easyJet Reviews 65,435

Error code when I tried to check in online. Tried multiple times. Phoned Helpline and managed to speak to someone after about 20 minutes; however he also was unable to check us in and suggested we check in at the airport - not really very satisfactory for 11 people travelling including children and infants for a 05:55 departure from Gatwick and having paid over £5,000 for the privilege

Quick response, very kind and understanding. Attended to my needs right away.

Price is v reasonable. In my last 10 flights. Not one has been on time. Im in paris cdg right now. Plane scheduled to leave in 5 minutes. Flight boards showing on time. There's no plane. No staff. And all online sites are showing minimum 30 minute delay.

Easily 90 minutes delay at least. Communication is horrid.

The issue was less with the conversation and more with the situation
It was not made clear from the easyJet site that the cost of the new Wizz flights would be covered so we had requested refunds

Quick and easy support

perfect communication

Excellent Customer Service from Amira

I accidentally booked the wrong flight and was really worried about how difficult it would be to fix. I contacted easyJet customer support and was assisted by Amira, who was incredibly helpful throughout the whole process.

She quickly understood the issue, explained my options clearly, and helped me amend my booking without any stress. Amira was professional, patient, and friendly, making what could have been a frustrating situation very easy to resolve.

Thank you, Amira, for your excellent customer service. She is a real credit to easyJet and made a huge difference to my experience. Highly recommended! ⭐⭐⭐⭐⭐

staff were nice - but policies were insane and stopped the customer service person actually helping me!

I made a typo on my booking, it the service agent sorted it for me over chat. Great service!

Good airline Company nice and easy to deal with Daniel was very helpful

The CS representative was very helpful and resolved the issue I had straightaway.

Customer services absolutely a joke…
Customer services absolutely a joke phoned 3 times 3 times they put phone down on me can never get a straight answer always referred to another number. Great taking money off you but hard to get your money back for a cancellation flght. Booking ref: KC28X29. Holiday reference 8146026 flight EZY3482 received my flight reimbursement plus £24 which I don’t know wot for but haven’t received my wife’s reimbursement of £350 a break down would have been a great help but think that is asking to. Much

EasyJet is great if you have a very regular request : you can do most operations online. But I had a special request that requires client service : it took 1h30 (!!) by chat, and doubled the original price, to change a reservation despite the flex option! The agent was willingfull, but still

Because the rules for liquids on line are totally confusing I decided to ring someone at Easy Jet and ask.
First two numbers I saw that gave their phone contact number were now obsolete but the third number got me through. After numerous questions from a robot I was put on hold.
Waiting for over 10 minutes I gave up.
Hopeless

Reply some slow

My problem was solved and it took just seconds

This experience was of no value what so ever. I am told to do what anyone would do and the Chat (person) ended their involvement without addressing the problem.

Agent was NOT helpful. The last agent was NOT helpful. What turned into a cost effective flight is now an admin nightmare. Requesting a VAT receipt should be easy, I think the company should rebrand as HardJet.

Flight times were changed but we were not informed, missed the flight (because it left 12 hours earlier than what we had booked), then didn't offer any solution either at that moment. So was forced to book very expensive tickets with another company that they are not willing to reimburse.