Useless, I ordered an item and was told it would be delivered on March 26. I am still waiting for it. Each time I call i am told it will be delivered the next day but nothing. I have emailed them with... See more
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My order came 8 days later BUT Easyequipment customer service did best they can. cheeky delivery driver/s (third party) action caused that but hey! Good customer service , early to say something ab... See more
Company replied
We liked the price and the product looks excellent. The delivery was delayed which was inconvenient and when delivered the kerbside delivery meant we had to find help to man handle the unit over a co... See more
Company replied
Absolutely brilliant, really kind and helpful as I had a slight problem of one broken dinner plate. I had a replacement within a week. I also bought a deep fat fryer, again the guys were super help... See more
Company details
Written by the company
Welcome to EasyEquipment, where we redefine simplicity in commercial catering equipment solutions. With a steadfast commitment to quality and customer satisfaction, EasyEquipment has established itself as a trusted provider in the food service industry. At EasyEquipment, we specialize in offering a wide range of high-quality catering equipment and supplies to meet the diverse needs of our customers. Whether you’re a restaurant owner, a catering service provider, or a hospitality professional, we understand the importance of reliable, efficient equipment in your daily operations. Our product catalogue features everything from cooking appliances and refrigeration units to kitchen utensils and dining essentials, sourced from leading manufacturers known for their durability and performance. Each product is carefully selected to ensure it meets our stringent quality standards and delivers exceptional value. What sets EasyEquipment apart is our dedication to customer service excellence. We strive to make your purchasing experience as straightforward as possible, with knowledgeable support available to assist you at every step. Our team is committed to understanding your unique requirements and recommending solutions that best fit your business needs. Join countless satisfied customers who rely on EasyEquipment for their catering equipment needs. Discover why we are trusted by businesses nationwide for superior products, competitive pricing, and unparalleled service. Experience the ease of shopping for commercial catering equipment with EasyEquipment. Your success is our priority
Contact info
Bilbao Street, BL1 4HH, Bolton, United Kingdom
- 0333 3443 979
- sales@easyequipment.com
- www.easyequipment.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
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Unfortunately the item arrived damaged
Unfortunately the item arrived damaged, but I have to say great customer service and availability
8 July 2024
Reply from EasyEquipment
Hi Judith,
We apologize for the inconvenience caused by the damaged item. Your feedback is valuable, and we're actively working to improve our packaging and delivery processes to minimize such occurrences in the future. We appreciate your understanding and hope to serve you better next time.
Thank you for choosing EasyEquipment.
Best Regards,
EasyEquipment
Unfortunately, damaged on delivery.
The item turned up damaged. Something heard hit the box that the toast was in. One can only surmise it was possibly done in transit as I would hate to think anybody had sent a damaged item from the company itself. I have yet to bother pursuing the case directly as the dent in the toaster was minor, just disappointing when you’ve spent the best part of £140 on a toaster. The toaster itself is excellent. And I cannot fault the speed in which it was sent out to me. I will use this company again. Just fingers crossed, you find a better courier.
11 July 2024
Reply from EasyEquipment
Hi J Freeman,
Thank you for sharing your feedback with us. We're sorry to hear about the damage your toaster incurred during transit. We strive to ensure all items are securely packaged to withstand the rigors of delivery, but unfortunately, occasional mishaps can occur despite our best efforts.
We appreciate your understanding and are glad that despite the minor dent, you find the toaster itself excellent and were impressed with the speed of delivery. We aim to provide a smooth and efficient shopping experience, and your feedback helps us improve.
We look forward to serving you again in the future.
Best Regards,
EasyEquipment
Worse company to work with
Worse company to work with, do not pay one pounds to them , west my time and money
You guys joker , only when you took the money from my account they wear fast , delivery and customer service was maybe good for 1810 not for 2024.
Do not west any money to this company .
9 July 2024
Reply from EasyEquipment
Hi,
Thank you for bringing this negative experience to our attention.
Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error. Fortunately, in this instance, the stock arrived after a day and we managed to deliver the product swiftly.
Your feedback is valuable to us, and we are taking steps to prevent such occurrences in the future.
We hope to have the opportunity to serve you better next time.
All the best,
Easy Equipment
Reply from EasyEquipment
Hi,
Thank you for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
Reply from EasyEquipment
Hi,
Thank you for the wonderful review! We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
After 2 weeks item did not appear
After 2 weeks item did not appear, on the phone they promised me a full refund, by email, they told me there would have to be a restocking charge. Never again!
19 June 2024
Reply from EasyEquipment
Hi,
We understand your frustration regarding your order, and we appreciate your patience. Upon reviewing your order, after you requested a cancellation following the courier's collection, the item was marked as canceled upon arrival at their depot.
When we received your confirmation to proceed, we promptly instructed the courier to resume delivery to your local depot in the Highlands. This process could take longer due to transfers and the distance involved.
Given your decision to cancel again, we have halted the delivery despite incurring additional costs. To assist you, we will waive the abortive charges and delivery fees. However, since the item left our warehouse, a 25% restocking fee will apply.
We hope you understand that we cannot offer a full refund as we must adhere to our terms of sale.
Best Regards,
EasyEquipment
Everything was great
Everything was great, from ordering to delivery. Customer service double checked we had ordered the correct fryer re the fuel we use, they were very good and delivery notifications again very good.
