easyfinancial Reviews 1,037

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 563 reviews, reviewers had a great experience with this company. Many customers praise the staff for being polite, informative, and helpful with their queries, often going above and beyond to assist. The service provided is frequently described as excellent, with consumers appreciating the professionalism and efficiency of the process, making it easy to understand and fast. Customer service is also highlighted as outstanding, with many people noting the kindness, understanding, and attention received from representatives. However, some people were dissatisfied with the payment terms and high interest rates, feeling that they pay significantly more than the initial loan amount and that the process lacks transparency. Additionally, a few customers mentioned issues with receiving the correct loan amount or experiencing challenging collection tactics for missed payments.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service, praising the helpfulness and efficiency of... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting helpful, polite, and... See more

Payment

People report ambiguous experiences with payment, with many expressing significant frustration over high... See more

Price

Reviewers highlight significant dissatisfaction with pricing, primarily due to extremely high interest rates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sankeit is such an amazing member of your staff. He is always very polite, informative and helpful with all of my queries. Just hearing his voice makes my experience with easyfinancial such a treat. G... See more

Company replied

Rated 5 out of 5 stars

Nothing is more satisfying to me as when people do their job correctly. I dealt with Easy in Kanata Centrum and the level of professionalism was mind-blowing. Anurag from Branch 2566 answered all ques... See more

Company replied

Rated 5 out of 5 stars

Easy financial really helped me alot. Shiwali at the langstaff branch is an amazing financial representative. She walked me through the process every step of the way. I highly recommend her. When... See more

Company replied

Rated 5 out of 5 stars

It’s very helpful for me in the difficult situation. Sarada did wonderful service with me. She did polite, respectful, fast and clear communication. Excellent. Thanks for her. Also, when talking over... See more

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Services
  3. Car finance and loan company
  4. Loan agency
  5. Non-bank financial service

Written by the company

easyfinancial is committed to providing Canadians with accessible, responsible, and personalized borrowing solutions. The company focuses on helping customers build their financial confidence through clear terms, compassionate support, and a straightforward application process. Whether customers are working to improve their credit or need support during life’s unexpected moments, easyfinancial is dedicated to helping them move forward.


Contact info

4.0

Great

TrustScore 4 out of 5

1k reviews

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Rated 1 out of 5 stars

My loan was approved

My loan was approved, and no money has been deposited into my account.
This is an absolutely ridiculous system you have.

24 February 2026
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Reply from easyfinancial

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-502-3279 so we can review the issue together and work toward a resolution.

Rated 5 out of 5 stars

The speed I got my loan was fast

The speed I got my loan was fast! And cindy was great to work with!!

24 February 2026
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Reply from easyfinancial

Hi Tom, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Himanshu Ranjan was a great help at…

Himanshu Ranjan was a great help at easy financial. He made everything an easy experience for me and was very helpful!

21 February 2026
Unprompted review
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Reply from easyfinancial

Hi Victoria, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

got a loan 2 plus years ago 7000 they…

I got a loan 2 plus years ago 7000 they told me the interest rate would go lower if u keep up to date ...they are charging me 45 percent o. This i pay 500 month never miss and im still.paying that they r thieves I called amd said im no longer paying then mind u I have no payed over 14 000 for a 7000 loan they stalk me they are disrespectful,rude and very unperfessiomal they skim read u the agreement on purpose its disgusting they can do this at this rate dundurn easy home u all should be ashamed ur buisness style everything ... they dont forfill there end and then they act like im the ass ... I Will not pay 45 percent for 2 years and u act lile I didn't pay u .. u all should be in prison ur sick and twisted money theves be careful people this place is a hudge scam ovi people working there are skimming

20 February 2025
Unprompted review
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Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 5 out of 5 stars

Good customer service.

16 February 2026
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Reply from easyfinancial

Hi Lenord, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

Everyone even contemplating approaching them… RUN!

Everyone even contemplating approaching this venue for any form of financial assistance, be advised that THEY will take the interests first, then apply your payments to the principal.
I realized this 2 years after loan initiated and my principal NEVER went down. They were evidently placing ALL payments made to pay their interests FIRST and loan never went down for these 2 years. So I opted for consumer proposal and they got nothing. I feel better now

12 November 2025
Unprompted review
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Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 5 out of 5 stars

This is a shout out to Phillip Hasfal!!

