Useless, I ordered an item and was told it would be delivered on March 26. I am still waiting for it. Each time I call i am told it will be delivered the next day but nothing. I have emailed them with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My order came 8 days later BUT Easyequipment customer service did best they can. cheeky delivery driver/s (third party) action caused that but hey! Good customer service , early to say something ab... See more
Company replied
We liked the price and the product looks excellent. The delivery was delayed which was inconvenient and when delivered the kerbside delivery meant we had to find help to man handle the unit over a co... See more
Company replied
Absolutely brilliant, really kind and helpful as I had a slight problem of one broken dinner plate. I had a replacement within a week. I also bought a deep fat fryer, again the guys were super help... See more
Company details
Written by the company
Welcome to EasyEquipment, where we redefine simplicity in commercial catering equipment solutions. With a steadfast commitment to quality and customer satisfaction, EasyEquipment has established itself as a trusted provider in the food service industry. At EasyEquipment, we specialize in offering a wide range of high-quality catering equipment and supplies to meet the diverse needs of our customers. Whether you’re a restaurant owner, a catering service provider, or a hospitality professional, we understand the importance of reliable, efficient equipment in your daily operations. Our product catalogue features everything from cooking appliances and refrigeration units to kitchen utensils and dining essentials, sourced from leading manufacturers known for their durability and performance. Each product is carefully selected to ensure it meets our stringent quality standards and delivers exceptional value. What sets EasyEquipment apart is our dedication to customer service excellence. We strive to make your purchasing experience as straightforward as possible, with knowledgeable support available to assist you at every step. Our team is committed to understanding your unique requirements and recommending solutions that best fit your business needs. Join countless satisfied customers who rely on EasyEquipment for their catering equipment needs. Discover why we are trusted by businesses nationwide for superior products, competitive pricing, and unparalleled service. Experience the ease of shopping for commercial catering equipment with EasyEquipment. Your success is our priority
Contact info
Bilbao Street, BL1 4HH, Bolton, United Kingdom
- 0333 3443 979
- sales@easyequipment.com
- www.easyequipment.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from EasyEquipment
Hi,
Thank you for your fantastic review! We're thrilled to hear that you found the ordering process seamless and the delivery fast.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
Reply from EasyEquipment
Hi,
Thank you so much for your kind words! We're thrilled to hear that you were satisfied with our super quick delivery and found our pricing great.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
Very bad service
Ordered a few weeks ago, item never arrived. No update on the status of my order or whatsoever. Until I chased you and thats the only time your customer service contacted me. I requested for refund, I send my bank details. Now same thing, no update when will I received my refund. Please just send back my money.
16 June 2024
Unprompted review
Reply from EasyEquipment
Hi Katrina,
After investigating your case, it appears that the courier misplaced your unit, which is both unexpected and out of our control. We understand how frustrating this situation is, and we regret any inconvenience this has caused.
We have addressed all your emails and calls promptly, and your refund request was processed as soon as we received your bank details. Apologies if you still felt unsupported. The delay in communication was not intentional.
We want to mention that we hugely appreciate your patience and we're hoping to serve you better in the future.
All the best,
Easy Equipment
Very poor service even sent me emails…
Very poor service even sent me emails daily saying it it would be with me nxt day but wasnt then told it was out of stock
19 June 2024
Reply from EasyEquipment
Hi,
Thank you for bringing this negative experience to our attention.
We strive to maintain 100% accuracy in our inventory. However, occasionally, errors can occur. Fortunately, in this instance, the stock arrived after a few days and we managed to deliver the product swiftly.
Your feedback is valuable to us, and we are taking steps to prevent such occurrences in the future.
We hope to have the opportunity to serve you better next time.
All the best,
Easy Equipment
Always read the small print on terms…
Always read the small print on terms and conditions as there’s are reaily awful As they charge you £150 min restocking charge which is extortionate even if it has not been delivered all they have to do to meet there t and c is send an email that it’s been dispatched and it wansnt in transit as it was deliver 3 days after that
Wish I had ordered it from nisbets would have cost me more but they’re always there to help you and it wouldn’t cost you extra to cancel an order
19 June 2024
Reply from EasyEquipment
Hi,
Thank you for sharing your feedback with us.
