Eastwood Reviews 

248
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention the helpful staff members who provide expert guidance and wonderful communication during purchases. Many buyers find that items arrive quickly and appreciate the reliable quality of the various paints and tools available for their restoration projects. Though some customers experienced problems, reviewers noted challenges with unexpected paint color variations and damaged components upon delivery. Others also pointed out difficulties when dealing with customer service responses and very strict return policies. People occasionally encountered items missing from their packages or experienced unexpected delays with their shipments.

What people talk about most

Product

Clients share ambiguous opinions on product, as some consumers express deep satisfaction with custom OEM... See more

Order

Reviewers express mixed feelings regarding their order experiences. While some consumers praised fast... See more

Staff

Users describe positive interactions with staff, frequently highlighting knowledgeable sales personnel and... See more

Quality

Customers consistently note ambiguous experiences with quality, while some consumers praise the well built... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers praise the helpful staff, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is my second order with Eastwood and I’m very satisfied with my purchase and their service. I ordered Eastwood Rust Converter and Eastwood Rust Encapsulator Paint. My order arrived quickly and th... See more

Company replied

Rated 4 out of 5 stars

I ordered a touch up paint kit on July 9… but it did not arrive until July 25. So plan ahead. But the product is very good… with the primer, base color, pearl (metallic) and clear coat steps. The kit... See more

Company replied

Rated 3 out of 5 stars

Unfortunately the aerosol spray had no color/tint to it. Seems like it was just a clear I was spraying. Not worth the cost would have been better off to try a Rust Olem color that was close.

Company replied

Rated 5 out of 5 stars

Ross lended his true expertise to help me choose a specific product for my application. I was concerned that some obvious Eastwood product choices were not optimal for internal coating that would both... See more

Company replied


Company details

  1. Auto parts shop
  2. also in
  3. Car Body Parts Supplier
  4. Car Equipment Accessories Store

Written by the company

Since 1978 Eastwood as been designing innovative products for the Automotive DIY Community. Our in house designed products are made with our customers in mind.


Contact info

3.5

Average

TrustScore 3.5 out of 5

248 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(248)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Ok I have been restoring Classics for…

Ok I have been restoring Classics for over 20 years. Now I must share that Eastwood has many quality products, tools, paint etc that are fairly priced and delivered quickly. My experience is they care about their customers as they offer great all around service as well as products.

23 August 2023
Unprompted review
Rated 5 out of 5 stars

5 for customer service

5 for customer service. My stuff was damaged in shipping. Eastwood's handled it over the phone, on the spot, at their expense. Can't ask for better than that.

30 June 2023
Unprompted review
Rated 3 out of 5 stars

I really like the sockets with the…

I really like the sockets with the Teflon sleeves for protecting the wheels but when I got them one of the sleeves was broken in half so now it’s going to be just a big hassle to either send them back or go to the store for a replacement a simple inspection would’ve solve the problem, but whatever

29 July 2023
Unprompted review
Rated 5 out of 5 stars

Quality service and products

I have purchased from Eastwood several times, online and by phone. I’ve felt like the service is very good, and the products I purchased have been very good quality. I think service and quality products are very important to the folks at Eastwood.

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing tool

I’ve heard of Eastwoods being a car guy
but never dealt with them directly having seen what I wanted in a brake line tool
for tight bends I was all over it after all the right tool for the job is amazing…

23 July 2023
Unprompted review
Rated 5 out of 5 stars

I purchased the Evercoat Feather Fill…

I purchased the Evercoat Feather Fill for my husband's 59 ElCamino.
We couldn't find what he used years ago, so, we found this at Eastwood. He's pretty skeptical when it comes to different products. Well, he loves this product! It goes on like a dream! He is very happy!
Shipping was super speedy also!
Thank you Eastwood!

27 June 2023
Unprompted review
Rated 2 out of 5 stars

Lack of customer service.

Have been trying for three days to reset my password but never receive an email allowing the password change. called three times for assistance, their answer the system will not allow them to assist in password updates for security reason. Their system never sends a email to update my password. No one will take ownership and try to help. They say it my take up to 30 minutes to receive the password update email. Never arrives after three days. Not sure how they stay in business. Sent two emails to customer service, so far no replys.

22 May 2023
Unprompted review
Rated 1 out of 5 stars

It took over a week for my "in stock" product to ship

I ordered a Milwaukee drill over a week ago. At the time the posting for the product said it was in stock. Today is day 8 and the order is still shown as "processing". I called to check and she verified it was in stock, but couldn't reach the person in the shipping dept. and would call me back. UPDATE: I received an email that the product had been shipped.

13 May 2023
Unprompted review
Rated 1 out of 5 stars

the paper masking machine sub par…

the paper masking machine sub par quality i expected better from eastwood since they claim to be body shop suppliers the machine poor fitment i had to buy more screw to make i work right i got 15.00 off for the machine it rip and tears masking paper

3 May 2023
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for your feedback about The Eastwood Company. We apologize for any negative experience you may have had. We take all reviews seriously and appreciate your input. We strive to provide the best service to our customers and hope to have the opportunity to make things right.

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