8 July 2024
Reply from EasyEquipment
Hi Geoff,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
EasyEquipment
Reply from EasyEquipment
Hi Guy,
Thank you so much for your wonderful feedback! We're thrilled to hear that our product has met your satisfaction.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
Friendly Company
It is a really nice company to deal with, they are friendly and helpful, and keep you informed at all stages of the purchase.
12 June 2024
Reply from EasyEquipment
Hi Suzette,
Thank you for the wonderful review! We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
Good 😊 👍👍👍👍👍
4 July 2024
Reply from EasyEquipment
Hi,
Thank you for the wonderful review! We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
Good after 3 weeks we ordered
4 July 2024
Reply from EasyEquipment
Hi,
Thank you for your review.
Upon reviewing your order, we found that delivery took one week and your item was damaged in transit. Our representative promptly informed you that it was the last in stock. We arranged for a different item to be sent, which was delivered the next day. We are very sorry for this inconvenience and any trouble it caused. We are committed to serving you to the best of our abilities and appreciate your understanding. Thank you for choosing our company, and we look forward to assisting you further.
Best Regards,
EasyEquipment
Very good !!
13 June 2024
Reply from EasyEquipment
Hi,
Thank you for the wonderful review! We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
AVOID
AVOID! Terrible service and call centre teams and "managers" in the far east that can't actually help. I ordered a stainless steel table and paid extra for next day delivery. When it hadn't turned up 3 days later I called them. They eventually sent the tracking which showed it had been delivered and signed for. Neither me nor my neighbours had the parcel and they told me they'd chase the courier for gps delivery location. It was never forthcoming. (NB they use DX couriers who are renowned for being awful!) . When I asked for a refund to order elsewhere they stalled and told me I couldn't get a refund as it was showing delivered. I eventually gave up and requested a chargeback from my credit card.
26 June 2024
Unprompted review
Reply from EasyEquipment
Hi Mel,
Thank you for writing this review. We take pride in giving outstanding service and we’re saddened to see we missed the mark. We found your order and have endorsed this to our support. We value our customers and stand behind our work and would like the opportunity to make things right for you.
Please do not allow this isolated incident to stop you from giving us another chance. We are confident that your next experience will be worthy of a 5-star review which we both aim for. Thanks again for sharing your experience with us!
Best Regards,
EasyEquipment
Easy Equipment were very informative
Easy Equipment were very informative. I had to use the online chat a couple of times and was very satisfied with the outcome.
1 July 2024
Reply from EasyEquipment
Hi,
Thank you so much for your kind words! Your feedback is greatly appreciated and encourages us to continue providing excellent service.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
Absolutely shocking biggest con artists…
Absolutely shocking biggest con artists ever they need to go bust and stop ripping people off it wasn’t just the delay it was the customer service after and then even the parcel wasn’t delivered to my property and asking to cancel the order for 2 days and then told I’ve got to pay 25% back for it to be sent back tho I didn’t even receive the parcel rip off consumer rights what a load of crap so I’ve got my form to fill out for my refund my purchase price was £324.99 now they want me to pay for restocking fee £81.25 courier fee £75 plus vat £33.75 so my total refund is £202.49
And to let you know that I cancelled the order way before delivery and still being charged for it even tho it wasn’t dropped off so please be careful with this company and its been reported to consumer rights as this shouldn’t happen
1 July 2024
Reply from EasyEquipment
Hi,
Thank you for sharing your feedback.
We understand that the delivery delay has led to your request for a cancellation. While our logistics team will do everything possible to expedite your delivery, there may be unforeseen issues on the courier's end that are beyond our control. If any problems arise, our customer service team will promptly contact you to resolve them.
In this case your item was already at the courier's depot when you requested the cancellation, our cancellation policy, which you agreed to when placing the order, will be in effect.
We apologize for any inconvenience and appreciate your understanding.
All the best,
Easy Equipment
really quick service
27 June 2024
Reply from EasyEquipment
Hi Annette,
Thank you for the wonderful review! We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
NEVER EVER BUY FROM HERE!
NEVER EVER BUY FROM HERE!
£35 for one banqueting chair sleeve is DAYLIGHT ROBBERY!!
Furthermore to put 'Polyester 100' is misleading.
Just to add these are nowhere near market price. I have just brought 100 of these at £3 each.
3 July 2024
Unprompted review
Reply from EasyEquipment
Hi Manish,
Thank you for your feedback and I apologize for any confusion. The term "Polyester 100" refers to the material, indicating that the chair sleeve is made of 100% polyester, not the quantity.
Our pricing is in line with market rates and comparable to other suppliers. We strive to offer competitive prices while maintaining high quality.
Our team will be in touch shortly to discuss your concerns further. We are here to assist with any questions you may have.
All the best,
Easy Equipment
Product is great
Product is great, love it. Delivery, packaging and communication was also top star.
25 June 2024
Reply from EasyEquipment
Hi Sue,
Thank you so much for your kind words! We're thrilled to hear that you love the product and found our communication exceptional.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
Great stick blender product
Great product, plus excellent customer service can’t fault thanks warren 👍🤠
24 June 2024
Reply from EasyEquipment
Hi Mary,
Thank you for your fantastic review! We're thrilled to hear that you're happy with your purchase and our service.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
Excellent communication all the way…
Excellent communication all the way through my purchase, very helpful in understanding my needs.
24 June 2024
Reply from EasyEquipment
Hi David,
Thank you for your wonderful review! We're delighted to hear that you appreciated our communication and found our team helpful in understanding your needs.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
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