Dyson UK Reviews 

I have been a Dyson customer for many years and have had good experiences up until now. Last week I bought a spot+soak vaccum/floor washing robot, a premium product which is reflected in a premium price. It is very difficult to programme and I have had to call customer services 3 times. Two of the "experts" on the help line did not have any knowledge of the product requiring referral to their Concierge service. They only offer a half hour slot which was insufficient, We booked another appointment for this am, Dyson cancelled it with an hours notice and rebooked for next week. This is not the customer care I expect from Dyson ... but sub-optimal customer care seems to be a common theme from other customer experiences.

Bought the Dyson V8 the item if I say useless that’s being kind, doesn’t pick up unless you use full power then only lasts approximately 6mins, if you’re thinking of purchasing one give your head a wobble

Their customer service team are all sweetness and light but they are totally ineffective and incompetent.

22nd June I ordered a new pump unit for my Dyson Pure Humidify and Cool. This would make the third pump!

It is now the 13th July - the pump still has not arrived - it was never dispatched - Dyson's system is not fit for service.
Pump number four has now been ordered - order for pump number three has been cancelled as it was never processed by Dyson even though they took the money.

Can never get to complain to a supervisor or anyone above the front facing support staff - and lets be fair the problem is not of their making but they face the ire of the customer.
It did not arrive... on the 1st July I rang them to find out that the order had stalled as they had not been able to take payment from my card. They never told me that till I rang them!!! So that order was cancelled and a new order initiated.

This time I checked...the money for the new order was not taken from my card so I rang them again on the 3rd July. Same thing - they could not take the money form my account for some reason.

That evening I got an email telling me that the first order has been cancelled. Bit late on that one.

They cannot supply the pump unit - which is really needed in this weather. I am still awaiting a phone call for an explanation.

There is no access to senior customer service personnel.

There is no email address in the "contact us" to lodge a complaint.

Just got an email telling me they are still having problems and will let me know when they can accept/place an order.

Who runs a business that cannot accept payments and does not know when it will be fixed - I know the idiots at DYSON.

​I am writing this review as a final resort after being completely ignored and misled by this company for over five weeks.
​I have contacted customer service well over 5 times via phone and messages regarding an outstanding refund. Every single time I reach out, I am fed the exact same copy-and-paste script: "We have contacted the warehouse team and you will hear back in 24–48 hours."
​Not once has anyone actually followed up. It is a continuous loop of broken promises and stalling tactics. I even sent a final email giving them 24 hours to have a manager contact me before taking this public, and they completely ignored it.
​Keeping a customer's money for over a month while ghosting them is utterly unacceptable. Avoid this company unless you want your money held hostage. I will now be escalating this directly to my bank to force a chargeback. Completely untrustworthy.

Brand new item has to be Repaired
I bought a brand new Dyson Airwrap id and none of the attachments in the box will fit. Now have to wait 2 weeks for a courier to collect it so Dyson can REPAIR it! Spent nearly £500 on a brand new product and it has to be REPAIRED before it can be used! I now have to take 2 days of work waiting for the courier to collect/return it. A month of the warranty will be gone before I get to use it! Did not expect this from a premium brand,

I have a V12 Slim Detect I have attempted to purchase a new body 6 times. Money taken and order not processed. The worst customer service I have ever experienced. I would never buy from Dyson ever again absolutely appalling customer service. I wanted to give NO stars but Trust Pilot wouldn't let me given zero.

Went to bista village and the manager was very helpful her name was gayeia very understanding helpful and a credit to your team. She showed us a number of products thanks for your time and effort a real credit to dyson team thanks again Mr and Mrs card

The vacuum filter needs to be renewed every 6 months. Be prepared for subscription.

I have been trying for 2 years! to purchase a filter replacement for my Dyson Purifier. And it is simply impossible.

Not only that the website is eternally out of stock, but it's impossible to get any help from their customer service.

Email, whatsup messages, messages through their app. Everything gets ignored.

What a scam. You pay hundreds of euros for a product that you can use only for... one year.

AND what a shame for such a global brand to have the most terrible non existent customer service in Portugal!

My battery on my Gen5 detect absolute, a £700 vacuum just stopped working one day. Ordered a replacement with Dyson, took my money (£100) got a confirmation email and told to wait 10 working days. 10 days later still not shipped, messaged and told that due to a technical error they did not receive the payment so I had to cancel it wait for a refund (5 working days) and re order. So I placed another order, (now £200 out of pocket) confirmed it went through and was processed. Messaged again 4 days later to enquire why it hasn't shipped AGAIN and I was told to wait until 10 working days after my order was placed, even though I was told my new order would be sent as a priority, wrote a complaint on the same chat as this was over two weeks without a vacuum now. Today nearly 10 days after my second order I went onto live chat again as I have had no email updates about my order or my complaint to find out again Dyson never processed my order due to another error, my complaint was never submitted and I have to wait another 5 working days for a refund. nearly two months without a working vacuum now. For a £700 vacuum buy from a better brand who care about their customers and their experience.

DO NOT PURCHASE FROM DYSON DO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSONDO NOT PURCHASE FROM DYSON

Bought a £730 vacumm cleaner witha two year warranty. The product broke after just over two years. Emailed Dyson and they refused to fix it. I explained this was a breach of the Consumer Protection Act and they don't even reply to emails.