This is a shout out to Phillip Hasfal for the amazing job he did with a huge frustration/complaint that I had with company based on someone else’s error.

Phillip was professional, courteous, kind, knowledgeable and, his calming, compassionate and confident voice/attitude made it such a joy to deal with him.

He followed through 200% on his promise and over delivered.

Two more things: most client service folks would rather be tortured than apologize for client’s pain, but Phillip was such a breath of fresh air! He immediately apologized for someone else’s mistake!

The second thing is, after such an amazing experience, I asked how I could show appreciation and, he immediately added his direct report, Emily’s name. That - is true servant leadership!!

Many many thanks to Phillip! You should be promoted and should run global training on how service and leadership can be done excellently well.

Thank you, Emily for taking the time to hear me out and transferring me to Phillip.
Great service! Thank you for the excellent leadership, problem-solving and client service, Phillip Hasfal!

12 February 2026
Unprompted review
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Reply from easyfinancial

Hi Bola, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial and leaving such a wonderful review!

Rated 1 out of 5 stars

Excessive amount of interest rates and wage garnishment

Excessive amount of interest rates. Threatening wage garnishment after a single missed payment. Absolutely Terrible. Do not go here. I highly regret going to them

9 February 2026
Unprompted review
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Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 5 out of 5 stars

Wonderful employees. Fast and easy process

The person who processed my application was very helpful and wonderful to deal with. She made the process very easy and fast.

12 February 2026
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Reply from easyfinancial

Hi Sarah, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

The friendly people made u feel…very comfortable and kind

The friendly people made u feel comfortable and was ready to listen and help in every way
I went to the shoppers world branch and was greeted by kartick who me was so helpful and ready to get me the fund I needed in no time
Thank u kartick for your help

10 February 2026
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Reply from easyfinancial

Hi Phoolmatie, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

I never accept a loan from them

I never accept a loan from them. never applied but yet they cal me over and over again stating that I have a loan that has been aprooved...I do not need 35% rates loans. stop harrassing me

9 February 2026
Unprompted review
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Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 5 out of 5 stars

Amanjot

Amanjot, was helpful, she was clear, and she was quick. She got things done as she said she would.

30 January 2026
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Reply from easyfinancial

Hello, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

Applied for a loan to get by with money…

Applied for a loan to get by with money to feed myself. I filled the paperwork online and had him call me today for the loan. Sent him all my bank statements to his email and was denied the loan today. Boycott easy financial at all costs they will denied you the loans. Had a $10,000 ready for me today. They didn't follow their ceo mission statements for good credit bad credit income or no income for loans. General hummel out

8 February 2026
Unprompted review
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Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 4 out of 5 stars

Staff was knowledgeable.

Staff was helpful, knowledgeable and friendly.
Explained loan contract throughly.

7 February 2026
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Reply from easyfinancial

Hi Marguerite, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Easy financial really helped me alot

Easy financial really helped me alot.
Shiwali at the langstaff branch is an amazing financial representative. She walked me through the process every step of the way. I highly recommend her.
When all else fails financially, I implore you to visit easy financial especially the 8280 Highway 27 location.
Mike

6 February 2026
Unprompted review
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Reply from easyfinancial

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial

Rated 5 out of 5 stars

Nice people to deal with and good…

Nice people to deal with and good customer service quick response

6 February 2026
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Reply from easyfinancial

Hi Rallin, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 1 out of 5 stars

They accepted my offer but didn't reflect it in the agreement

I made them an offer to settle my account, the rep told me that would work and that they had sent me updated documents to sign. They told me I had to sign immediately because my account would go to collections. When I finally got the documents, it turned out they were referring to documents they had sent me previously that doubled the amount I had offered them. They attempted to bully me into signing the fraudulent forms.

5 February 2026
Unprompted review
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Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 2 out of 5 stars

Went to see if I could get another loan

Went to see if I could get another loan
Told me no that you have to wait 1 year to refinance. Was never told that. Please ask questions and get the full information. Would not recommend. Very hight interest rates.

4 February 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 1 out of 5 stars

I was quoted a loan for 24 months

I was quoted a loan for 24 months, as the agent explain everything and review single pages of the contract she said its 24 months at the end when i review it from their app, my loan is actually payable in 48 months.Very dissapointing

4 February 2026
Unprompted review
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Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can help review the situation in more depth.

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