easyfinancialReviews 

1,051
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 563 reviews, reviewers had a great experience with this company. Many customers praise the staff for being polite, informative, and helpful with their queries, often going above and beyond to assist. The service provided is frequently described as excellent, with consumers appreciating the professionalism and efficiency of the process, making it easy to understand and fast. Customer service is also highlighted as outstanding, with many people noting the kindness, understanding, and attention received from representatives. However, some people were dissatisfied with the payment terms and high interest rates, feeling that they pay significantly more than the initial loan amount and that the process lacks transparency. Additionally, a few customers mentioned issues with receiving the correct loan amount or experiencing challenging collection tactics for missed payments.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service, praising the helpfulness and efficiency of... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting helpful, polite, and... See more

Payment

People report ambiguous experiences with payment, with many expressing significant frustration over high... See more

Price

Reviewers highlight significant dissatisfaction with pricing, primarily due to extremely high interest rates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sankeit is such an amazing member of your staff. He is always very polite, informative and helpful with all of my queries. Just hearing his voice makes my experience with easyfinancial such a treat. G... See more

Company replied

Rated 5 out of 5 stars

Nothing is more satisfying to me as when people do their job correctly. I dealt with Easy in Kanata Centrum and the level of professionalism was mind-blowing. Anurag from Branch 2566 answered all ques... See more

Company replied

Rated 5 out of 5 stars

Easy financial really helped me alot. Shiwali at the langstaff branch is an amazing financial representative. She walked me through the process every step of the way. I highly recommend her. When... See more

Company replied

Rated 5 out of 5 stars

It’s very helpful for me in the difficult situation. Sarada did wonderful service with me. She did polite, respectful, fast and clear communication. Excellent. Thanks for her. Also, when talking over... See more

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Services
  3. Car finance and loan company
  4. Loan agency
  5. Non-bank financial service

Written by the company

easyfinancial is committed to providing Canadians with accessible, responsible, and personalized borrowing solutions. The company focuses on helping customers build their financial confidence through clear terms, compassionate support, and a straightforward application process. Whether customers are working to improve their credit or need support during life’s unexpected moments, easyfinancial is dedicated to helping them move forward.


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
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1-star

Asks customers to review

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4.1

All reviews

(1,051)

631 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely terrible company

Absolutely terrible company, borrowed 3700$ and have been making on time weekly payments every week of 60 dollars for a year. Looked at my balance and only 500 was paid for. Understandable that I signed for a higher interest rate of 35% because at the time I needed the money and this was all that was available. But now upon calling them and requesting my documents I apparently signed for additional insurance that was not properly explained to me and I didn't even know about.

When I contacted their customer service, they're only response was " but you signed sir ". Truly despicable people. Definitely learned a hard lesson but praying on people is absolutely Horrible.

18 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 5 out of 5 stars

Excellent customer service from Sankit

Excellent customer service from Sankit. He is very polite, efficient and professional.
He is very helpful. I had a great experience with this call.

18 April 2026
Unprompted review
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Reply from easyfinancial

Hi Vina, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Involved personnel were very thorough…

Involved personnel were very thorough in accurately reviewing my needs and financial situation are then providing best options for me.

17 April 2026
easyfinancial logo

Reply from easyfinancial

Hi William, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

The lady named Arvinder is amazing

The lady named Arvinder is amazing. She took care of me and helped me very professionally and made me feel very comfortable in doing so, I couldn’t have asked for better service from her.

16 April 2026
Unprompted review
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Reply from easyfinancial

Hi Cody, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team! She would love your feedback and we too also think she is amazing.

Rated 5 out of 5 stars

Arvinder

Arvinder, she is good and listened very carefully. and he is very helpful.

