Eastwood Reviews 

248
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention the helpful staff members who provide expert guidance and wonderful communication during purchases. Many buyers find that items arrive quickly and appreciate the reliable quality of the various paints and tools available for their restoration projects. Though some customers experienced problems, reviewers noted challenges with unexpected paint color variations and damaged components upon delivery. Others also pointed out difficulties when dealing with customer service responses and very strict return policies. People occasionally encountered items missing from their packages or experienced unexpected delays with their shipments.

What people talk about most

Product

Clients share ambiguous opinions on product, as some consumers express deep satisfaction with custom OEM... See more

Order

Reviewers express mixed feelings regarding their order experiences. While some consumers praised fast... See more

Staff

Users describe positive interactions with staff, frequently highlighting knowledgeable sales personnel and... See more

Quality

Customers consistently note ambiguous experiences with quality, while some consumers praise the well built... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers praise the helpful staff, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is my second order with Eastwood and I’m very satisfied with my purchase and their service. I ordered Eastwood Rust Converter and Eastwood Rust Encapsulator Paint. My order arrived quickly and th... See more

Company replied

Rated 4 out of 5 stars

I ordered a touch up paint kit on July 9… but it did not arrive until July 25. So plan ahead. But the product is very good… with the primer, base color, pearl (metallic) and clear coat steps. The kit... See more

Company replied

Rated 3 out of 5 stars

Unfortunately the aerosol spray had no color/tint to it. Seems like it was just a clear I was spraying. Not worth the cost would have been better off to try a Rust Olem color that was close.

Company replied

Rated 5 out of 5 stars

Ross lended his true expertise to help me choose a specific product for my application. I was concerned that some obvious Eastwood product choices were not optimal for internal coating that would both... See more

Company replied


Company details

  1. Auto parts shop
  2. also in
  3. Car Body Parts Supplier
  4. Car Equipment Accessories Store

Written by the company

Since 1978 Eastwood as been designing innovative products for the Automotive DIY Community. Our in house designed products are made with our customers in mind.


Contact info

3.5

Average

TrustScore 3.5 out of 5

248 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(248)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Store is well organized and clean...nice displays. Employees gave informed recommendations, and guided my purchasing.....they couldn't be more helpful. I will be back.

30 April 2023
Unprompted review
Rated 5 out of 5 stars

Good quality productd!!

It's been a while since I purchased anything from Eastwood but came back from the good quality of product and and other merchandise I've purchased in the past.

17 April 2023
Unprompted review
Rated 5 out of 5 stars

Great fasteners, OEM quality.

Great fasteners with the quality that meets OEM standards and the compartments are divided and labeled for great organization. I would recommend them for various body or interior work on classic cars and trucks.

14 March 2023
Unprompted review
Rated 5 out of 5 stars

Fast shipping, good website

My order was shipped out the same day, website is good. Free shipping to Canada would encourage me to buy more often, except for that all is good.

3 March 2023
Unprompted review
Rated 1 out of 5 stars

QST 30/60 junk or lemon

I have had multiple failures of the start/run capacitors, controller and limit switch. The May 2022 fix included an updated controller and limit sw and I've replaced oil and filters as spec'd as well as PURCHASED the "recommended" water bottle and auto drain kits to drain H2O from the oil and minimize condensation in the tank and yet the unit has failed again, on a late Friday night when it was seeing no use just filling the tank and their gone for the weekend. It's not bad enough that customers have to install replacement parts, even replacing the QST 30/60 as was done the first time it was up to the customer to get this 400lb beast back on a pallet and in it's original shipping crate and prep for freight pickup to return as was the case with the first failure, since then it's been parts only. I will say they haven't charged me for replacements, I think this latest makes 6 failures of the first replaced unit, that's like 6 to 7 failures in about 3 years... I'm hoping Monday or sooner ha ha I'll get a call informing me that the unit is either poorly engineered and given a full refund for all expenses to date or a lemon which will be replaced by a quality unit or equivalent substitute but I'm not confident of any satisfactory mitigation of the issue and am hesitant to continue doing business with a company that sells such inferior products. I'll buy from Harbor Freight first if that's the case a lot of the same tool sources for less $$.
BC

4 March 2023
Unprompted review
Eastwood logo

Reply from Eastwood

Hi Bob! We are so sorry to learn of your experience. Unfortunately when it comes to replacing products there is no other option then asking the customer to package the return appropriately as shippers will not pick up the return unless it is prepared for shipping. Because of this we must rely on our customer to prep the return and there is simply no way around it.
We highly recommend speaking with our Technical Support if you are continuing to have issues with your product. While manufacturer defects are rare, they do happen and we can only apologise for any inconvenience this has caused.

Rated 1 out of 5 stars

Great product,terrible shipping

6 February 2023
Unprompted review
Eastwood logo

Reply from Eastwood

We are very sorry to learn shipping was not to your expectation. If you have not done so already, please be sure to contact Customer Support regarding any damages. Thank you

Rated 5 out of 5 stars

Mr G says, It's a buy!

Completed Mr. G's welding class in Hackensack, then started looking for a welder... not too big, not a toy, but just right. Got the Eastwood 180, does MIG gas/no-gas and includes a spooler for aluminum, is also 120/240 for maximum flexibility. Shipped in 1 day! So far I love it. Lots to learn but I don't think I'll out grow this.

4 February 2023
Unprompted review
Rated 1 out of 5 stars

There was a fraudulent charge on my…

There was a fraudulent charge on my PayPal for $400 fit an item shipped to Texas (I'm in Australia) contacted then multiple times, no response

29 January 2023
Unprompted review
Eastwood logo

Reply from Eastwood

Hello! We are so sorry to learn this happened! All fraudulent charges need to be reported by the account holder to the financial institution to be addressed. Thank you

Rated 5 out of 5 stars

More tools…more money

More tools…more money. Ordered a solid river kit. Came 2 days later. I have never had a bad experience with these guys and I have ordered a lot of stuff from them. Even had to send back a small welder because I wasn’t 100% satisfied with the process. I will continue to look here first for any future goodies that I just have to have. Keep up the good work guys and gals.

25 January 2023
Unprompted review

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