Ebookers Reviews 

Booked a flight and hotel through this company which was cancelled 4 months ago due to Covid 19 and they say we can only have a voucher for the flight which isn’t true as the airline said we can have the refund but need to claim through Ebookers as that’s who we booked and paid with. Ebookers day vouchers, virgin say refund but they can’t give, going round in circles. Someone refund me! Stop lying, claim the refund and give the money back that you owe!!

I booked two flights with ebookers late last year for this August and, having read recent reviews on Trustpilot wished I hadn't.
When the flights were cancelled I bit the bullet and phoned to discuss a refund fearing the worst
It took a long time to get through and once talking to someone I had to be "transferred to the correct department" another wait and I started to think that other reviewers here were right.
However, there was no argument. The representative agreed that a refund on both flights was owed should I want one. I confirmed that I did and was told that it would take between eight and twelve weeks and that I'd receive an email confirmation within 48 hours.
This turned up within the hour.
Today (03 July) I checked my credit card account for another reason and was amazed to see that it was well in credit to the tune of almost £7000.
What could this be???
Ebookers had refunded one flight on the day that I called (24 June) and the second flight a few days later, on 02 July.
I'm still waiting for a refund of seat reservation charges from the airline for a considerably smaller sum with no estimate of the time it might take so maybe ebooker's customer service isn't so bad after all.

Absolutely terrible customer service. We have been trying since March to get a refund for a holiday that was cancelled due to Covid-19 and still have got nothing. Called, emailed and used the online chat with no response. They finally responded 2 months later after I messaged them on twitter, and in May agreed to a refund. It is now July and I still have not received anything. We will not be booking anything with them again.

I have had a truly terrible experience with eBookers over the last couple of weeks. They have refused to refund my cancelled flight, despite the Airline confirming this is an option THREE times! I don't understand how a customer service helpline can be quite so unhelpful.

Have used ebookers several times with no problem. However in April I booked a hotel for May 2021 to pay on arrival. The money - about £353 was taken from my account the next day. I cancelled the booking but no refund. Have used the chat, phoned but they say it’s the hotel that needs to refund me. The hotel claim they don’t have my card details. My bank statement shows that Ebookers took the money (putting me over my overdraft limit). I will call once more then start proceedings through the small claims court as it is theft from my account.

ebookers customer service is so bad. ive spent over 4 hours on the phone trying to speak to a agent to cancel a flight they changed in which would be impossible to catch the connecting flight. to be told yes its cancelled .but checked today and the flight is still live. Now to be told i cant have a confirmation email or ref confirming the cancellation. I will never be using ebookers again ever. this has been going on for weeks. terrible company

Qatar Airways are allowing passengers to re-book to an alternative destination within 5000 miles for travel up to 31 December 2020. I called Ebookers to change my booking but was told that I had to travel by 30 September (wrong) and could only change my destination to within 500 miles of my original destination- also wrong information. I suggested agent look at Qatar website or speak to a supervisor and call me back but no , she wasn’t prepared to investigate or help me . I called Qatar direct who were great . Technically Qatar should have told me to go back to Ebookers but offered to assist given Ebookers lack of concern.

I had a number of hotels booked for a Canada / USA road trip that I had booked at the end of 2019 as "non-refundable" rates. Who would have knows that a pandemic would put a stop to so many trips?

Ebookers, and in particular Antonio on the e-chat service, were a great help in sorting out cancellations and refunds for me on all of my bookings - even the ones that were booked as "non-refundable" rates. I genuinely thought I'd not get anything back on those so was over the moon when Antonio spent time calling each hotel and was able to arrange refunds on all of them for me.

I've used Ebookers a lot in the past and have never had issues with them. Following the help I received today I will continue to use them in the future and wouldn't hesitate to recommend them to others.

I do not want to give 1 star. Hotel was closed due to Covid-19 and not even open but they won't refund. I waited in the queues for hours and they did not answer. I web chatted - even then, its been disastrous. They won't refund and state the hotel won't let them do this - all I got after waiting for 20 mins on hold each time when they were 'trying to see what they could do' is ring the hotel. I booked with ebookers and I'm expected to ring the hotel. It's a lot of money they are refusing to refund and I will never book with them again. Please do not book!!

I had an flight cancelled in march, 5 phone calls to their indian call centre (no joy there) 6 emails, no resolution. I wasn't until I used resolver did I get my money back. Very poor.

