eBags Reviews 469

They lost one order and lied to me for 2 weeks that it was coming. They promised I wouldn't have to pay a return fee for a second order if I didn't like it and they are charging me $7.95 to return it.

When this company first started, they had wonderful customer service. When I contacted them this time around, they couldn't care less. They're now a truly awful company. Do NOT shop with them even though prices are much lower than other vendors. Not worth it because in the end, you pay a very high price.

Bag came damaged like it had been sliced with a knife, and I had to PAY to return it.

Ordered a Backpack over a week ago and was promised two different time I would have it within 2 days. Customer Service has been non existence and unwilling to help. I have called several times to their 800 number only to hear the number is not working.

This is by far the worst customer service I have encountered in quite awhile. This will also be the last item I order.

Website had a 25% off but for some reason, shipping cost was just plain ridiculous!!!

order #33723697 Ordered 8/25 with an estimated delivery of 8/30 which is today. 2 inquiries and still no estimate shipping date. Looks like I will buying the bag elsewhere as I am leaving next week. So disappointing.

I was a customer for more than 15-years. Now, my status is former customer.

I ordered a purse for my wife. There was a sale plus an additional 30% off promotion. I proceeded to purchase the item ($149.00 before 30% discount). My order and payment were confirmed and I had no reason to believe that there was any problem(s).

The following evening, I unexpectedly received an email message stating that the item that I purchased (and for which I paid) is not available and will not be shipped.

The cancellation email message included a code for a one-time $10.00 credit as gesture of goodwill (?).

Begrudgingly, I went through the purchase process again with my wife. There was a sales promotion but it was 25% (not 30% as the original purchase). My wife selected a replacement.

While checking out, I learned that the 25% discount would not be valid for the replacement product. It did apply to another product purchased in the order. So, I did not get the 30% off or the 25% off of the replacement product.

Next, I tried to apply the $10 the "one-time use code for $10 off your next purchase". I entered the code and received a message stating that the code could not be used. I tried again and the system would not accept the $10 one-time use code off my next purchase.

I paid for the purchase because my wife needed the product and I promised to make the purchase. If it were solely my decision, the purchase would not be made.

I have 2 ebag products that require repair under the lifetime guarantee provision. Based on my recent experience and wasted time that I will never get back ....... I am not optimistic.

I just bought a Denali hard cover carry on bag for a trip to Europe. When I got to my first layover in Dublin, a corner above the wheel was busted. I had to buy a new bag on my trip and throw the other one away. I sent a email to Ebags and since it was "used" they wouldn't do anything about it. PLEASE DON'T WASTE YOUR TIME WITH EBAGS. Don't ignore the bad reviews like I did.

A BIG CAVEAT EMPTOR!!
Items not delivered. Customer service line makes you hold for 10-15 minutes then disconnects. Chat line says they can’t help with a return. Emails to info&bags.com and help&ebags.com resulted in them saying they can’t find me as a customer although I’ve ordered many times over the past four years.
Often the same items sold by ebags is available on Amazon at the same or even a lower price. At least then you can have a dialogue with customer service and return items when needed.
PS ebags charges a $7.95 PER ITEM fee to return items!!! They supposedly give you a credit for a future purchase but that won’t help when they can’t even find you in their ‘database’.

Purchased a bag. It came smelling like it had been in a fire. The odor was so strong that it took my breath away when I opened the package. The odor did not dissipate after tow days.ebags charged me a return fee even though the item was defective. I will not order from them again!

NO customer service. I wish I would have looked here before I bought. My order number was 33250440.
Zipper was broken and I didn't notice until my first trip 45 days after I received the bag. They did nothing but give me the name and number of Demsey...by the way eBags don't make their own bags...
I am trying to work with them but now it is a warranty issue so it is a really big hastle.

FAKE DISCOUNTS and "free" SHIPPING WITH 87 MILLION EXEMPTIONS! Everything over $49 is "free shipping' except whatever you are buying. And even "free shipping" given before checkout DISAPPEARS and is assessed as an extra fee at checkout time.
NICE SOFTWARE, GUYS! You want to swindle us? We will buy elsewhere.

