It took days getting through on the telephone after spending a long time trying to sort out special assistance it just kept coming up with an error message Went on chat they can’t deal with it The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not over friendly No introduction by name No general chat Didn’t give any resolution to query regarding emailing boarding passes The response was down load and add to wallet only option
Company replied
Easy to book, hard to cancel, almost impossible to find a live agent to chat with if you have a problem. If they cancel your flight and you have a problem getting the full refund (as I did -- they off... See more
Company replied
I had a nightmare experience at Belfast airport, Could not board the flight as i did not receive confirmation Try to book another kept getting error on the website and app Spoke to Customer ad... See more
Company replied
Company details
- #8 of 8 best companies in Airline
- #45 of 46 best companies in Flights search site
Written by the company
Explore Europe with easyJet and enjoy easy and affordable travel. Book cheap flights online, get inspired for your next trip and check out our partner sites for great value extras. Get out there.
Contact info
easyJet Airline Company Limited, Hangar 89, London Luton Airport, LU2 9PF, Luton, United Kingdom
- www.easyjet.com
3.6
Average
65k reviews
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“I would like to thank customer service…
“I would like to thank customer service immensely for their quick response and for resolving my issue so efficiently. I would especially like to thank the customer agent, Nour, for her kind and excellent assistance
12 June 2026
Reply from easyJet
We truly appreciate your kind words and are delighted to hear about our quick response and efficient resolution. We are especially pleased that our team provided excellent assistance.
Today's easy jet experience was great
Today's easy jet experience was great. I was abĺe easily to book my scooter on. I had a woefully poor experience the day before when the person kept asking for the name of my daughter instead of my scooter 🙃. I was able to easily do it today. I suppose when you pay peanuts you get monkeys.
10 June 2026
Unprompted review
Reply from easyJet
We are so glad to hear your experience today was great and that booking your scooter was easy. We appreciate you sharing your feedback with us.
Nomhle was very helpful (and patient)…
Nomhle was very helpful (and patient) with me to help me fix a mistake with my booking and boarding pass. Very happy with the service provided. :-)
12 June 2026
Reply from easyJet
We're so glad our team was very helpful and patient in assisting you with your booking. Thank you for your positive feedback!
Reply from easyJet
We appreciate your kind words.
So quick and easy to rebook my flights.
So quick and easy to rebook my flights.
Friendly operator. All good!
12 June 2026
Reply from easyJet
We're so glad we could make rebooking easy for you. Thanks for the kind words!
A very quick phone call added special…
A very quick phone call added special assistance and seats lovely lady very helpful
12 June 2026
Reply from easyJet
We're so pleased your phone call was quick and our team was helpful with your special assistance and seats. Thank you for your feedback!
Reply from easyJet
We're so pleased our team was lovely and helpful. Thank you for your feedback.
Unhelpful customer service
Unhelpful customer service. I felt they did not want to help.
12 June 2026
Reply from easyJet
Hi Wassim,
Thank you for sharing your feedback with us. We’re sorry to hear that you felt our customer service was unhelpful. We take this seriously and would like to investigate further. Please forward a copy of your review along with your booking reference to TrustpilotReviews@easyJet.com.
Xoli
Quick and helpful REAL PERSON chat
12 June 2026
Reply from easyJet
We're glad our chat was quick and helpful. We appreciate your feedback.
Very efficient and simple to use
12 June 2026
Reply from easyJet
We're so glad you found it efficient and easy to use. Thank you for your positive feedback.
I was helped with my booking easy jet…
I was helped with my booking easy jet flights are so good also help in every way
12 June 2026
Reply from easyJet
We're delighted to hear we could assist with your booking and that you find our flights so good.
Terrible service.
Terrible service.
I asked whether it would be possible to seat us in a row with an extra seat for our baby, who was recently hospitalized in Spain. Our baby is only eight months old, yet EasyJet expects us to pay the full ticket price for an additional seat, even though there are still empty seats available on the flight.
There is absolutely no willingness to show any flexibility or consideration for our situation. Very disappointing customer service.
12 June 2026
Reply from easyJet
Hi Mare,
We appreciate you sharing your experience. We are truly sorry to hear about the difficulties you faced regarding seating arrangements for your baby, especially given the recent hospitalization. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Excellent customer support
The person I spoke with was so helpful and kind. They sorted out my issue very quickly. I thought I would have to wait on the phone for a long time but I didn’t at all, someone was available within a few minutes
12 June 2026
Reply from easyJet
We are so happy to hear our team was able to assist you quickly and effectively. Thank you for your kind words.
Great person to help on the chat, change fee is a rip off
Great person to help on the chat, a 5 star for him. I however had to pay 73 Euro to change the first name in the booking for a flight end of August because, for some reason, I had made a mistake. Quite unpleasant !
12 June 2026
Reply from easyJet
We appreciate your positive feedback regarding our chat support. We recognize your frustration with the name change fee and understand this was an unpleasant experience for you.
Patience and helpfulness of staff…
Patience and helpfulness of staff member taking phone call. Excellent service.
12 June 2026
Reply from easyJet
We're so pleased our staff provided excellent service. Thank you for your kind feedback.
Great customer service
12 June 2026
Reply from easyJet
We're glad to hear that the customer service was great. Thank you for your feedback.
Passenger name change - using chat
Needed to change a passenger name and the DIY website portal produced an error message. Quickly resolved via Chat system once I got through to a human
12 June 2026
Reply from easyJet
We appreciate you sharing your experience. We're glad our chat system could help quickly resolve the issue with your passenger name change.
Name change
I made a mistake with our new corporate travel agent tool, I hadn't noticed the legal name first for me was using my known as.
Therefore the flight was with the known as, which no double would have caused issues.
Once I found the easyJet online chat, Malath sorted the issue within about 5 minutes.
12 June 2026
Reply from easyJet
We're so glad to hear that our online chat team could swiftly resolve the name discrepancy for your flight. We appreciate you sharing your positive experience with us.
Reply from easyJet
We are glad our customer service was excellent when you needed it. Thank you for your feedback.
Completely unhelpful when you need to…
Completely unhelpful when you need to change flights
12 June 2026
Reply from easyJet
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that you found the process unhelpful when trying to change your flights. Please forward your review along with your booking reference to TrustpilotReviews@easyJet.com.
Xoli
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