Ebookers Reviews 

Cancelled flight UK-Hawaii in late March (£996) - was told over the phone there would be a refund. Skip ahead months, no response and no refund. I have been requesting an update almost weekly at this point and every email is ignored apart from the 'we will try to answer your message in 48 hours' autoreply. Awful service. Every time I call they let me know a refund is incoming, so I wait another 10 weeks, then nothing... avoid.

Cheaters and liars...the money refunded to us from the air company for a cancelled flight is illegally withheld by ebookers since 3 months, with on the top a bunch of lies we get by phone or by email every time we try to contact them. We were forced to hire a lawyer. Nevermore.. and it is a pity because before the pandemic it worked perfectly well.

horrible. i would love to give a minus 5. complete disaster because the travel agent/ebookers.ie owns your ticket after you purchase thru them - the ticket agent ebookers.ie gave me a refund and claimed that the refund came directly from KLM. KLM explained to me that they did not directly refund any money to me because ebookers.ie owns the ticket. ebookers.ie gave me a refund which was 2/3 of what two of their agents quoted me it would be. several agents at ebookers.ie repeatedly said a manger would call within 24hrs or email but many times, repeatedly but they never did. according to the ebookers.ie agent, i am supposed to believe that after KLM airlines cancelled my return ticket due to covid, KLM no longer honoured my valid open ended return ticket which KLM cancelled not me and that KLM is now selling me my same return seat for $800 more than originally. this travesty took from march 18 to september 8th to resolve. many hours of no one answering. many emails that would not be forwarded. this travesty was resolved by 2/3 of ebookers.ie's offered refund returned - my open ended voucher for one year according to KLM agents cancelled and my further calls being blocked. i was never allowed to speak to a manager or a responsible party at any time. it all ended by my last four calls to ebookers.ie no longer being taken. the calls were all rerouted to expedia america while being on the ebookers.ie line. the poor expedia america agents had no idea why i was transferred to them since the ticket was purchased thru ebookers.ie and not expedia usa. expedia tried repeatedly to reconnect me to ebookers.ie but they were transferred back to themselves at expedia usa. Finally i have to also mention when i went thru the process of buying my original round trip ticket, during the last page of pay by credit card an extra 100 euros or thereabouts was added to the final ticket cost. no notice was given of the ticket price increase. to the best of my knowledge from the time it took to click the button the price went up 100 euros from advertised. i would gladly start a legal claim but it is impractical. that is my minus five hundred star rating if possible.

Book with anyone else but this company!
I would give no stars but that's wasn't an option.
I was abandoned in the USA with 3 children as our flight was cancelled without any notice to me - I found out when I arrived at the airport with 3 children and 4 suitcases. Despite phoning Ebookers immediately to reschedule the flights, 4 days later I am still waiting to be rebooked. Their "customer care" department cost me over €300.00 in phone-calls as each one put me on hold while they read their own policy. While they agreed I was due to be rebooked, they said they were no available flights. When I drew their attention to the flights on their own website, they stated that these were only available to purchase for new customers and it would be over a month before I could be rescheduled.
I would never use this company again, their lack of customer care is appalling, they offered no assistance, refused to pass me to a manager and wasted my time and money trying to get some help from them.
Save yourself the stress and book with someone else.

Absolute scam!
Cancelled a accommodation booking in England well in advance of the cut off date Recieved an email to confirm the same with a very clear entry "no charge" But I was charged Not only the full amount but a cross border fee as well Since then it has been back and forth with no progress whatsoever despite promises of a refund The references and phone numbers they quote takes me to somewhere in INDIA yet the country prefix number is Ireland, England and even California??? Even my bank is getting zero response from these scammers Had to cancel my visa card to avoid any chance of being robbed again AVOID AVOID AVOID

I always use ebookers for my leisure trips as well as car rentals. I recently had to cancel my car rental due to covid-19 issues. Although response time was much slower which is understandable considering exceptionally high customer requests, I received full refund in 15 days without an issue. I haven't had any issue with the company so far.

