectful and knowledgeable about the work th... See more

Company replied

Rated 5 out of 5 stars

I had plumbers working at my house renwing a waste pipe.Anth H and Carl A were both very friendly and proffesionally doing there work ,i recievied good customer service throughout


Company details

  1. Plumber
  2. Drainage Service

Written by the company

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Contact info

  • Orange House, Trimdon Grange Industrial Estate, TS29 6PA, Trimdon Grange, England, United Kingdom

  • 0191 303 9799

5.0

Excellent

TrustScore 5 out of 5

6k reviews

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5.0

All reviews

(5,607)

8,371 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic job by the engineer Carl S

Fantastic job by the engineer Carl S
He arrived exactly when he said he would
Water pipe joint broken
Fixed and water back on in forty mins from arrival to departure
Fantastic

23 August 2026
Unprompted review
Dyno-Rod - Plumbing Newcastle and North East logo

Reply from Dyno-Rod - Plumbing Newcastle and North East

Mark Rochester,

We're so pleased to hear about your fantastic experience with our service. It's great to know that the engineer arrived promptly and efficiently fixed the broken water pipe joint. Thank you for your kind words!

Dyno-Rod

Rated 5 out of 5 stars

Carl -s came today solved pleasent so…

Carl -s came today solved pleasent so professional

23 August 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Newcastle and North East

Barbara Robinson,

We're so pleased to hear our service was pleasant and professional. We appreciate your positive feedback and kind words.

Dyno-Rod

Rated 5 out of 5 stars

Carl s

Carl s. Thank you so much for coming on a Sunday morning to make sure me and the kids now have water!! Amazing service very friendly and professional

23 August 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Newcastle and North East

Miss Zoe Gallagher,

We're so pleased to hear about your positive experience with our service. It's great to know that our engineer was able to ensure you and your children had water, even on a Sunday morning. Thank you for your kind words about our friendly and professional service!

Dyno-Rod

Rated 5 out of 5 stars

Excellent workmanship

Jed from Dyno plumbing in conjunction with British gas, came out on an emergency call at 8 o'clock on a Saturday night. He checked everything to find my leak in the bathroom. He kept me informed the whole time and sorted the problem. A credit to his company

22 August 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Newcastle and North East

June Jones,

We're delighted to hear about your excellent experience with our engineer. It's wonderful to know the leak was found and sorted efficiently, even on a Saturday night. Thank you for your kind words!

Dyno-Rod

Rated 2 out of 5 stars

Horrendous experience. Booked appointment for a power flush of…

Booked appointment for a power flush of heating system for 17th August, received a phone call asking if they could come on 13th August due to a cancellation, great I thought that's fine by me. Engineer turned up on time on 13th and proceeded to start flush through radiator, (I was advised by B/ Gas it would be reverse flushed through boiler, but never mind I assume they knew best. All went well for about an hour then my fuses tripped, I reset and every time he switched flushing machine on it tripped my electrics eventually discovered a faulty machine. By the time he came back with a replacement 2 Hours wasted. Continued with flushing and about 16:30 said it was all done and left.(No check done to confirm all was working) No paperwork left.
At 1700 I went for a shower only to discover no hot water or heating. Rang office and 3 of the listed managers and no answers, left a message with Manager Emma( 13 august) and still had no reply as of today 21st August.
Managed to refill boiler as pressure was zero and boiler fired up, put heating on to check and some radiators warm at top, bled rads and all hot, so turned heating off. Following day tried heating again and boiler not working due to same problem, refilled to pressure and all working again.
Not so important but still poor customer service ,Pipe lagging not replaced just left on the floor, radiator valve cap left on floor, My garden hose that was used was left dismantled outside.
Prior to all this my boiler had no issues and was working fine.

17 August 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Newcastle and North East

John L,

We are truly sorry to learn about the series of issues you encountered during and after your recent power flush service. We understand your frustration with the faulty equipment thankfully we were able to provide a replacement in day. We are reviewing your feedback to ensure such oversights are addressed and to improve our service delivery.

Dyno-Rod

Rated 5 out of 5 stars

Thank you Carl A

Thank you Carl A, for your help and efficiency for putting into action the on going repair to our stressful worrying situation. Many thanks jk

20 August 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Newcastle and North East

Judith,

We are so pleased to hear about your positive experience with our service. It's wonderful to know that our team was efficient in addressing your stressful situation. Thank you for your kind words.

Dyno-Rod

Rated 5 out of 5 stars

We needed an emergency call out due to…

We needed an emergency call out due to water leak and your engineer Karl Trotter has just been fantastic , from a cheery welcome and I’ll get you sorted ,to immediately saying I’ll take shoes off as he walked in,exceptional tidiness with whole job.
He identified the issue got to work , sourced the replacement bits , and fixed it.
Absolutely fantastic from our first call to the finished job.
Recommended.

21 August 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Newcastle and North East

Robert Walker,

We're delighted to hear about your very positive experience with our service. It's wonderful that our engineer was fantastic, from a cheerful welcome to exceptional tidiness, and efficiently resolved the water leak. Thank you for your recommendation.

Dyno-Rod

Rated 5 out of 5 stars

Had a leak under sink

Had a leak under sink. Fixed within a few minutes with a new part.Thanks very much Carl S.

21 August 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Newcastle and North East

Stuart Chapman,

We're glad we could quickly resolve the leak under your sink with a new part. We appreciate you sharing your positive experience with us.

