Useless, I ordered an item and was told it would be delivered on March 26. I am still waiting for it. Each time I call i am told it will be delivered the next day but nothing. I have emailed them with... See more
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My order came 8 days later BUT Easyequipment customer service did best they can. cheeky delivery driver/s (third party) action caused that but hey! Good customer service , early to say something ab... See more
Company replied
We liked the price and the product looks excellent. The delivery was delayed which was inconvenient and when delivered the kerbside delivery meant we had to find help to man handle the unit over a co... See more
Company replied
Absolutely brilliant, really kind and helpful as I had a slight problem of one broken dinner plate. I had a replacement within a week. I also bought a deep fat fryer, again the guys were super help... See more
Company details
Written by the company
Welcome to EasyEquipment, where we redefine simplicity in commercial catering equipment solutions. With a steadfast commitment to quality and customer satisfaction, EasyEquipment has established itself as a trusted provider in the food service industry. At EasyEquipment, we specialize in offering a wide range of high-quality catering equipment and supplies to meet the diverse needs of our customers. Whether you’re a restaurant owner, a catering service provider, or a hospitality professional, we understand the importance of reliable, efficient equipment in your daily operations. Our product catalogue features everything from cooking appliances and refrigeration units to kitchen utensils and dining essentials, sourced from leading manufacturers known for their durability and performance. Each product is carefully selected to ensure it meets our stringent quality standards and delivers exceptional value. What sets EasyEquipment apart is our dedication to customer service excellence. We strive to make your purchasing experience as straightforward as possible, with knowledgeable support available to assist you at every step. Our team is committed to understanding your unique requirements and recommending solutions that best fit your business needs. Join countless satisfied customers who rely on EasyEquipment for their catering equipment needs. Discover why we are trusted by businesses nationwide for superior products, competitive pricing, and unparalleled service. Experience the ease of shopping for commercial catering equipment with EasyEquipment. Your success is our priority
Contact info
Bilbao Street, BL1 4HH, Bolton, United Kingdom
- 0333 3443 979
- sales@easyequipment.com
- www.easyequipment.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
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Absolutely terrible customer service
Absolutely terrible customer service, they sent the wrong product and even the wrong item that sent had an electrical issue but they still denying to refund or exchange
6 January 2025
Reply from EasyEquipment
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with the wrong product and the electrical issue. This is certainly not the level of service we strive to provide.
Our goal is to deliver an outstanding experience to our customers. However, there are unexpected incidents that might happen that are beyond our control and we're sorry that they happened to your order.
Your feedback is valuable to us, and we are taking steps to prevent such occurrences in the future.
Best regards,
Easyequipment
Delivered damaged commercial microwave
I ordered a commercial microwave from them and when it was delivered to my cafe during opening hours, the delivery guys driving a Salford van hire van delivered it and placed it on the floor iny cafe, pushed me into signing for it then made an excuse that i can unpakage it later then left in a rush.
When i said i was supposed to check it first they said i can do that later and left.
I unpackaged it and found a dent in the top. i phoned them immediately and they wanted proof of time of delivery and video footage. i sent them a photo and they replied back saying it shouldn't affect the operation of the microwave. How are they to know it wasn't dropped and some damage has been done to the inside.
they offered me £25 and then silence.
Stay away from this company. I asked them to collect it and replace it, again, no response. Read the google reviews on this company they are terrible.
6 January 2025
Unprompted review
Reply from EasyEquipment
Hi Carl,
Thank you for your feedback. We’re truly sorry to hear about the delivery experience and the damage to your microwave. This is not the standard of service we aim to provide. We understand your frustration with both the delivery process and the response to your concerns. While we do our best to resolve issues quickly, we recognize that communication can be improved. We appreciate you bringing this to our attention, and your feedback will be used to help us improve our service going forward.
Regards,
EasyEquipment
I had issue with their delivery
I had issue with their delivery, I had to chase them, spend alot of time on the phone and writing emails. The company wanted to charge me for the delivery claiming the come around and no one was in. I checked my cctv and found out they never come around the address. Once the payment is in their account they didn't seems to care about the customer. I regret buying from them.
10 December 2024
Reply from EasyEquipment
I appreciate your honest and constructive review. I regret that we failed to live up to your expectations of us.
Our goal is to deliver an outstanding experience to our customers. However, there are unexpected incidents that might happen that are beyond our control and we're sorry that they happened to your order.
We're now reviewing this with our team and partnering couriers to avoid this issue from happening again. Nevertheless, I hope this won't stop you from giving us another chance to give you the service you deserve.