We reviewed the order and we discovered that you wish to cancel the order due to the probability that it will not fit. Unfortunately, when you requested this, the product was already in transit.
We understand your concern and want to clarify that an order summary is provided. This summary allows you to verify the details and specifications of the item, helping you to determine if it will fit your requirements. We encourage all our customers to carefully review this summary to avoid any potential issues.
All the best,
Easy Equipment
Easy to order
Easy to order. Speedy delivery
Product sold is as advertised very happy with my purchase ill be ordering again soon for my new shop
18 June 2024
Reply from EasyEquipment
Hi,
Thank you for your fantastic review! We're thrilled to hear that you found the ordering process seamless and the delivery fast.
We look forward to serving you again soon for your new shop
All the best,
Easy Equipment
It's very good.in working but when we…
It's very good.in working but when we got delivery there was no assembly guidance available.
18 June 2024
Reply from EasyEquipment
Hi,
We're glad to hear that your product is working well and apologise for the inconvenience caused by the absence of the assembly guidance. Normally, you can find the instruction manual inside the cabinet.
If you still need support about the installation, please email our customer service and we will promptly provide you with the necessary instructions or any further assistance you may need.
All the best,
Easy Equipment
Reply from EasyEquipment
Hi,
Thank you for your positive feedback! We're delighted to hear that your cooler is working again.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
Never order again from this company
Never order again from this company
Never helped when I called
Overcharged for the items, then wanted to charge after I called where my items were premium delivery n top for delivery another £59
When I asked to cancel the order as it was too late to be delivered i was told Iwould have to pay 20% of the delivery if I cancelled which worked out at over £200
Still haven't items after over a week and they guaranteed 3 day delivery.
Shocking service.
17 June 2024
Reply from EasyEquipment
Hi Michael,
Thank you for reaching out and letting us know about your experience.
Firstly, I apologize if you felt unsupported when you called. We listened to the call and the representative was courteous and did his utmost to assist you.
Regarding the delivery charges, our standard delivery window is between 8 AM and 6 PM. Requests for delivery outside these hours, such as after 9 AM due to road restrictions, are considered premium deliveries and are subject to an additional fee. This fee covers the extra logistical arrangements necessary to meet these specific requirements.
Concerning your request to cancel the order, cancellations while an order is in transit, do incur abortive charges. This is because once an item is in transit, costs related to shipping, handling, and restocking have already been incurred.
We are glad to see that your order arrived without any delay at your requested delivery address.
All the best,
Easy Equipment
Great service and Great communication…
Great service and Great communication I have used the product 5*
17 June 2024
Reply from EasyEquipment
Hi Ingrid,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our service and product.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
I am writing yet another review to…
I am writing yet another review to express my ongoing frustration and dissatisfaction with Easy Equipment. After my initial complaint regarding the undelivered order and the poor handling of the situation, I was contacted by the company with a promise that they were "investigating the issue" and that I should keep my lines open for further updates. However, it has now been three days since that communication, and I have not received any further updates or resolutions from Easy Equipment.
This prolonged silence is unacceptable and further exemplifies the lack of professionalism and customer care that seems to be the standard operating procedure for this company. My order remains undelivered, and my attempts to get meaningful updates have been met with nothing but empty promises.
To add insult to injury, when I inquired about obtaining a refund, I was informed that they would deduct 25% of the total amount as a cancellation fee. This is absolutely ridiculous and entirely unfair, considering the delay and the severe inconvenience they have caused. This exorbitant fee feels like a punitive measure designed to discourage customers from pursuing refunds, further trapping them in a cycle of poor service and unfulfilled promises.
In summary, my experience with Easy Equipment has been one of the most disappointing and frustrating customer service encounters I have ever had. Their failure to deliver my order, coupled with their inadequate communication and unjust refund policy, highlights a significant lack of integrity and respect for their customers. I strongly advise anyone considering doing business with Easy Equipment to reconsider and seek more reliable alternatives.
