eBags Reviews 469

They don’t refund the full charge! Why bother when there’s Amazon, which does?

I am so glad I did not listen to all the negative comments. If I would have listened I would
Have never gotten the laptop mobile spinner I had been wanting for a long time. I am so please with the service I received. I was able to
Track every step on my deliver down to exactly when and who received my Packet. I am so pleased and not to mention so happy to have my laptop bag!! eBay is awesome and reasonable price for my samsonite bag!!! Thank you Ebag!

I have to be honest here, I know lots of reviewers on this site have had poor experiences with eBags but I wanted to write a review of my own as my experience with them was roundly positive. I ordered a TravelPro laptop bag from them, primarily as it is not available to purchase anywhere in the UK. The transaction was smooth. They kept me well informed. They notified me that it was likely to be delivered to the UK within 17 working days of purchase. They provided sufficient tracking information so I could pinpoint to - within a few hours - exactly when the bag would be delivered. (It was actually delivered 10 working days after purchase date). Even when I used their online chat to confirm the whereabouts of the bag, they were immediately responsive and helpful.
So. whilst I appreciate many people have had problems with eBags and BorderFree (who eBags uses to ship internationally), I just wanted to share my positive experience with them.

This online distributer should get zero stars. I was travelling and then we had a death in the family, so I missed the 30 day return window.
Customer service said that if I mailed the return to ebags the items would be "discarded" and I would not get a refund.

Well... I have been a customer for over 10 years. That stops today.

I have unsubscribed from marketing emails 50 times and still get multiple emails daily. Clearly a CANSPAM violation and will have to report this company if it does not stop.

Think twice before buying anything from eBags or beware if you receive a gift someone has purchased from eBags. My wife purchased a "Locker Bag" from them that is advertised to fit a standard gym locker. As this was a gift, it was purchased several weeks in advance of my receiving it. I wanted to make sure it would actually fit in the locker at my gym, which based on my experience is a standard a locker, so I took it to the gym (unused) only to find out that it didn't fit no matter how it was oriented. I called eBags for a return authorization and was told that the bag was purchased more than 30 days prior and as per their policy couldn't be returned. I explained that as it was a gift it was purchased several weeks before I received it and that I was returning it because it didn't fit my gym locker as advertised. She said their return policy was as stated regardless if it was a gift or not and that the dimensions were listed on the web site. I asked if that meant my wife was supposed to go into the men's locker room and measure the locker before purchasing and she said that although she agreed that wasn't feasible there was nothing she could do which meant I was stuck with an unusable gym bag. All I wanted to do was return an unused bag and purchase another that I could actually use (which I didn't think was unreasonable) but the customer service rep wouldn't do anything for me. I'm a former customer but will never purchase from them again. Also, as stated by other reviewers, once you buy from them your are bombarded with e-mails daily and trying to unsubscribe does no good.

I paid 25.90 for 2 day shipping and my order did not arrive. I emailed them twice and they send me the same email that doesnt even address the late arrival. Last time i order from ebags and will not order from them again.

Purchased a carry on bag on Sunday (3/3) to be delivered on Wednesday (3/6) for an upcoming trip leaving on Friday. I received an email on Tuesday (3/5) stating that the bag I ordered and paid for was out of stock. They even started the email with "Hello Valued Customer". Ebags is selling merchandise that they don't have! Very disappointed to say the least. I can not and will not ever deal with them ever again, and will let others know about my experience as well. Lesson learned I'll purchase my luggage locally or via Amazon. At least Amazon wouldn't have sold something they didn't have and if they did, they always put the customer first and make compensation for the inconvenience.