I booked a hotel by Ebookers 6th February this year on Koh Phangan in Thailand: First and Frang Hotel. I get confirmation from Ebookers, that I had reservation from 8th February until 24th February and that Ebookers have charged me the full payment 417,79 Euro. When I show up at First and Frang Hotel on Koh Phangan the receptionist says the hotel is fully booked and they have no reservation in my name. I must leave the hotel and find lot more expensive hotels for my stay ion the Island. Complaining to Ebookers is without any result, the hotel tells Ebookers, that they have been waiting for me to show up, and Ebookers accept this lie from the hotel. So very bad service or lack of it from Ebookers, who apparently have done nothing to help me get my money back from the hotel, I never stayed in. Therefore I warn everyone to use this booking company.

If you do book with Ebookers, screenshot every step of the process. They will show an airfare with terms and conditions, but deliver a different class of booking with the airline for the same price. The airfare will be non-refundable and not include basics like luggage even though their website specifies it is included. They will do an 'internal investigation' and send screenshots from their website after they have fixed the error even if you have replicated it may times and sent screenshots of your own. They will deny all responsibility and refuse to engage or take responsibility.

To whom it may concern
How is it right for these, On-line booking agents, Tourist agents, Airlines, or other authorities allowed keep all of your money, . When you can’t make a flight, or a hotel or other appointment, but have given notice of your, predicament. Allowing them to re-sell your seat, room or appointment.
I have missed many flights in my life, through my own fault, at the cost of a serious amount of money. But surely, I'd be entitled to some sort of a return, my latest more so than any other, and it was one of the few where I booked on-line using, ebookers. Com/expedia.
I was to depart in February, this year 2019 but ended up in hospital, with a serious health issue. I tried contacting them over the weekend to inform them that I couldn’t travel, but couldn’t get hold of anyone, I was flying with British Airways, so I managed to contact them to let them know I wouldn’t make the flight, in other words, I would be a no show, I was transferred to ebookers, requesting information on a refund, was told I could re-schedule my flight for a fee, which came to over €200.00. Realizing that it would cost me a lot more to book a new ticket I decided on this option, and planned to fly the following month. However when the time came, and I actually had everything packed and ready to go, I realized that, and with the advice of my GP, that I wasn’t yet fit enough to travel, I was suffering with serious blood clots, at the time and in and out of hospital, numerous times.
Again I tried to get hold of ebookers without success, and again contacted BA. Was again redirected, through them to ebookers /expedia and offered same deal, but couldn't give a definite date of when it would be possible for me to travel, again it would cost a further €200.00 or more. So already out over €600.00, was expected to hand over more. but no refund on anything. Now I gave notice that I wouldn’t be able to make the flights, and it should have been enough time to resell my ticket. But what about the extra charges on the ticket that I wouldn’t have used, and Taxes, generally more than half the cost. It’s scandalous. How many people miss their flights in any given day, of the millions flying every day, and lose all their money.
Maybe undeclared bounty, for some, I wouldn’t mind losing the cost of the seat, and it was probably sold at a higher price than what I paid for it, but the extras taxes etc that’s NOT RIGHT.
on top of that it cost close to €70.00 for credit on my, phoning British Airways, E-bookers Expedia, and been left on hold on occasions.

We asked to been booked into a hotel in central Nottingham so they booked us in a hotel in Nottingham Derby almost 3 miles away from where we wanted to be! Not only that but they booked it 2 times and charged us that rate, when we asked them to refund us they informed us that there may be a fee for cancellation (which we had been informed by the hotel there was no fee) and then proceeded to lie to us and say they phoned the hotel and they were rude and continuously hung up on them (again the hotel staff informed us they had never even called)

Finally after the 3rd call to Ebookers we were given the good news that they had proceeded with a refund but it will take 5-7 days! Leaving us high and dry with planning our trip.

