Friendly, quick, and accurate customer service - the lovely staff member helped me over the phone after I had a problem ordering on the website in what felt like seconds. It's one thing to have... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a ton of stuff online in EOFY sale, for new apartment. When the items were delivered there was an issue with one item (desk - some marks on marble top). The customer service folks were excell... See more
I have purchased a number of times from Early Settler. I have purchased the stunning outdoor Blake dining setting a couple of years ago and everyone admires it. It has the look of solid timber but it... See more
I made an online order and wondered why I had not received a confirmation email from ES and on checking my Paypal receipt realised my email was mistyped. On contacting ES online help, Mara (a real pe... See more
Company details
Written by the company
Early Settler specialises in unique home furnishings, home improvement pieces and beautiful homewares that are perfect for any home.
Contact info
164-168 Atlantic Drive, 3173, Keysborough, Australia
- customerservice@earlysettler.com.au
- www.earlysettler.com.au
4.0
Great
818 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Fantastic products and service
I bought two of the black Nero display bookcase cabinets online - firstly, the products are amazing. MUCH MUCH better than I expected and I love them. The communication on delivery was immediate and accurate. I was kept informed up to the day and SMS on the day advising of delivery time. The delivery guys were super careful and polite 10/10. Thank you early settler.
4 February 2025
Unprompted review
Reply from Early Settler Furniture
Hi Annie,
Thank you so much for sharing your experience! We're beyond happy to hear that the Nero display bookcase cabinets exceeded your expectations. We pride ourselves on great communication, and it’s fantastic to hear everything went smoothly from order to delivery. Enjoy styling your new pieces at home!
Kind regards,
Early Settler Customer Service
Was contacted straight away after my…
Was contacted straight away after my purchase and quick replies throughout discussions regarding delivery! Was very prompt and easy to communicate! Very happy with my experience!
28 January 2025
Unprompted review
Reply from Early Settler Furniture
Hi Nicola,
So glad to hear everything went smoothly for you! It’s great that the communication was quick and easy—nothing worse than waiting around for responses. We hope you enjoy your new purchase when it arrives! If there’s anything else you need, we’re always here to help.
Kind regards,
Early Settler Customer Service
I made a mistake with my order
I made a mistake with my order.
Jess was very helpful and changed it without any problems.
27 January 2025
Unprompted review
Reply from Early Settler Furniture
Hi Michelle,
We're so glad Jess could help sort everything out for you! Mistakes happen, and we’re happy to make it right without any hassle. Thanks for sharing your experience, and if you need anything else, don’t hesitate to reach out! We’ve got your back.
Kind regards,
Early Settler Customer Service
Great Experience
Really great experience with the staff (Anisa), they made my purchase nice and easy
20 January 2025
Unprompted review
Reply from Early Settler Furniture
Hi Milly,
We’re so glad to hear that Anisa made your shopping experience smooth and stress-free! We love helping create easy, enjoyable moments for our customers. Hope you're loving your new purchase, and thank you for sharing your feedback with us!
Kind regards,
Early Settler Customer Service
Great customer Service.
Quick response to questions via the live chat. Happy to help in anyway.
24 January 2025
Unprompted review
Reply from Early Settler Furniture
Hi Erin,
We’re so glad the live chat worked well for you! It’s great to know you felt supported and helped. If you ever have more questions, we're here to assist in any way we can. Thanks for sharing your experience!
Kind regards,
Early Settler Customer Service
GREAT CUSTOMER SERVICE
Laura responded quickly and although I could not get the same table offered me a similar table at the same price so happy with the outcome.
22 January 2025
Unprompted review
Reply from Early Settler Furniture
Hi Kylie,
We're so glad to hear Laura was able to find a great alternative for you! It's all about making sure you get the perfect piece for your space, and we're thrilled you're happy with the outcome. Thanks for sharing your experience – we’re here whenever you need us!
Kind regards,
Early Settler Customer Service
I’m so sick of this company
I’m so sick of this company. This is the 3rd time I’ve been messed around by them. Waited over 6 months for a coffee table and now it’s 3 months for a coat stand. Over the last 2 weeks I’ve sent 6-8 emails to their support and had no reply. This company is an absolute joke. I don’t even want the item anymore, I’m just going to write it off as stolen. I’d previously deleted a bad review over the 6 month wait for the coffee table and talking to the lady that works in store after she reached out to me but absolutely nothing has improved. The customer service IS the worst of any company in New Zealand. These guys need to be ashamed of themselves. I can’t believe any person would want to work for such a dishonest company.