Purchased 3 items over the past 12 months from eBags. Always seems to be a delay or delivery issue. My latest purchase was never delivered b/c UPS gave it USPS mid-way through shipping and the backpack wouldnt fit in delivery box. eBag customer service tells me that they will issue refund in 5-7 days after they receive package back. Then suggests I place another order and try again. Really?

I ORDERED FROM THIS WEBSITE 1 TIME AND IT WILL BE MY LAST TIME! I HAD TO MAKE A RETURN AND DIDNT GET MY MONEY BACK FOR THE ITEM I RETURNED! HORRIBLE EXPERIENCE. I CALLED CUSTOMER SERVICE AND THEY WERE RUDE! GLAD I HAVE AMAZON PRIME BECAUSE THERE MUCH BETTER AND GREAT CUSTOMER SERVICE! I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!

Purchased a bag, my first clue to run should have been when they told me my coupon code didn't work for this bag. I bought anyway... 10 minutes later, I changed my mind when I saw this same bag for half the cost somewhere else. I hit cancel my purchase, I was told it was too late, bag was already being shipped. Unless, I'm their only customer, or they have thousands of employees, this is hard to believe. The bag arrived as described, for double the price.

"Slowest shipping. Horrible CS, NO Free Returns despite the website claims. Stay Away!!!!"

Wow. In a day and age that you can buy a mattress and use it for months to see if you like it, this company will not let you try their bag and return it if you aren't happy with the product. I purchased the TLS Mother Lode Weekender Convertable backpack and used it for a weekend trip, where I realized I hated it. Despite being a backpack, it's too big for a carry-on. It literally doesn't fit in the overhead compartment of an airplane and I had to check it. It's not even remotely water resistant, as it was in the rain for a very short period of time and all my clothes were wet. When I tried to ask about returning it after my trip, within the 30-day window, they let me know that it must have all the tags on it and can't be accepted by the warehouse if used. Apparently, a quality product and customer service don't rank high on this company's list of things that are in their core values.

We ordered 2 bags from eBags for a trip we were taking. The bags arrived on time, but one of them was defective. We called for a return and replacement of the defective one. The "customer service" rep said they would do the exchange and the replacement bag would be sent 2 day-shipping. 2 days later, no bag arrives. A second call to "customer service" ensues (now 5 days from the original purchase). We are now told that we will be getting the replacement sent 2 day-shipping, once the credit card charge has been reconciled on their end. So, there is no estimate on when that will happen, so no estimate on when a replacement bag will arrive. This is unacceptable. It does not take 5 days to reconcile a credit card charge. The "customer service" at eBags is a joke. There is now air of urgency to help the customer. There are shady practices happening. The "customer service" refuses to transfer customer calls to a supervisor. DO NOT EVER USE THIS "COMPANY." They are operating with practices that are ignorant of the most basic customer service skills, at best; and at worst, running a complete scam of customers. I guarantee that this is the only time we will ever purchase anything from eBags.

Very rude customer service department they will put a hold on your account and keep the funds tied up for days.. offer false quad pay and arent clear about it i say scam stay clear so sorry i ever shopped with them..run ..

Terrible experience. Luggage (carryon) tore the first use AND I discovered the price dropped when I returned, just outside their price match window. They turfed me to the manufacturer for warranty who wants me to pay shipping for a replacement and ebags won’t honor their price reduction and their online rep hung up on me. Terrible customer service. I will never shop with them again.

This review is about their return policy. I ordered 2 travel dresses as part of same order. They came in packaging from their original manufacturers, not e-bags. I had to pay return shipping separately for both, almost 10$. No where on the website it mentions that if you return 2 items as part of the same order, they will charge you return shipping separately for each. No other company does that. When i mentioned this on the phone, the representative was very rude. Sad; i have been their customer for 5 years, never had a return before. I will no longer be their customer.