easyfinancialReviews 

1,049
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 563 reviews, reviewers had a great experience with this company. Many customers praise the staff for being polite, informative, and helpful with their queries, often going above and beyond to assist. The service provided is frequently described as excellent, with consumers appreciating the professionalism and efficiency of the process, making it easy to understand and fast. Customer service is also highlighted as outstanding, with many people noting the kindness, understanding, and attention received from representatives. However, some people were dissatisfied with the payment terms and high interest rates, feeling that they pay significantly more than the initial loan amount and that the process lacks transparency. Additionally, a few customers mentioned issues with receiving the correct loan amount or experiencing challenging collection tactics for missed payments.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service, praising the helpfulness and efficiency of... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting helpful, polite, and... See more

Payment

People report ambiguous experiences with payment, with many expressing significant frustration over high... See more

Price

Reviewers highlight significant dissatisfaction with pricing, primarily due to extremely high interest rates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sankeit is such an amazing member of your staff. He is always very polite, informative and helpful with all of my queries. Just hearing his voice makes my experience with easyfinancial such a treat. G... See more

Company replied

Rated 5 out of 5 stars

Nothing is more satisfying to me as when people do their job correctly. I dealt with Easy in Kanata Centrum and the level of professionalism was mind-blowing. Anurag from Branch 2566 answered all ques... See more

Company replied

Rated 5 out of 5 stars

Easy financial really helped me alot. Shiwali at the langstaff branch is an amazing financial representative. She walked me through the process every step of the way. I highly recommend her. When... See more

Company replied

Rated 5 out of 5 stars

It’s very helpful for me in the difficult situation. Sarada did wonderful service with me. She did polite, respectful, fast and clear communication. Excellent. Thanks for her. Also, when talking over... See more

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Services
  3. Car finance and loan company
  4. Loan agency
  5. Non-bank financial service

Written by the company

easyfinancial is committed to providing Canadians with accessible, responsible, and personalized borrowing solutions. The company focuses on helping customers build their financial confidence through clear terms, compassionate support, and a straightforward application process. Whether customers are working to improve their credit or need support during life’s unexpected moments, easyfinancial is dedicated to helping them move forward.


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
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1-star

Asks customers to review

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4.1

All reviews

(1,049)

631 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

They are polite and honest

3 March 2026
easyfinancial logo

Reply from easyfinancial

Hi Mario, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Amazing experience

Amazing experience
Ryan was so helpful and the process was easy

2 March 2026
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Reply from easyfinancial

Hi Anna, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

I took out a loan thinking I was going…

I took out a loan thinking I was going to get it the same day and there was a glitch in there email transfers and I’ve been waiting almost 3 days for my money , I’m not impressed if I had to know that I wouldn’t have even took a loan out with them

2 March 2026
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Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 1 out of 5 stars

I requested a loan of 2000$ on Friday…

I requested a loan of 2000$ on Friday 27th I still didn't receive it on my bank account.

2 March 2026
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Reply from easyfinancial

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-502-3279 so we can review the issue together and work toward a resolution.

Rated 1 out of 5 stars

Its been 4 days i haven’t got my money…

Its been 4 days i haven’t got my money in my accnt it supposed to come in 2,4 hours

2 March 2026
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Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 3 out of 5 stars

Okay overall

The woman that helped me apply was very knowledgeable and helpful but I haven’t received my loan yet, so congratulating or thanking me for receiving it and asking to do a survey when all I have been doing for the past 3 days is check my email and my bank account.

2 March 2026
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Reply from easyfinancial

Hi Alexya, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Never received e-transfer

Requested e transfer on friday so I could pay my rent on time but the e transfer still hasn't arrived and I have now gotten 2 emails since I was supposed to receive the e transfer.....but still no e transfer now my rent is late and I am going to get charged $45 for an nsf fee

27 February 2026
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Reply from easyfinancial

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-502-3279 so we can review the issue together and work toward a resolution.

Rated 3 out of 5 stars

That’s it’s taking so long for me to…

That’s it’s taking so long for me to receive my loan

2 March 2026
easyfinancial logo

Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 3 out of 5 stars

Good

Got approved for my loan and signed paperwork Friday, should’ve received my funds by 3:30pm. It’s now Monday almost lunch time.

Update* after writing my review, received my funds an hour later.

1 March 2026
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Reply from easyfinancial

Hi Kaitlin, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Helpful

Helpful. Honest. Respectful.

1 March 2026
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Reply from easyfinancial

Hi Austin, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

I had the most incredible experience…

I had the most incredible experience dealing with Easy Financial and Kelly was extremely professional, understanding, fast, and efficient customer service representative I have ever had the pleasure of speaking to.

1 March 2026
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Reply from easyfinancial

Hi Jenny, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 4 out of 5 stars

It took a few days

It took a few days, but eventually I got approved for a loan. thank you for all your help, and for everything you did. Very professional.

24 February 2026
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Reply from easyfinancial

Hi Debbie, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Expedient service

Expedient service. Polite staff. Clear communication regarding the loan criteria. Ty for taking a chance on me. Now I can move forward & get my roof fixed :)

28 February 2026
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Reply from easyfinancial

Hi Vicki, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Great and helpful

28 February 2026
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Reply from easyfinancial

Hi Arsenio, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Very easy and fast

Everyone very helpful and easy to get approval

28 February 2026
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Reply from easyfinancial

Hi Lourdes, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Positive and detailed information …

Detailed information and great professionalism

28 February 2026
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Reply from easyfinancial

Hi Nancy, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

As Scammy as it gets without being a scam.

No disclosure of the details or that it was even a loan until hours after I had been on the phone with them.

No upfront explanation of how the interest works or daily interest cost, or what the payments were for or until when etc.

When I asked for steps to return the loan I was not given any. But I was told they payments back ould be limited to what my bank allowed.

I was not allowed to pay back the loan via a financial decentralized wallet, but had to use the banks.

The loan was for a victim support, and yet the interest rate is astronomical 30-40% essentially re victimizing the applicants who are not necessarily educated about loans.

The fee seemed to be $500 just to get a hold of the loan without notice.

26 February 2026
easyfinancial logo

Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 5 out of 5 stars

Excellent Service

The services I received from your Representative was excellent and I was pleased with my experience.

26 February 2026
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Reply from easyfinancial

Hi Dennis, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

My experience was absolutely excellent

My experience was absolutely excellent. The person who assisted me was very attentive, and their requirements were clear and very well explained. Thank you so much, Rohit!

24 February 2026
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Reply from easyfinancial

Hi Johanna, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Nyki is very accommodating and so nice…

Nyki is very accommodating and so nice i like the way she handle all my concern and the same time she’s friendly.

27 February 2026
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Reply from easyfinancial

Hi Charmaene, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

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