eBags Reviews 469

Ebags has gone down hill since acquisition by Samsonite. The website does not have updated information about the product. The general info about their bags such as weight and type of fabric for example, does not exist on the website. Although they have chat service, there is very little they can do. They do not know the detail that is not already on the website. They cannot cancel the order despite putting the order in a few minutes ago. Return policy sucks. It almost feels like Samsonite tries to kill off Ebags part of their company. I have some frustration and read the online review about their website and most of it is true. It is very sad. I learnt now and won't return for any future purchase.

Used ebags for many years. Tried to cancel an order I placed within minutes of placing it And they refused!

Was given $300 of gift certificates in August 2020. Tried to redeem them just two weeks later and the website would NOT accept them. Customer service said the codes no longer work! Said I would need to charge the item on my credit card and they would issue a refund. SCAM. Every other reasonable way around this was refused. I will NOT give them my money and then not receive a refund like all recent reviews. They STOLE my $300 retirement gift. BEWARE. DO NOT ORDER. I will be reporting them.

Holy cow. I returned an item and couldn't find anything I wanted so I asked for my money back. No, they won't give my money back unless I buy something and, by the way, your credit expires. That's right. YOUR money expires after a period of time and they just keep it. This may be the most unethical garbage I've dealt with in a long time. Absolutely beware purchasing anything from these clowns.

Ebags customer service is really bad. We have returned the product within the return window and they provided the amount through rebate gift cards. When we use the rebate gift card again they said they are going to return to the card but they haven't yet given my money back. Calling since from last 6 months. This is the worst service and I will not shop again and I strongly recommend do not shop and please do not loose your money. DO NOT WASTE your time

I have done business with eBags for 15-20 years, no complaints. Over the years, in order to receive full credit for returned items, I have accepted store credit (gift certificate). eBags was very good about sending me emails, reminding me of those credits. On June 18, 2020, I received an email reminder that a credit would expire 10/4/2020, and instructing me to enter the 12-character code provided when making a purchase. So on 9/20/2020 I made a purchase (total purchase was a few dollars less than the credit), but when I got to the bottom of the order form there was not a place to enter the credit code. In live chat with their customer service rep, they said, "You would need to place the order and contact Customer Service @ 1-800-820-6126 to request a refund for that credit." I placed the order on my charge card, then called them the next day and was told to allow 14 days for the credit to appear on my credit card statement -- though I was later told it might take 1 to 2 billing cycles for it to appear. When my credit card bill arrived on 11/24/2020, and still no credit, I contacted the company and was told "We appreciate that you have brought this to our attention. We have forwarded your information to the appropriate department to review." On 12/3/2020 I sent another URGENT request for them to make it right; no response. On 12/7/2020 I asked my credit card company to enter a dispute, and that seems to have worked. A week later I received the credit, nearly 3 months after I placed my order. Long overdue. DO NOT DO BUSINESS with eBags (apparently now owned by Samsonite).

I purchased my bag about a year ago. About two months ago the top handle broke I reached out to ebags customer support using their website and I’ve heard nothing back. I just reached out to the again we’ll see.

I ordered a specific style wallet in October it took until Dec 1st to receive and it was not what I ordered, now the vendor wants to give me $10.00 refund on a $57.00 purchase. I had no idea by website product came from overseas, would not have ordered it, but I was so happy to finally find the style wallet my husband wanted only to be so unhappy with item sent!!

I purchased a leather backpack and leather wristlet in July 2020. They were a gift that I was giving to my partner. He didn't like it so I wanted to return for refund or store credit. I contacted customer service, sent the merchandise back at my cost. Was told that a 20% restocking fee will apply and sent it back and still have been unable to get ahold of someone to find out what happened. No refund. No merchandise. No response. Shady and lame for a company to not own up to responsibility. That's what's wrong with the country today, with people like this. Do not purchase anything from them!

I would give less than one star if that was possible. Ordered and paid for, delivered to the wrong address and lost, and after 2 months of runaround they deny responsibility. I can only assume the experience with the product itself, if I had actually received it, would be equally disappointing.

I purchased an under the seat bag for an upcoming trip, when I got the bag out of the box to use it, the piping was frayed and the handle didn't work. I sent emails twice to customer service with no response. I finally went on the chat for the company and they told me it was passed the return time of 30 days so I would have to get ahold of the repair department. I asked how to get ahold of them and got no response. This company customer service department does not even have a phone number to speak with them!!!!! I will never purchase from them again.