Dyno-Rod

Rated 5 out of 5 stars

Adam visited us today to install a…

Adam visited us today to install a radiator. He was polite and friendly and got on with the job in a tidy and courteous manner. Gave a score of 9.
Would recommend. Thanks again.

21 August 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Newcastle and North East

Alan Collins,

We're delighted to hear about your positive experience! It's wonderful to know that the radiator installation was completed in such a tidy and courteous manner. We appreciate your recommendation.

Dyno-Rod

Rated 4 out of 5 stars

Carl A was friendly and efficient

Carl A was friendly and efficient. The problem was determined and fixed within an hour. There was no mess left behind and the hot tap works like new.

21 August 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Newcastle and North East

Peter Smith,

We're delighted to hear about your excellent experience with our service. It's wonderful to know that our team member was friendly and efficient, resolving the problem quickly. We appreciate your kind words about the clean and effective repair.

Dyno-Rod

Rated 5 out of 5 stars

Scott and Adam came out to fix a bath…

Scott and Adam came out to fix a bath tap not easy to get at however they were great at solving the problem . Would definitely recommend .

20 August 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Newcastle and North East

Lucas,

We are delighted to hear about your excellent experience with our plumbing service. We appreciate your kind words about our engineers solving the problem with your bath tap.

Dyno-Rod

Rated 5 out of 5 stars

I've just had a visit from dyno…

I've just had a visit from dyno plumbing
A man named Jed can in and fixed the problem straight away he was very friendly informative and let us know exactly what he was doing
Thenks Jed

20 August 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Newcastle and North East

Angela,

We're so pleased to hear about your positive experience with our plumbing service. It's wonderful to know that our engineer was friendly, informative, and resolved the problem quickly. Thank you for sharing your feedback.

Dyno-Rod

Rated 5 out of 5 stars

Alex was brilliant!

Alex was brilliant!! He kept me fully informed and carried out the work needed to fix our toilet efficiently and quickly. Thanks Alex and Dyno.

20 August 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Newcastle and North East

LS,

We're delighted to hear about your positive experience with our service. It's great to know that the work needed to fix the toilet was carried out efficiently and quickly. Thank you for your kind words!

Dyno-Rod

Rated 5 out of 5 stars

problem with a water leak near stopcock

Adam sorted the problem with a water leak near the stopcock quickly and efficiently with minimum disruption. A professional job well done. Very happy with the outcome.

19 August 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Newcastle and North East

Robbo,

We're delighted to hear about your excellent experience with our service. It's wonderful to know the problem was sorted quickly and efficiently with minimum disruption, and that you're very happy with the outcome.

Dyno-Rod

Rated 5 out of 5 stars

Excellent work

Adam was really efficient and thorough. Very friendly and polite.

20 August 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Newcastle and North East

Pamela Barrington,

We are delighted to hear about your positive experience with our team member. It's wonderful to know that the service provided was efficient, thorough, friendly, and polite. We appreciate your feedback!

Dyno-Rod

Rated 5 out of 5 stars

Steven did a great job

Steven did a great job, flexed with the requirements of the job, back up and running with no issues. Also gave some advice as to actions to take if any follow up needed.

19 August 2026
Unprompted review
Dyno-Rod - Plumbing Newcastle and North East logo

Reply from Dyno-Rod - Plumbing Newcastle and North East

Nick Sinclair,

We're delighted to hear about your excellent experience with our service. It's wonderful to know that our team did a great job, adapted to the requirements, and provided helpful advice.

Dyno-Rod

Rated 5 out of 5 stars

Phoned British Gas to request a plumber…

Phoned British Gas to request a plumber and the plumber arrived 10 minutes later and job was done in another 10 minutes
Great service and a great, friendly plumber too by the name of Carl S

19 August 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Newcastle and North East

Frank Taylor,

We are delighted to hear about your excellent experience with our plumbing service. It's wonderful to know that our team responded quickly and efficiently, and that the issue was resolved so promptly. We appreciate your kind words about the friendly service provided.

Dyno-Rod

Rated 5 out of 5 stars

Jed and ian done a really good job…

Jed and ian done a really good job explained what they were going to do
Tidy up after themselves left it as they found it and took rubbish away

19 August 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Newcastle and North East

Ann Potts,

We're delighted to hear about your excellent experience! It's wonderful to know that our team explained everything clearly, tidied up, and removed the rubbish. Thank you for your kind words.

Dyno-Rod

Rated 5 out of 5 stars

Excellent service

Excellent service. Contacted my insurance and dyno rod came out within the hour, unfortunately the part wasn't easily accessible so left to order. Came back early next day and Harry fixed everything doing a great job. I now have running water again!

18 August 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Newcastle and North East

Shelli Richardson,

We're delighted to hear about your positive experience with our service. It's wonderful to know that the issue was fixed quickly and efficiently, and that you have running water again! We appreciate you highlighting the promptness and the great job done.

Dyno-Rod

Rated 5 out of 5 stars

Very efficient and friendly Carl A and Scott P

Very efficient and friendly. Great service

19 August 2026
Unprompted review
Dyno-Rod - Plumbing Newcastle and North East logo

Reply from Dyno-Rod - Plumbing Newcastle and North East

Mary Wallace,

We are so happy that you found our service efficient and friendly. Thank you for sharing your positive experience with us.

Dyno-Rod

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