Ecarz.co.uk Reviews 

340
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Lily Zhao from ecarz assured me that they would do a soft-application that would not affect my credit rating. This was a lie. When that supposedly ‘soft’ application came back with a much lower offe... See more

Rated 1 out of 5 stars

Appalling company and terrible service and impossible to contact. It was closed when we arrived in Avignon on Saturday from the Eurostar to collect our car so we were stranded. We telephoned and to... See more

Rated 1 out of 5 stars

I booked a car for my son and his friend in Tampa with my Credit card. While I was boooking the car in the Internet I mentionet two times that the driver is under 21. But at the agency (Europcar at Ta... See more

Company replied

Rated 1 out of 5 stars

This booking was a joke. I was allowed to use my debit card to make the purchase and they were quick enough to take my money and only then, after my money was taken was I advised that a credit card is... See more

Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

340 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(340)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

4 weeks in Spain

The price was excellent, paper work simple to understand hire firm had all info, the car was new Lancia with only 7700 KM on the clock ECARZ put me in touch with insurance company which cost less than £40.00 for 1 year cover for any hire car no problem with any thing, total cost including full tank of fuel less than £200.00

29 November 2015
Unprompted review
Rated 4 out of 5 stars

credit card deposits

airport desk always takes deposit on your card,not explained very well,plus car returned on 21/11 and my card account goes 15th to 15th of month, so money not returned on present statement and i have to pay full bill,so money is not in my hands but in cyber electronic space

25 November 2015
Unprompted review
Rated 5 out of 5 stars

Easy, quick and efficient

I have been regularly using carrentals for my European car rentals and always found them to offer an unrivalled and efficient service. I would unreservedly recommend them to anyone seeking a good value for money service.

22 November 2015
Unprompted review
Rated 4 out of 5 stars

Atlanta rental

Good car - good price -- BUT local agent tries hard to upsell not needed overpriced insurance, car size and satnav -- use Navmill and a smartphone - upload before you leave UK for free.

5 November 2015
Unprompted review
Rated 5 out of 5 stars

Straightforward car hire

We hired a Ford Mustang convertible for two weeks in Florida. It was brand new and we loved it. The pick up and return was so easy and all instructions were very clear. I wouldn't hesitate to use this company again. We bought liability insurance at home before we left and didn't add any extras at the time of pick up. Returning the car with a full tank, not empty, is much easier and petrol is so cheap there. Just fill up on your way to the airport.

4 November 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Although it took an hour to collect the car (loads of customers were doing the same things as us), the car was in clean conditions, with a relative low mileage with a full tank. Thank you.

3 November 2015
Unprompted review
Rated 5 out of 5 stars

Good value for money

I can highly recommend Europecar. They soon rectified the problem we had. As we were given the wrong car but next morning they were at our property to change it over.

28 October 2015
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised!

I booked my car through Jet2.com and was delighted to have a car that was approximately 6 months old and was in almost perfect condition.

Hopefully in future when renting further cars through either Jet2.com or Ecarz.co.uk i and many others will enjoy the same experience.

Price for renting the car was also quite reasonable and there were no hidden charges.

19 October 2015
Unprompted review
Rated 5 out of 5 stars

incredible value and no hassle.

The vehicle was clean, almost new and cheap as chips. I don't think I would bother buying UK insurance again as the cover offered upon collection was better. Just make sure to fill the fuel tank on return and enjoy your experience of Spain.

9 October 2015
Unprompted review
Rated 5 out of 5 stars

Great website & Excellent service

The website was very clear, no hidden charges & all options well explained, customer service was very good, both at collection & returns. The car was above my expectation which means I will be a return customer who will recommend your service very highly, Thanks.

8 October 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

I found the Ecarz.site easy to use and they offered very competitive prices,with a list of suppliers and prices before you proceed to the booking page,so allowing you to select a preferred supplier.

25 September 2015
Unprompted review
Rated 5 out of 5 stars

Very simple and straight-forward car hire booking

Arrangements to pick up the car at the airport were straightforward, but I did have to ask another car rental company where I should go to pick up the car, as Hertz did not have a hire desk at the airport. However, the lady that dealt with the rental made the process very straightforward. She even allowed me to drop off the car at a different location.

15 September 2015
Unprompted review
Rated 4 out of 5 stars

Easy, reasonably priced, good nearly new car, slow airport desk.

All good except for the long queue at Toulouse airport. Many competitors' had two or more staff on their desks with no customers while Europcar had one member of staff and five customers waiting to be served. The car was great except that I have not previously driven a Ford Kugar and it had a start /stop button rather than a key start. Needed to Google to discover that the clutch must be depressed before it will start as there was no staff to ask. Returning the car was excellent - I had added two small scratches but when I pointed them out the member of staff made a note but said that they were too small to worry about.

7 September 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look