Please avoid, every early settler is the same if you look at the reviews of each store around NZ please keep reporting them to the commerce commission it’s the only way something will get done.
22 January 2025
Unprompted review
Reply from Early Settler Furniture
Hi Jon,
We’re truly sorry for the frustration this has caused. We completely understand your disappointment. Our store team has reached out to arrange the collection of your order, and we are actively investigating the communication breakdown internally to ensure this doesn’t happen again. We’re committed to improving our processes to give you and future customers a better experience. Thank you for sharing your feedback, and we truly appreciate your patience as we work to make things right.
Kind regards,
Early Settler Customer Service
The online experience and customer…
The online experience and customer contact was a good experience. Offered me PayPal instead of credit card and provided a solution to my problem.
21 January 2025
Unprompted review
Reply from Early Settler Furniture
Hi Simone,
We're so glad to hear you had a smooth and helpful experience with us! It’s great that PayPal worked as a solution for you, and we’re always here to make things easier. Thanks for sharing your feedback, and we hope your next steps with us are just as stress-free!
Kind regards,
Early Settler Customer Service
Horrendous company, avoid!
I ordered two beds which said on the website they were in stock. Seven days later had not received any news on shipping, so called them. They said they'd contact the warehouse and let me know. 24 hours passes, nothing yet. I call again, they said they'd call the next day. Nothing again. I call and insist they let me know what's happening and the finally say, "Oh actually I can see your address isn't able to be couriered to, so we can refund you the shipping and you can pick it up." Okay, fine. She said they need to send the beds though from Victoria (I'm in QLD). That'll take up to 10 business days. In the whole eight days since I placed my order, the beds didn't move! And it took me three calls to find out what was happening!! No communications from them. I cancelled my order, and ordered new beds from Temple and Webster. They gave me a shipping notification within 12 hours of placing my order. Save your energy and shop elsewhere, this company is a joke.
14 January 2025
Unprompted review
Reply from Early Settler Furniture
Hello,
We’re really sorry for the frustration and confusion you experienced with your order. It's clear we fell short in providing the clear communication you deserve, and we apologise for that. We understand how important it is to have everything run smoothly, especially when setting up your home. We’ll be reaching out to you privately to address the situation and ensure it’s resolved. Thank you for your feedback.
Kind regards,
Early Settler Cutomer Service
Excellent efficient service from Jess.
Excellent efficient service from Jess.
16 January 2025
Unprompted review
Reply from Early Settler Furniture
Hi Karyn,
Thanks for the kind words! We’re so glad Jess could assist you. It’s great to hear you had an excellent and efficient experience with us. We're here anytime you need us, and we hope you enjoy your purchase!
Kind regards,
Early Settler Customer Service
Thank you
Thank you - a very simple buying experience and super fast customer service.
13 January 2025
Unprompted review
Reply from Early Settler Furniture
Hi Marcus,
Thanks so much for your kind words! We're thrilled to hear that your buying experience was smooth and quick. We always aim to make things as simple as possible for our customers. Hope you love your purchase! If you need anything else, just let us know.
Kind regards,
Early Settler Customer Service
Terrible Service
Thanks Warragul, Early Settler.
It does not matter, how often l go there, they are busy playing, on a computer or chatting.
I walked out again, like always after NO attempt, was made to serve me or anyone else while l was there.
14 January 2025
Unprompted review
Reply from Early Settler Furniture
Hi K,
We’re really sorry to hear about your experience at our Warragul store. It’s clear that we fell short in offering the service and attention you deserve. Your time is valuable, and we appreciate you bringing this to our attention. We’ll reach out to you privately to address this further and improve moving forward. Thank you for your feedback.
Kind regards,
Early Settler Customer Service
Great communication by email
Great communication by email
Rhys was very helpful
8 January 2025
Unprompted review
Reply from Early Settler Furniture
Hi Vicki,
Thanks for your kind words! We're so happy to hear that Rhys was able to assist you and make your experience smooth and easy. We’re always here to help with any other needs you may have. Wishing you all the best with your purchase—hope it brings plenty of joy to your home!
Kind regards,
Early Settler Customer Service
This is my first order from Early…
This is my first order from Early Settler Furniture. I ordered online and found them to be most helpful and respond to my messages immediatley. I'm looking forward to my order arriving soon and will be buying more from them in the future.