Very questionable policy on COVID dependent cancellations. The Hotel tell me I may cancel the stay ( they are closed) without penalty. Ebookers have the money, though, and will only offer a voucher, not the money. It’s almost impossible to reach them per telephone, but I did manage it once after a full hour in the queue. On the phone they agreed the refund as long as the hotel accepted (which they do and confirmed per email) then a couple of days later the usual nonsense of “confirming” the voucher (which I don’t want and didn’t agree to).
Obviously I’ll never book with ebookers or Expedia Ever again.
I’d be interested if anyone has found a good way of forcing ebookers hand on cash refunds. I’ll be trying it via my credit card next, but they are usually loathe to put pressure on “their partners” as they like to refer to such criminal entities

I have never had such difficulty cancelling a booking before. We got there in the end, but they really took their time and made me email back and forth about 5 times.

Can't give a minus or I certainly would. I booked a b&b via them for a trip in September this year. Because we live in Spain and given the uncertainty of this covid 19 I decided to cancel my flights back to the UK, no issues, my 2 other hotel stopovers, again no issues, have emailed both ebookers and the b&b twice and not even received a confirmation of my emails. Absolute rubbish.

Like many other reviews, I find myself in dispute with Ebookers
They have lied to me as well , I don't use the word lie without good reason
They told me I can't have a refund for hotels and flights I paid for, and they cancelled because of the pandemic
They said this is because the hotel won't let the refund through only a voucher, which I won't accept
Both hotels said the Expedia group haven't paid any money to them yet, ebookers still deny this
I will never book again with them
I have raised charge backs through my credit card company
They have caused huge stress and upset to me

It is in the times of crisis when the true character shows and ebookers have failed. I had a non refundable hotel booking but the hotel was closed and not accepting any guests. Ebookers insisted I could only receive a voucher for future stay at the same hotel which was impractical for me. Phone calls and online chat got me nowhere. I eventually raised a chargeback with my credit card company using written confirmation from the hotel that they are closed as evidence of ‘service not provided’ claim. The claim was decided in my favour. When things get back to normal I will actively avoid the entire Expedia group when booking travel.

I purchased a ticket for August 2020, booked in Dec 2019. January Ebookers changed the date. I had hotel booked and REFUSED TO ACCEPT. I expected a refund. I found a flight for dates booked at the hotel. Months past and they are telling me Ebookers remind me of this. From day one of changes by Ebookers I spent 3 hours on the phone. The stress of not being helped o contacted the bank. Ebookers lie to the bank and why would I book another flight when I cancelled the first flight. Ebookers will not accept my calls and refuse to help me get my refund. Yesterday the email me and refuse to refund my account. Based on a lie. Am soo angry with Ebookers and truly REGRET USING EBOOKERS. They STEAL, they LIE, they IGNORE YOUR CALLS, they are DECEPTIVEFUL.

I booked flights to America for December 2020, was called by ebookers on the 1st of May to be advised that the flights were cancelled and offered a refund onto original booking method - 5 weeks later I check my progress and ebookers have had the cheek to change my refund to “flight credit” without informing me.. when I rang to complain the woman put me on hold for over half an hour then hung up. You can’t tell someone they’re getting a £800 refund then change it to credit!!! I have emailed them in hopes that they honour their refund 🤬

Tried to get a credit from these cowboys when hotel closed due to COvid. EBookers have had my money since January and never paid it to the hotel. Finally on 6th May, they accepted that they owe me a full refund and would pay In 30 days. Guess what, no money in my account today, 30 days later. EBookers, I’m not sure where I told you that I was a bank lending money at 0% but it isn’t true. If you want to be used by people like me in the future then, as a minimum, do what you promise .......

Same story as lots of others here
My wife booked a break to Bordeaux with E Bookers and paid the full amount for flights and hotel. Flight was cancelled in late May, Airport was closed, Hotel was closed. Govt advised only travel for essetial reasons
Contacted E Bookers for refund, they stated we need to contact the airline direct and the hotel direct.
No!!! we have no contract with them we paid you E Bookers you have our money. Wasnt even offered a voucher.
Getting our bank to recover monies.
We have used E Bookers for a long time they have had £1000's of business from us.
No longer
Govt needs to step in and sort out companies like these

Never again will I book through this horrible company. Booked hotel in Lanzarote for May 2020. The coronavirus crisis changed that.
We got an email from ebookers to say our hotel stay was cancelled. Note- they cancelled the trip not us. Now despite the law clearly stating we are entitled to a full refund all this bunch of cockroaches are offering is a voucher for the same hotel which we do not want.
The law is clearly on our side but this horrible company is keeping our money, not the hotel who I have been speaking to.
Stay clear of this crowd.