Eccleston Homes Reviews 

301
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the staff for being extremely helpful, friendly, and thoroughly knowledgeable throughout every single stage of the home purchasing process. Consumers deeply appreciate the exceptional customer service and the smooth, wonderfully welcoming atmosphere encountered when visiting the various housing developments. However, some customers also noted occasional communication gaps and unexpected discrepancies regarding specific property features, appliance fittings, or part exchange agreements. A few reviewers mentioned that getting timely responses from customer care required extra persistence when trying to resolve post-purchase or completion delays. Visitors additionally shared concerns about confusing information flows and misleading details concerning available property options.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing the sales and support team... See more

Customer service

Users describe positive interactions with customer service, highlighting staff who take the time to explain... See more

Service

Customers had positive experiences with service, frequently praising the brilliant assistance and outstanding... See more

Product

Consumers experience mixed feelings regarding the product features, noting a lack of visual aids like mock-up... See more

User experience

Clients share positive opinions on user experience, highlighting an initial sales process that is excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a great experience in our search for a new forever home. Anne was so informative and the reassurance in what is such a big life step was second to none! Everything was fully explained, including... See more

Company replied

Rated 5 out of 5 stars

Rebecca Ellison is a perfect sales agent. She was very knowledgeable and gave well informed answers to our questions. She gave good sound advice regarding optional extras provided by Eccleston Homes.... See more

Company replied

Rated 5 out of 5 stars

Carole Was lovely and very informative, told us a lot about part exchange and how to go about putting our house through with yourselves. Showed us plenty of properties and gave us good constructive re... See more

Company replied

Rated 5 out of 5 stars

Eccleston Homes were fantastic on our first purchase of a new build. From start to finish the communication and friendliness of the entire team has been second to none. The aftercare seems like it's g... See more

Company replied


Company details

  1. #6 of 30 best companies in Home Builder
  2. #6 of 30 best companies in Housing Development

About Eccleston Homes

Written by the company

Our Developments

Christy Brow, Hyde
Holland House Farm, Walton-le-Dale
Scholars Place, Scarisbrick
Viscount Green, Horwich

About Eccleston Homes

We are an independent North West housebuilder. We build characterful Arts and Crafts inspired new homes with all the innovative and contemporary features you expect in a modern, energy efficient, new home. Our passion is to create beautiful homes in desirable locations across the North West of England. We take pride in the quality of our developments and the service we offer to you. Eccleston Homes. Full of the good stuff…

Our Mission

From our development based sales and construction colleagues, to our small head office team, we love what we do and hope this comes across in our quality homes and personal, helpful customer service. From your very first visit, to receiving your keys and beyond, we are committed to delivering a friendly, simple and informative journey, and your new home built to our highest standards.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

301 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(301)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent tour of the development

Dawn was very helpful and attentive. We viewed 4 types or property and we were provided with all the information we required.

24 March 2025
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Reply from Eccleston Homes

Hello Colin

Thank you for your recent 5* review regarding the service provided by Dawn.

We'll be sure to pass your compliments on.

Regards

Eccleston Homes

Rated 5 out of 5 stars

Great Experience!

We’ve had a fantastic experience with Eccleston Homes, and a huge part of that is thanks to Rosie. From the very start, she has been incredibly helpful, always available to answer our (many) questions, and has made the whole process so much smoother.

Rosie has been professional, knowledgeable, and genuinely invested in helping us every step of the way. She kept us updated and guided us through every detail

We really appreciate all her support, and we couldn’t have asked for a better experience. If you’re considering an Eccleston home, you’ll be in great hands with Rosie!

20 March 2025
Unprompted review
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Reply from Eccleston Homes

Good afternoon Dylan

Thank you for your recent 5* review regarding your new home purchase from Eccleston Homes and the service experience with Rosie.

We're pleased that Rosie has been able to lighten the load and we'll be sure to pass your comments on.

Kind regards

Eccleston Homes

Rated 5 out of 5 stars

Viscount Green

We recently purchased our new home from Eccleston Homes and couldn't be happier with the experience. Our sales consultant, Anne, was phenomenal, always available to answer the myriad of questions we had and guiding us seamlessly through the entire purchasing process. Her knowledge, dedication and responsiveness made all the difference. Additionally, Sales Manager Marcus went above and beyond to accommodate our specific needs. The professionalism and customer-centric approach demonstrated by both Anne and Marcus made our home-buying journey truly enjoyable. We highly recommend Eccleston Homes to anyone in search of their dream home.