They falsely claim that an item is shipped. Item is supposed to be 2 days, ordered on Wednesday, it took them until Friday to create a label, and then on Saturday, their website says it is shipped and will be delivered on Saturday, but UPS does not yet have the package. DO NOT BUY FROM THEM

BEWARE RED FLAGS HERE🔊. I purchase a bag I really wanted that was the biggest in length I could find in many years so I put the bag through checkout on Quad pay which is charged into in 4 payments every two weeks, well I received the Sachel purse *BROKEN* *DEFECTIVE* the silver rings on one side of the purse that would have surrounded the HOLE that held the straps were *OFF* on BOTH SIDES and *IMPOSSIBLE TO FIX* I called and had to *PAY* UPS a $10.50 PICK UP FEE since the only UPS Store close to us had CLOSED down and I don't drive. NOW IM OUT THE $10.00 SHIPPING CHARGES AND THERE IS STILL A $80.18 CHARGE THAT WASNT RETURNED FROM QUAD PAY WHICH EBAG USES AS MEANS OF PAYMENTS AS OF YET!! AND QUAD OAP HAS *NO* PHONE CUSTOMER SERVICE ONLY EMAILS WHICH IS VERY INCONVENIENT. WORST EXPERIENCE EVER ANYWHERE!!!
UPDATE I CALLED AND GOT THE SAME MAN I HAD SPOKE TO LAST BEGORE RETURNING THE BIG PURSE. THAT REPRESENTATIVE JUST STARTED AN ARGUMENT WITH ME THE CUSTOMER WHO L0ST $10.00 IN THE SHIPPING OF THE DAMAGED DEFECTIVE PURSE THEY HADSENT PLUS ANOTHER $10.50 UPS CHARGED MY CARD FOR PICKUP. HE GOT ALL DEFENSIVE STATING THAT HE IS " NOT" GOING TO GIVE ME, #10.00 BECAUSE THEY SEND ME A PREPAID LABLE TO SEND THE PURSE BACK, I SAID YES BUT THAT'S BECAUSE YOU SENT A DEFECTIVE BROKEN PURSE THAT'S NOT MY FAULT! I SIMPLY ASKED FOR FREE SHIPPING IN MY NEXT PURCHASE BUT SINCE HE WONT LISTEN TO THE "TRUTH" I WILL BE SPEAKING TO A SUPERVISOR NEXT TIME OR WONT BE DOING ANY BUSINESS AT ALL WITH THEM IM OUT $20.50 BECAUSE OF THEM SENDING ME AN UNUSABLE BAG!!!!! RUDE AND OBNOXIOUS.

Horrible company. I thought it was a law that companies had to make an "unsubscribe" option available on their website and honor it. eBags has the link, but totally ignores all requests. Further, they spam my inbox more than once a day and have never stopped, months after I bought one small item from them. Others have the same complaint. Never never give this crooked company your email. Buy somewhere else, even if it costs more.

I received a bookbag from my brother in law, which was purchased mid-December and was given to me last week as a late birthday gift, & when I was inspecting the bag the one strap was entirely unattached to the bag. The product is unusable. However, I needed to switch bookbags and couldn't wait to do so, so my significant other purchased me a different one with hopes that we would be able to return this bag so he wasn't out of $60.

When I called the customer service rep was extremely rude, laughing & telling me there's no chance they will refund and there's little to no chance Swiss Gear will accept the bag back even though damaged bags are covered by their warranty. This bag still had the tags on it and everything! The woman on the phone continued to tell me that they will have to reach out to swiss gear regarding my bag & I would just have to "wait" on a response. Not only are their refund policies ridiculous, especially given the holidays, the customer service reps are RUDE and INSULT YOU. I don't know who taught these people how to talk to customers, but they will not be getting my business & from the looks of it they won't be in business much longer.