8 January 2025
Unprompted review
Reply from Early Settler Furniture
Hi Karen,
We’re so excited to hear that your first experience with us was a positive one! It’s great to know that our team was able to assist you quickly. We’re sure you’ll love your order and can’t wait to welcome you back for future purchases. Thanks for choosing Early Settler!
Kind regards,
Early Settler Customer Service
Friendly and proactive customer interaction
As always, the quality of furniture at Early Settler is very high, and the prices are very low! My customer experience, getting my sofas sent to Darwin, was so easy! Anisa researched the entire process for me and went out of her way to find me the best price. It was so refreshing, having a genuinely friendly and down to earth person on the other end of the phone!
30 December 2024
Unprompted review
Reply from Early Settler Furniture
Hi Kim,
Thank you so much for your kind words! We're so happy to hear Anisa could make the whole process smooth and easy for you. We're all about making our customers feel like family, and it’s great to know you had such a positive experience. Enjoy your new sofas when they arrive in Darwin!
Kind regards,
Early Settler Customer Service
Anisa was fantastic to deal with!
Anisa from the customer service team in Melbourne is the reason for this score, she was the most helpful, friendly and professional person I’ve dealt with in a very long time. I had been into stores multiple times over the previous two weeks and was (probably unrealistically) wanting to get an outdoor table that was ‘in stock’ but was told it was 2+ weeks delivery time to get it to me in Adelaide. I called the head office and asked what the chances are I’d be able to courier it privately and get it before Christmas. I even offered to pay full price to buy the display model in store, ANISA who I spoke to over the phone spoke to the store, spoke to the warehouse and tried everything she could to try and get me the table before Christmas. She followed up with me multiple times and as we speak it is on a truck on its way to Adelaide and I will be getting my table tomorrow morning.
She went above and beyond to try and help get my query resolved and made sure I was updated every step of the way. I am so thankful for Anisa and I hope you are well recognised for your efforts towards customer service.
23 December 2024
Unprompted review
Reply from Early Settler Furniture
Hi Dana,
We’re so grateful for your kind words! It’s wonderful to hear that Anisa went above and beyond to ensure you received your table in time for Christmas. We’re so glad to be part of your holiday season, and we’ll be sure to pass on your appreciation!
Kind regards,
Early Settler Customer Service
Excellent customer service
Excellent customer service, there was a discrepancy on the website pricing and the online agent ( Jess ) didn't want to keep me waiting, so she manually took the order and matched the discount.
Thank you
19 December 2024
Unprompted review
Reply from Early Settler Furniture
Hi Lisa,
Thank you so much for your feedback! We’re thrilled to hear that Jess was able to assist you promptly and resolve the pricing discrepancy. We’re all about making sure your experience is stress-free and enjoyable. We hope you love your purchase when it arrives—thanks for choosing us!
Kind regards,
Early Settler Customer Service
Great communication from the team
Great communication from the team, and very rapid responses to queries. Staff including Rhys, Michelle and Anisa were great to deal with.
19 December 2024
Unprompted review
Reply from Early Settler Furniture
Hi Joe,
Thank you so much for sharing your experience! We’re thrilled to hear that Rhys, Michelle, and Anisa were able to provide such helpful support. We’re all about making things easy and stress-free for you, and it's great to know we hit the mark. Looking forward to your next fabulous shopping experience!
Kind regards,
Early Settler Customer Service
We purchased the Kadara table and bench…
We purchased the Kadara table and bench seats. After a few days, the glue used for assembling the table started coming unstuck. Contacted Early Settlor and they were really helpful, providing options of compensation or replacement. Alison was very easy to deal with and helpful and responsive. We are going with replacement and Alison explained the process and timing. Couldn't be happier with Early Settlors response and support. Thank you.
17 December 2024
Unprompted review
Reply from Early Settler Furniture
Hi Hayden,
Thank you for sharing your experience! We're so glad Alison could assist you and make the process smooth and hassle-free. We take pride in providing responsive support to ensure your home stays exactly how you want it—wishing you many wonderful moments around your new Kadara table and benches!
Kind regards,
Early Settler Customer Service
Michael
If you’re looking for a driver who’s part chauffeur, part superhero,Michael is your guy. This absolute legend didn’t just drive; he delivered a masterclass in smooth rides and good vibes. Honestly, I half-expected him to pull a cape out of the glove box. Five stars aren’t enough—someone give this man a medal.
9 December 2024
Unprompted review
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