23 June 2024
Unprompted review
Reply from EasyEquipment
Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you’ve encountered with your order and our communication. This is certainly not the level of service we strive to provide, and I completely understand your disappointment.
We can assure you that your concerns are being taken seriously. This has been escalated to our team, and we are continuously working to improve better.
Your feedback is valuable to us, and again we are taking steps to prevent such occurrences in the future.
We hope to have the opportunity to serve you better next time.
Best regards,
Easy equipment
Your description of the product was not…
Your description of the product was not wrong just inadequate as a result we bought the wrong ice machine!
22 May 2024
Reply from EasyEquipment
Hi,
Thank you for sharing your experience with us. I understand your disappointment with the description provided on our website which led you to purchasing the wrong ice machine.
I've reviewed your order and found your concern about the drain pump that causes your machine not to make ice. I understand that there are circumstances where we might overlook other details of the goods we're purchasing and only realise it later after receiving it. In this instance, you might have thought that the ice machine has a drain pump and not a gravity drain, which is part of your consideration in getting an ice machine for your business. I apologise for any inconvenience it has caused you.
We'll take note of your feedback and we'll look into ways that we can improve our website.
Best Regards,
Eithan W.
Customer Service Manager
Smooth transaction
Great service from start to finish .Goods delivered on time .the product is as described and functioning as it should .would recommend
10 June 2024
Reply from EasyEquipment
Hi Pizzaza,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
Product Arrive in Time
10 June 2024
Reply from EasyEquipment
Hi Keshar,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
The delivery guy was very friendly and…
The delivery guy was very friendly and helpful and helped me place the equipment In the required place 😊
20 May 2024
Reply from EasyEquipment
Hi Gary,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
Right from ordering to delivery the…
Right from ordering to delivery the service was excellent
6 June 2024
Reply from EasyEquipment
Hi Simon,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
Ordered a pannini hot press after 2…
Ordered a pannini hot press after 2 weeks I called the company regarding delivery the member of staff I spoke to made no sense whatsoever and mentioned that is was company policy to hold items for a period of time even though the order was paid for imedideatly! I was promised a call back from accounts which never happened.
Anyway the press was delivered 2 days later I had not read the reviews on this company until after ordering so when the machine came I opened it while the driver was still on site to my amazement the thing appeaed perfect the only part I didn't check was the two plugs on taking them out of the bubble wrap both plugs were smashed beyond use
On a positive note the press workes very well however I would not have the confidence to use this company again.
5 June 2024
Reply from EasyEquipment
Hi Lisa,
Thank you for sharing your experience with us. I'm sorry that we failed to meet your expectations of us and provide timely communication regarding the status of the order.
I understand your concern and disappointment with the delays in the delivery of your order and receiving it with the damaged plug. Rest assured that we'll work on these opportunities to provide you with the exceptional service we're known for. I have forwarded your concern to our D&R team to assist you with the damaged plug.
Thank you for your patience and understanding as we navigate this situation together. If you have any other questions or need clarifications, feel free to contact us again.
Best Regards,
Eithan W.
Customer Service Manager
Reply from EasyEquipment
Hi Mr. Carney,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
Awful company
Advertising products that are out of stock for next day delivering and can’t even inform customers .second time this has happened to us
4 June 2024
Reply from EasyEquipment
Hi Simon,
Thank you for sharing your experiences with us. I understand the importance of a timely update for you and your business. I regret that we failed to communicate your order status to you. I apologise for the inconvenience this has caused you.
We always appreciate the feedback of our customers, whether good or bad, as it will help us improve and give excellent service to our customers. We cannot do it without your help. Rest assured that we will work on these opportunities to serve you better with your next purchase.
Best Regards,
Eithan W.
Customer Service Manager
Pot customer service
The product isn’t what I needed, and have called, emailed for details how to return item, it’s in opened, have had no response from them, I will raise it with my bank to get a refund.
3 June 2024
Reply from EasyEquipment
Hi David,
Thank you for bringing this to our attention. I'm sorry to hear that no one has yet responded to your return request.
I have already endorsed this to our aftersales team. Someone from our team will contact you within the day.
Thank you for your understanding.
Best Regards,
Eithan W.
Customer Service Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.