17 February 2025
Unprompted review
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Reply from Eccleston Homes

Hello Craig

Thank you for your review and compliments regarding the service you've received from our Sales Consultant, Anne and our Sales Manager, Marcus. We're pleased that they've both been able to provide you with service that you appreciate and that they were able to assist you with your new home purchase.

We've passed your comments on.

Regards

Eccleston Homes

Rated 5 out of 5 stars

Rosie at Whittle Rise Development

Eccleston Homes have provided excellent customer service to me over the past year. All my enquiries about this new development were answered promptly. All of the team members that I have met at Viscount Green and Scholars Place have been super helpful too, and certainly made me feel confident about purchasing my next home with Eccleston Homes. I cannot thank Rosie at Whittle Rise enough! From her first phone call letting me know that Whittle Rise was launching, Rosie has been very friendly and patient answering all of my questions (I had a lot!) and it was an absolute pleasure to meet her at the sales launch. Rosie made the whole experience friendly and relaxed. Special thanks to Marcus who has also been super helpful, answering more questions and making my new home journey with Eccleston Homes a positive experience.

Thank You!

21 February 2025
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Reply from Eccleston Homes

Good Morning Dawn

We just wanted to say "Thank you" for your recent review regarding your continued experiences with us. It's lovely to finally put a face to the name.

We'll definitely pass all your comments on to the team and we know that they'll be pleased.

We all look forward to assisting you further and look forward to moving you into your new home.

Regards

Eccleston Homes

Rated 5 out of 5 stars

New Whittle Rise Development

I’ve been watching this development for some time now and waiting for the launch date to come, todays was the day and what a great day, the staff are very very friendly, warm, welcoming,helpful and very knowledgable and the development plans look absolutely amazing.
I look forward to watching as this development unfolds.
Both Marcus and Rosie were just fantastic happy go lucky staff with great knowledge, I couldn’t have wished for a better experience
Thank you so much and good luck

22 February 2025
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Reply from Eccleston Homes

Good Morning Judith

We hope that you're well.

Thank you so much for your glowing 5* review and your kind comments regarding your experience with Rosie and Marcus at your recent visit to our development launch.

We'll certainly pass your comments on and we know both Rosie and Marcus will be pleased to have been able to assist you.

Regards

Eccleston Homes

Rated 5 out of 5 stars

I would just like to say Rosie and the…

I would just like to say Rosie and the team were very approachable and helpful. Any question I asked they could answer for me.

22 February 2025
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Reply from Eccleston Homes

Good Morning

Thank you for your recent 5* review and your comments regarding your experience with Rosie and the team at your visit to our development.

We'll pass your comments on.

Regards

Eccleston Homes

Rated 5 out of 5 stars

The service from Rosie

The service from Rosie, the property, everything & everything….all first class

14 January 2025
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Reply from Eccleston Homes

Hello Barrie

Thanks you for your recent 5* review.

We're pleased that you're happy with your experience so far. We'll pass your comments on to Rosie and we're looking forward to welcoming you into your new home soon.

Regards

Eccleston Homes

Rated 5 out of 5 stars

Anne Newman - Viscount Green

We have had such a lovely experience with Anne Newman at Viscount Green in Horwich. Anne is professional but also incredibly approachable, making the whole process of choosing what will be our ‘forever home’ as stress free as possible. We are still in the early days of our purchase but feel confident about everything so far given her infectious positivity every time we’ve seen her. Nothing is too much trouble, she never rushes any appointment and has so far made what is generally an intense experience really lovely! We’re keeping everything crossed as the development in Horwich is absolutely beautiful! Thank you Anne, you’re an asset to Eccelston Homes!

22 December 2024
Unprompted review
Rated 4 out of 5 stars

Eccleston Homes has been a positive…

Eccleston Homes has been a positive experience overall for us. Rosie was especially helpful and knowledgeable, answering all our questions and allowing us to make informed decisions without feeling rushed. We've been impressed with the standard of their homes and found their customer service to be professional and responsive to our concerns, which gives us confidence in their work. Although we faced some issues with the build, similar to those faced by other homeowners, the team has been supportive throughout the process of rectifying them. Special thanks to Anne Newman at Viscount Greent for her dedication and hard work which made our transition smoother. Despite some challenges, we are pleased with our new home and believe we will be happy here.

30 November 2024
Unprompted review
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Reply from Eccleston Homes

Good evening

Thank you for your recent review.

We're pleased that the team have been able to assist you and we'll pass your comments along to all involved.

Regards

Eccleston Homes

Rated 5 out of 5 stars

Ann was extremely helpful and answered…

Ann was extremely helpful and answered my very many questions.