Horrible customer service, I purchased a backback purse for around $200 within the first 47 days the strap completely split. Then:
8/21/20 Emailed Ebags about torn purse with pic “I ordered the same bag like this approximately 10 years ago, so I love it so much I ordered the same bag in black. When it arrived the quality of the straps on the bag were noticeably inferior, but I kept the bag and hoped for the best. I have only used the bag for less then 47 days and the strap has already split (see attached photo). This is unacceptable for a bag that cost $210.00. I would like to return the bag for a full refund, what is the process I need to follow to get a refund. Thank you”
8/25/20 Emailed Ebags again about purse (see email above)
9/3/20 Emailed Ebags again about purse, got auto response that they received my email
9/15/20 Call 1-800-820-6126 and talked to CSR and explained what was going on, she is trying to figure out if it is better to send back as warranty or return, we seem to keep getting stuck in an email loop on the website. Under warranty it does not give me an address to ship it back to, so rep is checking to see if it is better to return. Too late to send back as a return, so she is saying use Warranty Page which is just an email. She said I have to use the Warranty Page, send the email then keep track of my communications, give them 3-5 business days to respond
9/17/20 received email that they have forwarded my issue to the warranty department
10/19/20 called the 1-800-820-6126 and tried to get through to warranty (opt 3) but just tells me to use the website, so I chose opt 1 sales/etc to try and get a person, it just rings off the hook (5 mins) and no one answers, so I called back and tried opt 2 told me to go to the website and disconnected me.

The customer service is so pathetic. First, upon my return, they did not refund my money difference and instead gave a 1 year credit. After my credit got expired, I called them 3 days later, only to learn that they will not do anything, no grace whatsoever to help or accommodate my case.

The bag was great my problem is customer service. I am a diabetic and keep a power bar in my bag in case my sugar level drops. A rodent got into my car and chewed through the bag- not their fault. I emailed the company to ask how much a repair would be. I was not asking for free I was willing to pay a fair price. After a week of not hearing back I thought maybe my email got lost so I sent a 2nd email. I waited a 2nd week
Nothing so I tried their chat function and ended up being kicked off the chat. Great bag, no customer service. I have no time or patience left going to buy another bag from anyone else.

I have shopped with Ebags for a few years without issue. Now i have had an issue i can say without reservation that the customer service is absolutely abysmal. After many emails and no positive answers I had to involve the credit card company to sort out the problem. They told me for 4 months they were investigating and there was never an answer to any question. Sadly I can no longer recommend Ebags as a sales outlet. You cannot speak with customer service, you can only email and every follow up receives the same response. It is a shame.

I bought a $200 backpack from this company and within the first 5 uses, the chest strap broke off. I contacted the company for a replacement as they claim to provide "lifetime warranty" and it has been 2 weeks since I heard from anyone.

I've sent 5 emails, DMs on Instagram and Facebook, and still no avail. Each time I get a generic response that says someone will contact me back.

This company is an absolute scam and I really don't see how it could still be in business. I would recommend Osprey, or any other brand than eBags. Poor quality, appalling customer service, and just truly a terrible place company all around.

For those who are considering taking the chance, you have been warned.

Buyer beware! Stay away from this company! I returned a backpack using their shipping label and never received my refund. They use to be a good company, but now they need to be shut down. The customer service is horrible. I would give negative stars if I could.

I ordered a 3 piece luggage set on sale on 8/25/2020 the next day I received an email that the item was not available. (I also ordered a 3 piece packing cube and a toiletry bag which I have never received and was charged for) I immediately went onto the website and the luggage was available in the color I ordered it in the day before. I called ebags and asked what was going on The guy I spoke to said it must have been an error and he reordered the luggage but it was a higher price I explained I wanted it at the price I ordered it at the day before. He told me I have to pay the price showing that day and he would put in for a refund now 2 weeks later and no refund has been processed. I am contacting my credit card company tomorrow to have a charge back processed.

Trying to return luggage that is WAY too big, been trying for over 4 weeks now and still they will not send me a return slip, their "system" says the bag hasn't shipped yet, but I have it AND the charge. I have purchased several pieces of luggage from them. This return should be simple but it has gone on far too long . . . plus I have to pay to ship it back.

I would give negative stars if I could. I purchased a 3 piece luggage set on sale, next day I get an email saying it's out of stock. That same day I got an email advertising same set for a higher price! Ofcourse no response to my email and they don't answer the phone.

How is this company still in business? Where is the BBB and FTC?