All the best,
Easyequipment
Reply from EasyEquipment
Thank you for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easyequipment
I order display fridge they send me a…
I order display fridge they send me a microwave now they're asking for extra charge for delivery
2 January 2025
Reply from EasyEquipment
We appreciate your honest and constructive review. I regret that we failed to live up to your expectations of us.
Our goal is to deliver an outstanding experience to our customers. However, there are unexpected incidents that might happen that are beyond our control and we're sorry that they happened to your order.
We're now reviewing this with our team and partnering couriers to avoid this issue from happening again. Nevertheless, I hope this won't stop you from giving us another chance to give you the service you deserve.
All the best,
Easyequipment
Avoid Easy Equipment – Poor Service and Misleading Warranty
DO NOT BUY FROM THIS COMPANY
I’ve had a terrible experience with Easy Equipment. They take forever to respond, and their so-called "1-year warranty" is misleading. Instead of replacing faulty products, they only refund the remaining warranty days, which is frustrating and inconvenient—and not clearly stated in their terms and conditions.
I returned two blenders costing over £300 each. One didn’t even work when I opened it, and after sending a video (as requested), I had to wait over 7 weeks for a replacement. The other blender stopped working after just 4 months, and instead of a replacement, I was offered a partial refund. To make matters worse, I’m still waiting for the replacement blender they claimed to have sent—it hasn’t arrived yet.
Customer service is equally disappointing. Complaints are ignored (mine has been pending for over 8 weeks), and their phone lines are unreliable—calls often get disconnected, and no one follows up. The overseas customer service team struggles with communication due to language barriers, making the process even more frustrating.
I’ll never buy from this company again and strongly recommend others to purchase from reliable retailers like E Catering or Argos instead. Save yourself the headache!
9 January 2025
Unprompted review
Reply from EasyEquipment
I appreciate your honest and constructive review. I regret that we failed to live up to your expectations of us, and we sincerely apologise for any frustration or inconvenience this has caused. We understand how disappointing it must be to experience delays and confusion with both product replacements and customer service.
We take your feedback seriously and will review your case to address and better improve our service, including the delayed replacement and communication gaps. We strive to make our warranty process clear, and we’ll look into the situation to ensure transparency moving forward.
Your feedback regarding our customer service team is also valuable, and we’ll work on improving communication to prevent such issues in the future.
Thanks again for sharing your experience, and we hope to have the chance to regain your trust.
Best regards,
Easy equipment
communication really poor
communication really poor. fryer is way too small, belongs in a kids play room. no handles, no oil drain containers
25 November 2024
Reply from EasyEquipment
Thank you for reaching out and sharing your feedback. We are very sorry to hear that the product did not meet your expectations. We understand how disappointing it can be to experience quality issues with a purchase, and we sincerely apologize for any inconvenience this has caused.
Please know that we take quality control very seriously, and we are committed to ensuring all of our products meet the highest standards. We appreciate and value your feedback as it helps us improve our products and services. Nevertheless, I hope this won't stop you from giving us another chance to give you the service you deserve.
All the best,
Easyequipment
I have not used it yet but up till now…
I have not used it yet but up till now the service has been first class.
23 December 2024
Reply from EasyEquipment
Thank you for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easyequipment
Have the decency to ring me.
Have the decency to ring me.
I await that call any time after the 4th January.
I also want my money back for goods NOT supplied.
3 December 2024
Reply from EasyEquipment
Hi Ian,
We are really sorry for the mix-up with the wrong item and the delay with your return. I totally understand how frustrating this can be, and we want to assure you this is not the standard we aim for.
Someone from our team will reach out to you today to help get everything sorted. Thanks so much for your patience!
Regards,
EasyEquipment
Commercial microwave less than a year…
Commercial microwave less than a year not working and you told me warranty is expired
17 October 2024
Unprompted review
Reply from EasyEquipment
Hi,
Thank you for sharing your experience. We’re genuinely sorry to hear that your microwave stopped working so soon after purchase. We understand how frustrating this must be. Our warranty terms are set to ensure fairness, but we regret that this situation wasn’t resolved to your satisfaction. We appreciate your feedback and will take it into consideration.
Regards,
EasyEquipment
Reply from EasyEquipment
Thank you for sharing your positive experience with our community.
Your review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easyequipment
Very bad quality is say stain steel on…
Very bad quality is say stain steel on advert but is not and I called they not helping at all don’t purchase anything from them very bad quality and poor customer service
27 November 2024
Reply from EasyEquipment
Hi Kamal,
Thank you for your feedback. We’d like to clarify that the product is indeed stainless steel, but for optimal maintenance, especially with fryers, deep cleaning products are recommended to prevent build-up and maintain its appearance. We’ve previously sent instructions on how to properly clean the fryers, and we encourage following those steps to ensure long-lasting quality. We understand your frustration and appreciate your understanding.