15 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Manroop, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

Do NOT use this service

Do NOT use this service! Paying them 500$/month and my principal hasn’t budged,in YEARS !This is a trap you have a very very hard time getting out of,if I knew then what I know now,I NEVER would have even CONSIDERED! this awful loaning institution,if I stop one poor soul from this endless cycle of paying it “down”, but seeing no progress on the bottom line,writing this review was worth it,haven’t missed a single solitary payment in four plus years as well,don’t get sucked in like I did!

16 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 5 out of 5 stars

Mary was very nice explained everything…

Mary was very nice explained everything to me through n through I was very pleased with her. Thank you again Mary.

13 April 2026
Unprompted review
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Reply from easyfinancial

Hi Tammy, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Efficient and Caring

The efficiency of the proces that helped me when I really needed that help. Staff is so kind and professional, especially Dina.

12 April 2026
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Reply from easyfinancial

Hi Miguel, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Simone was awesome

Simone was, is amazing and very friendly and understanding and during the times we are in she went above and beyond. thank you so much.

24 March 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Mike, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 1 out of 5 stars

Watch out

This Company that goes hand and hand with Spring Financial did a very bad move with my credit rating. It dropped 25 points due to a lie.
I was under the assumption that I was told the interest rate would be 9.99%
But it was 36%,
Of course I declined based on this lie, but the damage is done with my credit rating.
Horrible Horrible experience

4 March 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 1 out of 5 stars

This financial institution they are…

This financial institution they are thieves and not competent in what they are doing a complete lies and they don't even go by the documents but to cheat you and add extra to what you're not supposed to pay. Be care about them. They don't mean what is written In the documents. Stay away

21 March 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-502-3279 so we can review the issue together and work toward a resolution.

Rated 1 out of 5 stars

They say they approve all credit types…

They say they approve all credit types , but they don’t even respond to emails or phone calls and wen u finally get ahold of someone they deny you instantly, if your younge and still working on building credit don’t waste your time

2 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 5 out of 5 stars

the best

They have been my helper, and I really appreciate them for helping people all over Canada, very understanding and may God continue to let this business grow to the next level.

12 December 2025
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Aslam, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 1 out of 5 stars

So i took a very small loan of 6100…

So i took a very small loan of 6100 total. Yes i missed a few oayments that were defered. She said ot added about 1800 intrest. Ok fine but i made 21 payments which come to total of 5700 and they are saying i still owe more then what i originally started with after almost 3 years of paying. I will never do any bussiness with them again or easy home which i have been a customer of for years. Since they are connected to this scam of a lender. They rip off the people who are in a bind for the moment. DO NOT DO BUSSINESS WITH THEM. AND DONT WRITE SAYIMG TO CALL I ALREADY CALLED AND U STILL TRYIN TO SAY THE SAME THING. TOILET PAPER MATH IS WHAT UR DOING.

1 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 5 out of 5 stars

I have a question about this company

I have a question about this company
Company said I was approved for 3 thousand but they want me to pay a hundred and fifty up front anybody else been throug this, is this legit or a scam?

31 March 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Thank you for sharing your concerns, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 5 out of 5 stars

Amit was super efficient

Amit was super efficient, answered my questions promptly and in a satisfactory manner. He was also very empathetic of my situation and offered a great solution. Thank you, Amit!

1 April 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi JaCate, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Staff great

19 March 2026
easyfinancial logo

Reply from easyfinancial

Hi Joanne, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

No Pressure

Amit was efficient in assisting with exactly what I was requesting without any additional pressures.

31 March 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Mardell, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Approval Process

the speed and efficincy of tne approval process

22 March 2026
easyfinancial logo

Reply from easyfinancial

Hi Mohammad, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

I had the pleasure of dealing with a…

I had the pleasure of dealing with a representative named Sankeit today and on one previous occasion. As a previous call centre manager it was refreshing to have someone who listened attentively, addressed the issues, empathized and make you feel comfortable about his abilities. By far one of the best experiences I’ve had dealing with people on the phone. It’s good to know that there are still some who have an appreciation for what they do when handling customers.

25 March 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Christopher, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

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