Dyson is a product that is well over priced, like most brands are the same, they only make money by supplying cheaper manufacturing, and charging the public top end prices!

Ordered the advanced cleaning kit weeks ago. Got a confirmation email to say 3 to 5 working days. Nothing or now update. I contacted Dyson who said it will be 10 working days. I waited longer and had to contact again to be told they would get it shipped within 24 to 48 hours. Again, nothing. I contacted them again to be told it is out of stock. Their website said it is in stock the time I ordered it, each time I contacted Dyson. They said it must be a glitch. I tried to make a complaint and was told I would just be told the same thing. Update as posted 2/7 and it is 8/7 today. I contacted Dyson as not had any contact regarding my confirmed refund. They said the refund had not been actioned and they would do it now. This is really upsetting as I had asked, before I left the chat that the refund/cancellation was processed to be told it was.

I’m extremely disappointed with both the product and the customer service from Dyson. My Airwrap broke while it was still within the warranty period, and despite contacting customer service on two separate occasions, I was repeatedly told there was nothing they could do because the serial number was no longer visible.
After several months of back-and-forth and constant effort on my part just to get support, I finally managed to arrange a repair. The process itself has been frustrating, with slow responses and poor communication throughout. I then received an email saying they were unable to repair my Airwrap because the required part is out of stock and that they would return it and offer me 20% off a replacement instead.
Although the product is no longer under warranty now, it was still covered when I initially raised the issue and started my claim. After months of chasing a resolution, offering a discount to purchase another product is not an acceptable outcome. The issue remains unresolved, and I am still waiting for Dyson to provide a proper solution.
The entire experience has been exhausting and disappointing. I expected much better from a premium brand and would seriously question purchasing from Dyson again.

Ordered a £500 air purifier/fan promised next day delivery, after more than a week it still has not arrived and no sign of it. Parcel force say they have it but wont deliver it? Cant blame the courier the company have to ensure the goods that have been paid for are delivered,for a premium brand Dyson customer service is utterly useless, never again.

I have ordered a replacement battery from Dyson for my V11 vacuum cleaner, but 2.5 weeks later - nothing! Slow or what.. poor customer service and feedback 0

I ordered an attachment kit for a hand held vacuum cleaner. When the kit was not delivered within their normal timescale, I phoned Dyson's overseas call centre and was told it would be with me within 5 working days. It did not arrive. I phoned again. And again. And again. After numerous calls, to their credit Dyson admitted their poor customer service and promised a payment as recompense. Eventually the kit arrived after about 2 months but it was several weeks more before the ex gratia payment was made. I believe I only received this due to my persistence.

Dyson make some great products but their customer support systems are poor and some of the staff were difficult to understand. Perhaps they should put some of the time and effort they devote to avoiding taxes into providing an enhanced experience for customers.

Bought a hairdryer recently, said it would be delivered next day. Was home when the delivery company apparently tried to deliver my parcel (I have a ring doorbell so know they didn’t turn up) but received an email to say delivery attempt failed. Just for the same thing to happen the following day. Had a lady from Dyson call who said she could only offer a delivery date for a day I was available next week or refund. , My point is that I was home when they ‘attempted’ to delivery my parcels the last two times so even if they reschedule my delivery then it probably won’t get delivered. Only other option was return to sender. Wouldn’t change delivery address or leave in shed. Offered only a 10% discount for the inconvenience. First and only time I’ll ever shop direct through Dyson. Why they use DPD as a delivery company I’ll never know, get nothing but problems with them in my local area.

I had a Dyson corrale which needed repair as it was out of warrenty I paid to have it fixed it was sent back via dpd and because the courier wouldn’t leave it (another story) it was sent to the post office low and behold no parcel !!! So after another wait they sent out a reconditioned straightener which was a different colour I didn’t like it and it didn’t match my hairdryer 8 months
on I’m still waiting for the right colour numerous phone calls later to agents that can’t deal with it as it has to be escalated result in nothing and they don’t answer emails I’ve just rung up to be told a manager will ring me from the correct dept i will not hold my breath !! I will never buy another Dyson after this the customer care is appalling and shocking they don’t care once they have your money which are expensive anyway

What an awful experience, don't buy anything from Dyson! I ordered a hair wrap Styler and dryer for next day delivery as it was needed quickly. I received a clean and wash vacuum cleaner instead! Trying to sort it out was just a nightmare. Thr customer service person just kept giving scripted answers instead of trying to resolve the problem, which was caused by them sending me the wrong item. I was told I'd have to return the wrong item and then only when it is received in their warehouse would they process my refund and then it would take 14 days from then to get the refund. All because of their error I am now out of pocket a lot of money (as Dyson are very expensive) for a few weeks as they could not collect the item from me until next week. I got nowhere trying to explain that as this was not my fault they shouldn't be looking to deal with this under their normal return procedures. rather they should be making a special case due to them sending me the wrong item. They were not prepared to listen to me though so no choice but to wait for my refund whilst having to buy the item again from somewhere else. Not good at all and most disappointing experience for a company I thought had good values and good customer care. Definitely not the case. Beware!