Ebookers customer service actually has a human at the end of the phone and they're really helpful. A+ work team, i look forward to booking with you again. :D

I booked a week in corfu with ebookers. As I was traveling alone I decided once I'd booked the hotel to book some trips to fill up the week and booked the suggested trips,of which there were 3. The first was a "round corfu" coach tour. The arrangements for pickup weren't clear and I emailed the address given but had no reply, but I foolishly thought it would all be ok once I got to the resort. However my hotelier tried to contact them to arrange pick up with no answer so I ended up paying for a taxi at 40 euros to get to the meeting point which was labelled the Chandris hotel (this incidentally had been renamed Ikos a year before my trip!)Despite getting there a half hour early and missing breakfast the tour bus never arrived. This meant I had to get a bus to corfu town then another out,which only dropped me 4km away from my hotel. I then had to walk the rest in the middle of the day along a mountain road with an arthritic knee
My hotelier again tried to contact the address and finally got through and was supplied with a second address with a message for me to contact directly. No answer. I had another trip booked for a boat trip to paxos/antipaxos so was really concerned that I was going to have no trips that week. About 2 days later the hotel finally got through again and I was given a 3rd address. But still no answer! At this point I contacted the customer services and kept getting messages to supply my phone number. As I was out all day with no internet it took 24 hrs to do this but once supplied there was no call made to me.my hotel contacted the woman AGAIN and confirmed my boat trip booking however not for the one I was originally on, and my voucher didn't match so I had a hairy few moments trying to explain myself to a Greek bus driver on the day.
I am still trying to get my money back for the first trip and still emailing ebookers with no results. It's been over a week since I returned now so I dont hold any hope. This was a trip of a lifetime for me. I will not get the chance to go again as I live in nz and not in great health and this company ruined that for me
Incidentally the one trip which I contacted the olive mill directly went really well but this was because I arranged the whole thing without ebookers input. Only the voucher was supplied by them

Ebookers. Recommend avoiding

Booked a trip back in October for my parents Christmas present. 6 weeks later the accommodation texted me to say that it is no longer available even after I had paid upfront for everything. Ebookers told me they would upgrade my parents to better accommodation. Instead it was a complete downgrade when I looked it up online! I then was scheduled a refund which I have still not received & the new accommodation I have selected will not accept card, only bank transfer. Absolute complete DISASTER. Do not book with ebookers!!

Booked B&B in Olbia , when joined the site, owner said he never received it. We slept another place, but a month later I noticed that the amount was charged on my credit card..
No warning on my phone as usually happens (??)
I'm trying now to get money back
Not serious.

Avoid!!! avoid!!!! avoid!!!! I was booking flight+hotel, their site said there is problem with my card, yet they still charged me for flights, no email confirmation, nothing.They do not reply to my emails, their phone line is not answering, it is actually premium line, so you are paying a lot trying to ring them, after 20 to 30 seconds line hangs up, every time,WAS TRYING TO RING THEM 20 TIMES!!! SCAMMERS
AVOID AT ANY COST!!!

I booked a hotel with Ebookers including breakfast. When I got the email confirmation I checked it and it stated breakfast not included. I cancelled the booking. I went back to the website, in case I had made a mistake to double check and there was the same hotel including breakfast. Same price, I double checked that too. Be warned, don't trust them.

My friends booked a flight with Ebookers and their seats were scattered all over the plane. They had to give another 74 euro to have seats next to each other.

1 hour 20 minutes later they claimed they cannot confirm my booking even though €2360 has been taken out of my account. They said “if you receive an email saying you’ve reserved someth8ng contact us”!? My money is now in limbo as they took money from my account. My bank account is in negative figures with an ebookers transfer and they have no record of any bookings under my name. Also €15.30 was debited twenty times and credited 8 times. Apparently this refers to the number of times they tried to initiate a transfer from my account but luckily my bank security kicked in and prevented more transfers after the initial thousands were taken out. Customer service section is a joke. Repeated that no record of booking on their system even though thousands taken out. BEWARE. I’m giving the 1 star as this is the lowest score I can assign - stars are inappropiat3 when dealing with ebookers

Have booked with ebookers.ie many times- super service- just double check baggage charges with airlines before booking!

Based on reviews of ebookers.ie and .com, I was expecting disaster. But except for expedia, every other option cost twice as much for a last minute booking to America for a funeral for flights and rental car. We took the chance and had no problems at all with our BA flights and Alamo car booking. I checked the confirmation numbers for both on the BA and Alamo sites straight after booking and everything was correct and we checked in online. On the return with BA we missed the connection, due to tech problems, and we had already been rebooked on the next flights by the time we landed, so we didn't get less service from BA because we booked via ebookers. I will be using ebookers again in the future. We would have booked the hotel with them too, except it was cheaper to get our hotel of choice on booking.com as I get a discount with them.