Ordered a travel backpack earlier this month and received it on time. That was the first time buying from this company. I thought to buy another item I needed for my trip. Delivery date was supposed to be February 18th so that was fine because I would still receive it before I leave for Europe. I checked the tracking almost daily and everything was fine until the 16th. Now it says delivery on the 22nd, which is too late. I contacted customer service to inquire, but got no explanation. I requested a cancellation and a refund, but was denied. Representative said to contact them once the item arrived to request return. I said I would be out of the country until mid March. Representative was still rude so I disconnected. I will never buy from them again and won't recommend them. They can't keep delivery date promised and refused to rush a replacement. They'd rather lose a customer then eat the cost of express delivery. Do not count on them to come through for you for your trip. They will leave you hanging and try to make you do all the work to return the item. UPDATE: I checked the UPS tracking and now it's updated to return the item to sender. I have to wait for the package to leave New Jersey and be delivered to California and then wait for it to slowly make its way back to New Jersey and then further wait for some employee to go through the return process and then take his or her time to request a credit refund for me. So probably in the Spring time I'll get refunded. I really hate this company!

Worst Worst service
Please buy somewhere else even if its a little more,
They absolutely dont honor there warranty.
Used it 4 times, broke down after 10 months....
I called many many times for weeks, and after 2 months they told me to pay shipping, which came out to almost to buy a new one somewhere else.
It says on there site by the item i bought, 2 year warranty, and they just dont honor it, and dont even try to help you....

STAY AWAY FROM eBags, and you'll sleep better on vacation and at your home...

I'd really like to give them zero stars if I could. I have never been so annoyed by a company and their relentless emails. There is no way to unsubscribe from them on their website and repeated pleas to customer service have gotten me nowhere. If you buy anything from this company (I ordered and returned one item) you will forevermore be INUNDATED with emails.

Used eBags to order a set of Timberland Boscawen luggage as you simply can't get hold of them easily in the UK.

I ordered them on the 12/01/2019 and they arrived on the 22/01/2019 and I didn't even use their express shipping.

Everything arrived well packaged and as expected. Would definitely use again despite all the negative reviews here.

I usually don't write negative reviews, but my experience eBags has been (and unfortunately still ongoing) extremely disappointing.

I purchased a very expensive suitcase which I needed for an upcoming business trip and used the 2 day shipping option to expedite the shipping. I received an email stating that the suitcase was shipped with a UPS tracking number, however the UPS website states that the package still hasn't been released to them even after 2 days that eBags claimed that the order shipped.

Customer reps only apologize about the situation and don't really take the initiative to resolve the issue. All of the emails I've received claim that the order will be shipped and/or have been shipped, which is not true.

I was extremely hesitant about purchasing anything from eBags due to their negative reviews. In conclusion, I also recommend all future buyers to consider all options before purchasing from eBags unless they want to go through headaches. I'm very hesitant to purchase from them ever again and don't recommend the company to any of my family/friends/coworkers.

never received the bag. they only took the money. customer service said they sent it out, so we must be lying. told us to take it up to ups and wouldn't refund the money. worst customer service ever!

Piling on...

Look all I ask is for someone to be straight and upfront with me. If there are problems with suppliers, or problem in the supply chain be up front with me. DON'T send me an anticipated receiving date if you don't KNOW!! DON'T feed me a line of crap, and tell me to wait 24 hours so you can tell me the problem! The canned responses and excuses are unacceptable in this day and age! I still need to order more luggage, but based on my experience I will not use a company who can't be straight forward.

I was given an anticipated delivery date of 1/10/19. After "chatting" and being given the run around I now have one piece with an anticipated delivery of 1/15, and the other says it has shipped, but no information on where from or possibly if I will ever receive! I was told I would receive an email with a full explanation of what was going on with my order. GUESS WHAT...NOTHING!

Don't order from here unless you don't care when it arrives. I am booked for travel and yet the luggage I ordered may or may not ever show up...who knows. eBags certainly does not!!

This is such a SHADY company. They send so many promotional emails. I hit the unsubscribe link. It did nothing. I kept receiving them. I kept unsubscribing but they wouldn't stop. I contacted Customer Service and they acknowledged that I should be unsubscribed and wasn't sure why I was still receiving so they forwarded my concern for further review. I STILL kept receiving emails. I finally went into my account and changed the email to a fake, made up email and...they continue to send to my old email. I send all their emails to Spam now. Gmail even has a block feature now. NEVER give this company your information. There should be a complaint lodged with them with the BBB for this.