Regards,
EasyEquipment
They have been great with their…
They have been great with their communication. Unfortunate the item became out of stock until new year but we sorted it. Very helpful staff. Will buy from here again.
10 December 2024
Reply from EasyEquipment
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easyequipment
Good delivery, but a little overpriced
The delivery was on time, but I believe we overpaid, as we’ve seen the same fridge available for £185 inc VAT, elsewhere
4 December 2024
Reply from EasyEquipment
Hi,
Thank you for your review. We’re glad to hear the delivery was on time, but we’re sorry to hear that you feel the price was higher than expected. We strive to offer competitive pricing, and we understand that price comparisons can be frustrating. We appreciate you bringing this to our attention and will certainly take your feedback into consideration moving forward.
Regards,
EasyEquipment
I had an extremely disappointing…
I had an extremely disappointing experience with Easy Equipment. I ordered a commercial plate warmer on 26th November and was told it would arrive by 29th November. It never arrived. After repeatedly contacting their customer service, I was met with vague responses and empty promises that someone would call me back with an update—no one ever did.
Despite multiple attempts to resolve the issue, I’m still waiting for either the product or a refund. The lack of communication and accountability is shocking for a business that claims to serve professionals. I would not recommend Easy Equipment to anyone who values reliability or customer service.
Avoid them if you can.
6 December 2024
Reply from EasyEquipment
I appreciate your honest and constructive review. I regret that we failed to live up to your expectations of us.
Our goal is to deliver an outstanding experience to our customers. However, there are unexpected incidents that might happen that are beyond our control and we're sorry that they happened to your order.
We're now reviewing this with our team and partnering couriers to avoid this issue from happening again.
Nevertheless, I hope this won't stop you from giving us another chance to give you the service you deserve.
Regards,
Easyequipment
still waiting for an order to be…
still waiting for an order to be returned after it was damaged in transit - - no contact from the team - no sign of a returned product, refund or communication without me calling them - truly awful customer experience
7 December 2024
Unprompted review
Reply from EasyEquipment
Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you've had. We understand how frustrating it is to deal with a damaged order and the lack of communication following that. This is certainly not the standard of service we aim to provide.
We take full responsibility for the delay in resolving this matter and acknowledge the poor communication you've encountered. Please know that we are actively reviewing your case to ensure a swift resolution.
To expedite the process, we encourage you to reach out directly to us at 0333 355 0535, and we'll make sure your return is processed promptly, along with any applicable refund. We truly value your business and are committed to addressing this issue to your satisfaction.
Thank you again for bringing this to our attention, and we hope to regain your trust moving forward.
Reply from EasyEquipment
Thank you so much for your valuable feedback! We truly appreciate your business and are delighted to have you as a customer.
We look forward to serving you again on your next purchase. If you have any questions or need assistance, please don’t hesitate to reach out.
Thanks again, and we hope to see you soon!
Appalling customer service
I have never experienced such appalling customer service. This company is the worst I have ever dealt with and does not care about customers one bit!
A commercial faulty dishwasher was delivered to my children’s day nursery business on 23/10/24. It was faulty on arrival and instead of changing it EasyEquipment sent an engineer out who could not fix it. Are asked for it be replaced with a brand new one and it was only 25/11/24 that a replacement arrived. I have had to fit a second machine now at my own expense which I find beyond belief.
I explained to EasyEquipment the impact this was having on staff moral and my nursery staff had to wash dishes by hand for 5 weeks. 2 staff left the business.
Despite asking multiple times for their complaints procedure they could not produce one. I will be taking legal action and urge customers NOT to use this company. They just do not care about customers.
23 October 2024
Reply from EasyEquipment
We sincerely apologize for the frustration and inconvenience you have experienced with both the faulty dishwasher and the delayed replacement process. Your concerns are completely valid, and we understand how this has impacted both your business and staff morale. This is not the level of service we strive to provide, and we truly regret that it has led to such a negative experience for you.
We want to assure you that this matter is being taken seriously, and we are reviewing how we can improve our communication and response times. We understand your request for the complaints procedure, and we apologize for the delay in providing this information. We will make sure to send you the details promptly.
Your feedback is valuable to us, and we are taking steps to prevent such occurrences in the future.
We hope to have the opportunity to serve you better next time.
Best regards,
Easy equipment
The service we received was brilliant…
The service we received was brilliant and the delivery people went out of their way to be helpful
21 November 2024
Reply from EasyEquipment
Thank you so much for your kind words! We're thrilled to hear that you had a brilliant experience and that our delivery team went above and beyond to assist you. Providing excellent service is always our goal, and feedback like yours makes it all worthwhile. We look forward to serving you again in the future!
Regards,
Easyequipment
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