23 November 2024
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Reply from Eccleston Homes

Good evening

Thank you for your recent 5* review of the service you've received from our Sales Consultant, Anne.

We'll pass your comments on to Anne, which I'm sure she will appreciate.

Regards

Eccleston Homes

Rated 5 out of 5 stars

Really pleased with our beautiful new…

Really pleased with our beautiful new house in a fantastic location. After care team working well dealing with a few minor snags which are to be expected on any new build house. Couldn't be happier!

19 November 2024
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Reply from Eccleston Homes

Thank you for your recent 5* review.

We're please that you're happy with your new home and we'll pass your comments on to the team.

You know where we are if you need us.

Regards

Eccleston Homes

Rated 5 out of 5 stars

Having recently completed with…

Having recently completed with Eccleston Homes, the experience throughout the process has been fantastic. Anne Newman was highly professional, friendly and approachable with any of our concerns and queries and continually kept us up to date with regular communication. Anne made the process relaxed, fun and stress free.

Post sale the three site managers have been looking after us with regular check-ins and fixing any snags. The overall finish on the property is outstanding.

19 November 2024
Unprompted review
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Reply from Eccleston Homes

Hello Tom

Thank you for taking the time to leave your review and for the compliments that you've made for both the service you've been receiving from the team and for your new home.

We hope that you'll continue to be impressed.

Regards

Eccleston Homes

Rated 5 out of 5 stars

Dawn was very accommodating and…

Dawn was very accommodating and enthusiastic. Gave good honest advice and offered additional support and recommendations for a financial advisor.

18 November 2024
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Reply from Eccleston Homes

Hello Will

Thank you for your recent 5* review and the service that you received from Dawn.

Please let us know if there is anything more that we can assist you with.

Regards

Eccleston Homes

Rated 5 out of 5 stars

My wife and I arranged an appointment…

My wife and I arranged an appointment with Phil, the Sales manager for the site and found Phil to be very knowledgeable about the available properties and their individual specification, plus his knowledge of the surrounding area and facilities was impressive.
Excellent!

11 November 2024
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Reply from Eccleston Homes

Good afternoon Mark

Thank you for your recent 5* review regarding the service that you've received from our Sales Consultant, Phil.

We'll pass your comments on.

Regards

Eccleston Homes

Rated 5 out of 5 stars

Thank you Rosie!

Rosie was amazing with such good knowledge. All our questions got answered and she put up with a lot of them from us!
She allowed us to make our own decisions and the standard of the homes are fantastic!
Did not feel rushed in looking around.

10 October 2024
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Reply from Eccleston Homes

Good afternoon Eve

Thank you for your recent 5* review and your positive comments regarding your experience with Rosie and the homes that you viewed.

We'll pass your comments on.

Regards

Eccleston Homes

Rated 5 out of 5 stars

Professional response to our concerns

Professional response to our concerns. We are confident that the work to be done will be excellent

9 October 2024
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Reply from Eccleston Homes

Good afternoon Shane

Thank you for your recent review and positive comments.

Regards

Eccleston Homes

Rated 5 out of 5 stars

Rosie was so helpful and fully…

Rosie was so helpful and fully explained the process to us. She was very attentive both listening to and answering our questions.

13 August 2024
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Reply from Eccleston Homes

Hello Nichola

Thank you for your recent review and the kind comments regarding your experience on your visit to our show home with our Sales Consultant, Rosie.

We're pleased Rosie was able to assist you and we'll pass your comments on.

Regards

Eccleston Homes

Rated 5 out of 5 stars

Excellent! Rosie gets 10/10

Rosie was very helpful and informative.

11 August 2024
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Reply from Eccleston Homes

Good afternoon Mark

Thank you for your 5* review regarding your recent visit to our show home and the service that you received from Rosie.

Regards

Eccleston Homes

Rated 5 out of 5 stars

Eccleston Homes have been amazing…

Eccleston Homes have been amazing through the whole process of us buying our new home. They supported us when things kept falling through with the sale of our previous home. Anne Newman in the sales office at Viscount Greent deserves an extra special mention and a huge thank you for working tirelessly on our behalf. Through the whole process she worked so hard chasing the chain through to completion. She is both a professional and warm person who always has a smile for everyone. The new house is beautiful and I'm sure we are going to be very happy here.

6 August 2024
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Reply from Eccleston Homes

Good afternoon

Thank you for your kind words in your recent 5* review.

We know you had a a bit of a time of it with your chain and that Anne did all she could you help you through that. We know that Anne will just say, all part of the job, but thank you for your appreciation.

We're please that we eventually worked through those chain issues and hope that you're all settling in well to your new home.

Regards

Eccleston Homes

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